Room was dirty, sink didn’t drain. Overall this place needs a bit of a makeover

Room was dirty, sink didn’t drain. Overall this place needs a bit of a makeover

I booked this hotel via hotels.com website and choose the pay at property option. Since I have used this option before, I did not think that I would have any trouble. I received several notifications where the property ran the charges for the room before I checked in. This happened on at least 3 occasions. On the day of my check-in, I spoke with a representative that told me I would have to pay at least 3 days of my hotel stay in order to keep the reservation or it would be cancelled by 5pm that evening. Since my flight did not land until 7pm and I would have to travel another 2 hours to the venue, this was impossible. I was also told due to it being an event, that I needed to pay in advance for a portion of my stay. I did end up paying for a portion of the stay over the phone but having to worry about a booked reservation during a travel day was very disheartening.

I booked this hotel via hotels.com website and choose the pay at property option. Since I have used this option before, I did not think that I would have any trouble. I received several notifications where the property ran the charges for the room before I checked in. This happened on at least 3 occasions. On the day of my check-in, I spoke with a representative that told me I would have to pay at least 3 days of my hotel stay in order to keep the reservation or it would be cancelled by 5pm that evening. Since my flight did not land until 7pm and I would have to travel another 2 hours to the venue, this was impossible. I was also told due to it being an event, that I needed to pay in advance for a portion of my stay. I did end up paying for a portion of the stay over the phone but having to worry about a booked reservation during a travel day was very disheartening.

This was absolutely a beautiful hotel. I would highly recommend it if you get the chance is that’s very close to the river. It’s within walking distance to some of the historical sites. There was plenty of parking. The property itself is beautiful. The room was spacious, bathrooms were so big.

This was absolutely a beautiful hotel. I would highly recommend it if you get the chance is that’s very close to the river. It’s within walking distance to some of the historical sites. There was plenty of parking. The property itself is beautiful. The room was spacious, bathrooms were so big.

Don’t plan on checking in before 4:00 Pm. You should know the room will not be ready early

Don’t plan on checking in before 4:00 Pm. You should know the room will not be ready early

I purchased a Superior King with a river view. When I arrived at hotel, I was given a double queen. Went down to speak with front desk associate was Told verbatim that hotels.com sent the reservation over late to the hotel and that my room was already taken. Resolution no solution no sympathy no empathy. This is insane.

I purchased a Superior King with a river view. When I arrived at hotel, I was given a double queen. Went down to speak with front desk associate was Told verbatim that hotels.com sent the reservation over late to the hotel and that my room was already taken. Resolution no solution no sympathy no empathy. This is insane.

The hotel was an old quaint hotel that was wonderful. We could see a park and lake from our window. The hotel was clean. The staff was friendly.

The hotel was an old quaint hotel that was wonderful. We could see a park and lake from our window. The hotel was clean. The staff was friendly.

Great location, in a great little town. Views over the Mississippi are amazing. We arrived jyst in time for sunset. Had wanted to stay fir 2 nughts, but because of a convention the room wasnt available for the second night. Would return to both Natchez and this hotel.

Great location, in a great little town. Views over the Mississippi are amazing. We arrived jyst in time for sunset. Had wanted to stay fir 2 nughts, but because of a convention the room wasnt available for the second night. Would return to both Natchez and this hotel.

The Natchez Grand Hotel was comfortable and the staff was friendly, but the hotel needs some updating. For example, carpets and furniture need to be replaced. The breakfast was adequate. We did have a nice view of the Mississippi River from our room. That was lovely.

The Natchez Grand Hotel was comfortable and the staff was friendly, but the hotel needs some updating. For example, carpets and furniture need to be replaced. The breakfast was adequate. We did have a nice view of the Mississippi River from our room. That was lovely.

Swimmingpool was open but looked as it had been closed down for season Breakfast ok, smal selection. Only available until 9 am

Swimmingpool was open but looked as it had been closed down for season Breakfast ok, smal selection. Only available until 9 am

This hotel is amazing. Made our stay in Natchez because it is across street from the river and our room had the best view. We chose this hotel because of the ability to walk safely with beautiful scenery.

This hotel is amazing. Made our stay in Natchez because it is across street from the river and our room had the best view. We chose this hotel because of the ability to walk safely with beautiful scenery.

Everything was great but I like a firmer mattress than what I got

Everything was great but I like a firmer mattress than what I got

The ladies at the front desk were overwhelmed with angry, trying to check in, but the rooms were not ready. This is a management problem. They did the best they could, but rooms were over two hours late after the check in time of 4 PM it was obvious this hotel has gone down, since we first started staying there 15 years ago.

The hotel needs updating… but the reason why my review is this…I booked a superior king room with a river view. Checked in and it was a regular room with 2 queen beds. I called the front desk and they told me since I booked thru a “3rd party” I basically got what was left. She told me that they were sold out of that room days before I booked. I don’t understand why it was offered as an option. This is the second time at this hotel this has happened to me.

The ladies at the front desk were overwhelmed with angry, trying to check in, but the rooms were not ready. This is a management problem. They did the best they could, but rooms were over two hours late after the check in time of 4 PM it was obvious this hotel has gone down, since we first started staying there 15 years ago.

The hotel needs updating… but the reason why my review is this…I booked a superior king room with a river view. Checked in and it was a regular room with 2 queen beds. I called the front desk and they told me since I booked thru a “3rd party” I basically got what was left. She told me that they were sold out of that room days before I booked. I don’t understand why it was offered as an option. This is the second time at this hotel this has happened to me.

We love the hotel because it is a part of history. It was clean and comfortable. They had a very good breakfast. I would definitely stay again. It was located near the Mississippi River, which was also a plus.

We love the hotel because it is a part of history. It was clean and comfortable. They had a very good breakfast. I would definitely stay again. It was located near the Mississippi River, which was also a plus.

the hotel was clean and very comfortable room. only thing I would recommend is if you have long hair, you should bring your own conditioner because theirs doesn't really condition.

the hotel was clean and very comfortable room. only thing I would recommend is if you have long hair, you should bring your own conditioner because theirs doesn't really condition.

The hotel was ok. I booked a room with a King and got a handicap roon with 2 queens and no microwave. I work on the road and dont like eating out a lot so usually pick stuff up to microwave for dinner. There were hand prints on the mirror about kid hight. The draw under the TV would not stay shut. Staff seemed pretty friendly and they kept the main arras pretty clean.

The hotel was ok. I booked a room with a King and got a handicap roon with 2 queens and no microwave. I work on the road and dont like eating out a lot so usually pick stuff up to microwave for dinner. There were hand prints on the mirror about kid hight. The draw under the TV would not stay shut. Staff seemed pretty friendly and they kept the main arras pretty clean.