Kettle didn’t work, bathroom not clean, door lock not great.

Kettle didn’t work, bathroom not clean, door lock not great.

I was there for a family event, which we held at the hotel, and they could not have been more helpful, every member of staff that I dealt with was determined to make sure that they did everything that they could to ensure it was a success.

I was there for a family event, which we held at the hotel, and they could not have been more helpful, every member of staff that I dealt with was determined to make sure that they did everything that they could to ensure it was a success.

Very friendly and helpful staff . Handy to have underground parking with liftstraight up to reception . Room was quite spacious and bed was comfortable. Well soundproofed from the planes flying into Heathrow . Nice breakfast with lots of choice although the booth we chose was subject to a draught from the front door and it was a chilly morning . Late check out available for rewards club members

Very friendly and helpful staff . Handy to have underground parking with liftstraight up to reception . Room was quite spacious and bed was comfortable. Well soundproofed from the planes flying into Heathrow . Nice breakfast with lots of choice although the booth we chose was subject to a draught from the front door and it was a chilly morning . Late check out available for rewards club members

As usual, amazing experience. Sweden from front desk was extremely courteous and an amazing staff. He's really an asset.

The hotel was clean and quiet. We purchased the breakfast for the next morning. The breakfast was cold. The hotel needs to figure out a way to keep breakfast warn. Cold pancakes and eggs dont cut it.

Loved thisnhotel overlooking the canal

Awesome view of the lock from the huge balcony!

Friendly staff

Checking in was quick and hassle free, all the staff were very helpful. Room was clean and comfortable.

Checking in was quick and hassle free, all the staff were very helpful. Room was clean and comfortable.

Really good stopover hotel.

Really good stopover hotel.

Helpful friendly staff

Helpful friendly staff

Honestly the best Holiday Inn that I’ve stayed in, in regards to service and level of attention. The location was clean, staff was friendly and the beds were comfortable. Upon arrival the kids were greeted with a kids activity packet. The onsite restaurant was top tier and unique to London specific offerings. The location was very close to be the bus line which will get you to the Underground in ~10 short minutes. There are local eateries and a grocery store within walking distance. While the image of the waterfront appears attractive the waterfront was mossy during this visits. However, this was not a deal breaker for us. If I travel to London again I would be a repeat guest.

Honestly the best Holiday Inn that I’ve stayed in, in regards to service and level of attention. The location was clean, staff was friendly and the beds were comfortable. Upon arrival the kids were greeted with a kids activity packet. The onsite restaurant was top tier and unique to London specific offerings. The location was very close to be the bus line which will get you to the Underground in ~10 short minutes. There are local eateries and a grocery store within walking distance. While the image of the waterfront appears attractive the waterfront was mossy during this visits. However, this was not a deal breaker for us. If I travel to London again I would be a repeat guest.

Amazing canal-side location, conveniently close to shops, public transport (need to ride a bus for about 15-20 mins) to get to the closest tube station, though, and excellent ambiance inside. The reception was great, service was above and beyond expectations (Isaac was great!), and happily accepted a complimentary late checkout of an addition two and a half hours. Can’t fault this hotel much, if at all.

Amazing canal-side location, conveniently close to shops, public transport (need to ride a bus for about 15-20 mins) to get to the closest tube station, though, and excellent ambiance inside. The reception was great, service was above and beyond expectations (Isaac was great!), and happily accepted a complimentary late checkout of an addition two and a half hours. Can’t fault this hotel much, if at all.

Fabulous breakfast! Good air conditioning. Very clean property.

There was a bad food smell on my floor for the entire 6 days stay. I dont think it is worth the price per night. I saw better hotels in better areas for cheaper rates

Fabulous breakfast! Good air conditioning. Very clean property.

There was a bad food smell on my floor for the entire 6 days stay. I dont think it is worth the price per night. I saw better hotels in better areas for cheaper rates

Good stay. Nice clean hotel. One thing to note is planes flying overhead as the airport is not too far.

Good stay. Nice clean hotel. One thing to note is planes flying overhead as the airport is not too far.

I thoroughly enjoyed the visit to brentford locks Hotel was very comfortable nice room and view over locks was amazing. Staff were very nice and breakfast was good value i have no hesitaton in recomending this hotel to any travelor either business or leisure

I thoroughly enjoyed the visit to brentford locks Hotel was very comfortable nice room and view over locks was amazing. Staff were very nice and breakfast was good value i have no hesitaton in recomending this hotel to any travelor either business or leisure

Very very good

Very very good

I spent 9 nights. I had an excellent experience in general. Breakfast was great. My room was spacious and had everything I needed. The location of the hotel was also good.