Great and easy location right next to harbour (2min walk from the ferry) and all-around decent hotel. Good rooms, comfy beds, solid breakfast

Great and easy location right next to harbour (2min walk from the ferry) and all-around decent hotel. Good rooms, comfy beds, solid breakfast

Overall the stay was ok but probably I’ve expected more from a hotel that is referred to as an ‘upscale’ one. Good location for port access. We did enjoy their spa.

Overall the stay was ok but probably I’ve expected more from a hotel that is referred to as an ‘upscale’ one. Good location for port access. We did enjoy their spa.

As we checked in we discovered that the toilet seat was dirty and the bedsheets were stained. The staff responded promptly and did a proper cleaning. Overall we had no other issues and all concerns were resolved in a proper manner.

As we checked in we discovered that the toilet seat was dirty and the bedsheets were stained. The staff responded promptly and did a proper cleaning. Overall we had no other issues and all concerns were resolved in a proper manner.

We’ve stayed a number of times, but now the hotel is beginning to look quite dated. Some rooms (like ours) are really, really far from lifts, so make sure you have everything when you leave, as it’ll take a long time to go back. The spare bed is incredibly uncomfortable and small! It might be suitable for under 10s, but not for anyone older. You should book two rooms if you have children over the age of 10. Pool area could do with a deep clean. Pools and steam saunas are not warm enough, but Finnish saunas are good. Staff could perhaps be given some customer service training, as they lack basic skills, such as smiling. Breakfast is ok. Location is very handy for ferries and old town, as well as exploring Tallinn more widely. Overall, quite disappointing stay and we’ll look elsewhere next time.

We’ve stayed a number of times, but now the hotel is beginning to look quite dated. Some rooms (like ours) are really, really far from lifts, so make sure you have everything when you leave, as it’ll take a long time to go back. The spare bed is incredibly uncomfortable and small! It might be suitable for under 10s, but not for anyone older. You should book two rooms if you have children over the age of 10. Pool area could do with a deep clean. Pools and steam saunas are not warm enough, but Finnish saunas are good. Staff could perhaps be given some customer service training, as they lack basic skills, such as smiling. Breakfast is ok. Location is very handy for ferries and old town, as well as exploring Tallinn more widely. Overall, quite disappointing stay and we’ll look elsewhere next time.

Great hotel with fascinating spa structure and setup.

Great hotel with fascinating spa structure and setup.

Wonderful hotel in Tallin right outside the historic city center. Modern hotel with a good pool area and sauna. Only downside was finding the hotel and parking which was quite difficult and would benefit from being worked on. The parking system is very manual and not working well.

Wonderful hotel in Tallin right outside the historic city center. Modern hotel with a good pool area and sauna. Only downside was finding the hotel and parking which was quite difficult and would benefit from being worked on. The parking system is very manual and not working well.

Property was nice enough but I had a small internal room and the bed was not great so didn't have the best sleep. Wi-Fi was very good. Spa was a great place to relax. Breakfast buffet was good.

Property was nice enough but I had a small internal room and the bed was not great so didn't have the best sleep. Wi-Fi was very good. Spa was a great place to relax. Breakfast buffet was good.

Basic hotel that we chose because of the SPA, otherwise we would have chosen another one. Last year many things in the spa was broken, but had now been repaired. The hotel could be cleaner. Now the shower/bathroom has yellow/brown dirt between the tiles. Also the room would need a refresh.

We loved our stay at the hotel. I want definitely visit this hotel again! The spa was amazing and the staff was very friendly

We loved our stay at the hotel. I want definitely visit this hotel again! The spa was amazing and the staff was very friendly

Room was small but nice. Sadly sewer smelled in toilet/shower so i had to keep the door always closed.

Room was small but nice. Sadly sewer smelled in toilet/shower so i had to keep the door always closed.

This is a 4 star hotel and unfortunately the room we were given was 3 star quality at most. Tired, worn out and in need of refurbishment. The room had several other issues, all reported to the hotel next day with no response from them. On a positive the breakfast was excellent. Staff in the breakfast area were wonderful. Didn’t use the spa facilities as they were overcrowded and noisy. There was a children’s football tournament in Tallinn on this weekend and a lot of teams were staying here. The outdoor pool was very noisy and our room was directly above the pool. Thankfully the hotel is very strict on closing the spa area at 10pm. Location was pretty good. Short walk to the ferry terminal and about 15 minutes to the old town.

This is a 4 star hotel and unfortunately the room we were given was 3 star quality at most. Tired, worn out and in need of refurbishment. The room had several other issues, all reported to the hotel next day with no response from them. On a positive the breakfast was excellent. Staff in the breakfast area were wonderful. Didn’t use the spa facilities as they were overcrowded and noisy. There was a children’s football tournament in Tallinn on this weekend and a lot of teams were staying here. The outdoor pool was very noisy and our room was directly above the pool. Thankfully the hotel is very strict on closing the spa area at 10pm. Location was pretty good. Short walk to the ferry terminal and about 15 minutes to the old town.

It is excellent hotel! it is very convenient to walk to the downtown for the city tours. It is also right on the harbor, we need to take an earlier ship to the next stop we can easily walk to the ship for check-in. The hotel staff prepared breakfast box for us. It also has SPA access!

It is excellent hotel! it is very convenient to walk to the downtown for the city tours. It is also right on the harbor, we need to take an earlier ship to the next stop we can easily walk to the ship for check-in. The hotel staff prepared breakfast box for us. It also has SPA access!

The reception could use a different messaging when welcoming guests - they happily tell you the good news that YOUR room is ready, great, but after that they tell you that to check-in an hour early will cost 10€ extra. I can kind of understand the policy, but it just gives you an unwelcoming feeling. Also I remember clicking "add breakfast" in the booking phase, but to my disappointment it was not included in the reservation. To add the breakfast at the hotel would have been 18€/person, which feels like a rip off especially since it was +8€ when making the reservation. So pay attention to this when booking... The room was very dusty and the bathroom cleaning seemed only half-finished, meaning clean towels had been left there but the toilet would have needed some brushing..😑

The reception could use a different messaging when welcoming guests - they happily tell you the good news that YOUR room is ready, great, but after that they tell you that to check-in an hour early will cost 10€ extra. I can kind of understand the policy, but it just gives you an unwelcoming feeling. Also I remember clicking "add breakfast" in the booking phase, but to my disappointment it was not included in the reservation. To add the breakfast at the hotel would have been 18€/person, which feels like a rip off especially since it was +8€ when making the reservation. So pay attention to this when booking... The room was very dusty and the bathroom cleaning seemed only half-finished, meaning clean towels had been left there but the toilet would have needed some brushing..😑

The visit was great and the service in the hotel was friendly. The breakfast good and there was enough variety.

The visit was great and the service in the hotel was friendly. The breakfast good and there was enough variety.

Nice hotel near the harbour. Friendly staff.

Nice hotel near the harbour. Friendly staff.

Fint opphold, hotellet hadde egen spa avdeling, fantastisk bra frokost. Hotellet var reint og hadde en bra service

Fint opphold, hotellet hadde egen spa avdeling, fantastisk bra frokost. Hotellet var reint og hadde en bra service

Well, all was good at the check in. We booked a renovated room. On the surface things looked fine, but in the closer look it looks cheap, like the toilet splash thing was wobbly (took a picture). But the main thing - the toilet was blocked. Because of the late check-in and immediate run to the pool didn’t realised until we came back from the spa. We also wanted to have a dinner at the hotel’s restaurant (open until 11pm) because it was a bit late (9:30pm) to go to the city and this was the only option. But they said it was closed to the hotel’s guests. Then we asked to fixed the toilet, but we were told there is no one there (no maintainer on stand by in such a big spa hotel?!). And guess what? We were told that it was not possible to move us to another room because the hotel is fully booked, so we had to have to stay in the room until the next day without functioning toilet. The good news, it was fixed in the morning, 2 hours before our checkout. We asked to check out an hour later (it’s complimentary, but subject to availability), but guess what, we cannot because the room is already booked. I stayed here for few times in the last 12-14 years when visiting Tallinn, but now I’m not sure. All the rules of customer service were broken with no care about the guests and no rectification of any discomfort. I’m very dissatisfied and disappointed with the hotel. I’d like someone from reservation or administration to contact me with an offer or a refund, full or partial.