Nice clean hotel!!

Nice clean hotel!!

Checked in for my reservation and was told my room was on the 3rd floor but the elevators were out. Was asked if it was okay and let them know it wasn’t since I was traveling with family so we had a lot of luggage. Asked if there was anything on the first floor and was told I’d have to downgrade my room but wouldn’t be able to receive a refund/credit for the price difference. It would have been nice if the property had let me know ahead of time of the elevator situation so I could have cancelled the reservation and looked elsewhere instead of waiting until checking in to tell me something.

Checked in for my reservation and was told my room was on the 3rd floor but the elevators were out. Was asked if it was okay and let them know it wasn’t since I was traveling with family so we had a lot of luggage. Asked if there was anything on the first floor and was told I’d have to downgrade my room but wouldn’t be able to receive a refund/credit for the price difference. It would have been nice if the property had let me know ahead of time of the elevator situation so I could have cancelled the reservation and looked elsewhere instead of waiting until checking in to tell me something.

The stay was really nice except for the elevator was down after my first day and I have medical issues with my hip and foot so climbing stairs was very difficult for me and they didn’t try to accommodate me with a ground floor room! A really above board hotel stay except for the elevator, I would have expected more from them to accommodate me!

The stay was really nice except for the elevator was down after my first day and I have medical issues with my hip and foot so climbing stairs was very difficult for me and they didn’t try to accommodate me with a ground floor room! A really above board hotel stay except for the elevator, I would have expected more from them to accommodate me!

The location was perfect to view the Total Eclipse. It was highly overpriced, however (but, all hotels were trying to make a buck - and I understand that). That said, our room was very nice... **BUT**...it was as if someone was moving furniture above us at all times of day/night (1am, 3am, 5am, 2pm, 5pm, 11pm - yes, those are the actual times). And this was for the 3 of the 4 nights we stayed there. We tried to get an upper floor, but 2nd floor (out of 4) was the best they could do. The low frequency THUMP, THUMP, THUMP of the upstairs is the only thing that spoiled the stay. Even with earplugs, the low frequency thump goes right through enough to wake me/us up (we were in bed at 9pm, and awake at 7am ... contrast to times, above). Too bad this expensive hotel couldn't have better floors that would prevent all walking to be EASILY heard in the room below.

The location was perfect to view the Total Eclipse. It was highly overpriced, however (but, all hotels were trying to make a buck - and I understand that). That said, our room was very nice... **BUT**...it was as if someone was moving furniture above us at all times of day/night (1am, 3am, 5am, 2pm, 5pm, 11pm - yes, those are the actual times). And this was for the 3 of the 4 nights we stayed there. We tried to get an upper floor, but 2nd floor (out of 4) was the best they could do. The low frequency THUMP, THUMP, THUMP of the upstairs is the only thing that spoiled the stay. Even with earplugs, the low frequency thump goes right through enough to wake me/us up (we were in bed at 9pm, and awake at 7am ... contrast to times, above). Too bad this expensive hotel couldn't have better floors that would prevent all walking to be EASILY heard in the room below.

Although the room was very clean and tidy, the carpet was very worn with a large tear in it. The bright blue walls in the bedroom and the vivid orange in the kitchen area could probably be updated. Overall, our stay was pleasant and the lady in charge of the breakfast area was exceptionally nice.

Although the room was very clean and tidy, the carpet was very worn with a large tear in it. The bright blue walls in the bedroom and the vivid orange in the kitchen area could probably be updated. Overall, our stay was pleasant and the lady in charge of the breakfast area was exceptionally nice.

Very nice place with awesome amenities and the staff was very friendly and helpful!

Very nice place with awesome amenities and the staff was very friendly and helpful!

Very classy

Very classy

Excellent

Excellent

Everything was great except for the coffee bar and gym. At approximately 0730 on Saturday I went to get coffee and the creamer in the carafe was completely empty so I was going to use the alternate in the individual cups which was also empty. I looked for assistance and there was nobody at the front desk so I looked in a room adjacent to the kitchen and there was another guest waiting for a middle age woman who was texting on her phone oblivious to us standing there. I informed her that the creamer was empty both the carafe and the individual cups. Is there someone to insure that this is done before the guests arrive whether it be the kitchen staff or front desk? Not sure if management is there on the weekends but at least assign somebody to oversee that everything is stocked and ready to go. Maybe if the staff member was not on her phone in the back room texting this would not have been an issue. Everything else was great!

Everything was great except for the coffee bar and gym. At approximately 0730 on Saturday I went to get coffee and the creamer in the carafe was completely empty so I was going to use the alternate in the individual cups which was also empty. I looked for assistance and there was nobody at the front desk so I looked in a room adjacent to the kitchen and there was another guest waiting for a middle age woman who was texting on her phone oblivious to us standing there. I informed her that the creamer was empty both the carafe and the individual cups. Is there someone to insure that this is done before the guests arrive whether it be the kitchen staff or front desk? Not sure if management is there on the weekends but at least assign somebody to oversee that everything is stocked and ready to go. Maybe if the staff member was not on her phone in the back room texting this would not have been an issue. Everything else was great!

They couldn’t provide quarters for washing. The rooms were dated and housekeeping was short staffed so couldn’t help much. The breakfast didn’t have much.

They couldn’t provide quarters for washing. The rooms were dated and housekeeping was short staffed so couldn’t help much. The breakfast didn’t have much.

It was nice and quiet. The room was nice sized. The bed was comfortable enough. Great water pressure, I actually enjoyed my shower.

It was nice and quiet. The room was nice sized. The bed was comfortable enough. Great water pressure, I actually enjoyed my shower.

I have stayed at this hotel 2 years in a row. Friendly & helpful staff. Clean comfortable suites with awesome kitchen.

I have stayed at this hotel 2 years in a row. Friendly & helpful staff. Clean comfortable suites with awesome kitchen.

okay staff is great.

okay staff is great.

The room was large enough to move around in comfortably and clean. Breakfast was good

The room was large enough to move around in comfortably and clean. Breakfast was good

Pool had a film of scum across top so we didn’t swim. Air conditioning blasts on and off through the night so loud you can’t sleep. And blows over the top of bed.

Great

Great

Nice property