It took 25 minutes to check in. She had to go upstairs and see if our room was ready. It was not, then she said she had one other room. So, we finally got to that room. There was NO hot water. Again in the morning, no hot water and nothing they could do about it. She would not even put the manager on the phone, who was “busy doing paper work.” Construction on first floor with debris all over floor.

It took 25 minutes to check in. She had to go upstairs and see if our room was ready. It was not, then she said she had one other room. So, we finally got to that room. There was NO hot water. Again in the morning, no hot water and nothing they could do about it. She would not even put the manager on the phone, who was “busy doing paper work.” Construction on first floor with debris all over floor.

Very nice. Close to airport so perfect fir midnight arrival. Water pressure in shower was awesome. Nice size suite with kitchette. Outlets in desk are too loose, couldn’t get a charge

Very nice. Close to airport so perfect fir midnight arrival. Water pressure in shower was awesome. Nice size suite with kitchette. Outlets in desk are too loose, couldn’t get a charge

Our room smelled like someone had been previously smoking in it and we are both asthmatic so we found that to be disappointing. There also was no plastic matress cover to protect from bed bugs. The smell iteself was disappointing .

Our room smelled like someone had been previously smoking in it and we are both asthmatic so we found that to be disappointing. There also was no plastic matress cover to protect from bed bugs. The smell iteself was disappointing .

Our room was quiet & comfortable. The only problem was that there was no hot water the night we checked in, so we couldn't bathe or fully clean our baby's bottles (they provide dish soap in the kitchenette, but hot water is safer than cold). The front desk said it was a problem across the whole hotel & maintenence was working on it. They had it working again when we woke up the next morning. I would've given this stay a higher rating if this didn't happen, hopefully this won't happen during your stay.

Our room was quiet & comfortable. The only problem was that there was no hot water the night we checked in, so we couldn't bathe or fully clean our baby's bottles (they provide dish soap in the kitchenette, but hot water is safer than cold). The front desk said it was a problem across the whole hotel & maintenence was working on it. They had it working again when we woke up the next morning. I would've given this stay a higher rating if this didn't happen, hopefully this won't happen during your stay.

Staff was very helpful.

Staff was very helpful.

Room not ready at check in, received a call when it was, picked up keys and it still was not cleaned until 1 hour 45 min later. Manager apologized and promised a free night. No ice available. Asked the next day for the room to be tidied up during my absence, returned to nothing being done. Checked out the following morning and was told I’d receive points but could not be quoted how many points

Room not ready at check in, received a call when it was, picked up keys and it still was not cleaned until 1 hour 45 min later. Manager apologized and promised a free night. No ice available. Asked the next day for the room to be tidied up during my absence, returned to nothing being done. Checked out the following morning and was told I’d receive points but could not be quoted how many points

The room was kinda dirty, plastered patches on the wall in the bathroom, stains on the towels and the first room they tried putting us in smelled like mildew. The staff when we checked in seemed put out getting us extra towels and when we asked for a room that didnt smell bad. The bed was very comfortable and the breakfast was good.

The room was kinda dirty, plastered patches on the wall in the bathroom, stains on the towels and the first room they tried putting us in smelled like mildew. The staff when we checked in seemed put out getting us extra towels and when we asked for a room that didnt smell bad. The bed was very comfortable and the breakfast was good.

Took 22 min to check in. And the room was musty.

Took 22 min to check in. And the room was musty.

Decent room for the price, but had issues. NO lighting (2 small lights on each side of bed and one at the desk) for very large high ceiling room. Too dark to sit on couch and even read. We had house keeping issues. We understood covid policies, no houskeeping and to request if needed, and had no problem asking for towels. On 3rd day of 5 day stay asked for room to be done, towels and garbage were piling up. Room did not get done and we were told we needed to bring garbage to front desk ouselves. Person at front desk was not very friendly about it. Asked again the next day and were told they could not do it unitl the next day (the day we were checking out). When we returned to our room we found all the wastebaskets sitting out and no sheets on the bed with comforter rolled up onthe couch (we thought they weren't doing anything to our room). When we talked to the front desk we were told it would be a little bit because their one housekeeper (who came in at 9) was working her way down from the top floor (we had been out of our room since 7). Location of hotel was convenient to airport and interstate to get around. Day desk person was very friendly, others not so much. Housekeeping situation was totally not acceptable. And lighting situation in the room definitely needs to be addressed. Simple fixes would make it a great room, but for now you get what you pay for...

Decent room for the price, but had issues. NO lighting (2 small lights on each side of bed and one at the desk) for very large high ceiling room. Too dark to sit on couch and even read. We had house keeping issues. We understood covid policies, no houskeeping and to request if needed, and had no problem asking for towels. On 3rd day of 5 day stay asked for room to be done, towels and garbage were piling up. Room did not get done and we were told we needed to bring garbage to front desk ouselves. Person at front desk was not very friendly about it. Asked again the next day and were told they could not do it unitl the next day (the day we were checking out). When we returned to our room we found all the wastebaskets sitting out and no sheets on the bed with comforter rolled up onthe couch (we thought they weren't doing anything to our room). When we talked to the front desk we were told it would be a little bit because their one housekeeper (who came in at 9) was working her way down from the top floor (we had been out of our room since 7). Location of hotel was convenient to airport and interstate to get around. Day desk person was very friendly, others not so much. Housekeeping situation was totally not acceptable. And lighting situation in the room definitely needs to be addressed. Simple fixes would make it a great room, but for now you get what you pay for...

It smelled like dogs

It smelled like dogs

Very clean, great staff.

Very clean, great staff.

Coronavirus negative impact on breakfast. We’ve been guests here for past five years, except for 2020 of course. Sometimes I think that hotels are curtailing services so they make more profit

Coronavirus negative impact on breakfast. We’ve been guests here for past five years, except for 2020 of course. Sometimes I think that hotels are curtailing services so they make more profit

Good place for a quick stop over.

Good place for a quick stop over.

Overnight stay April 2020. Trash not emptied, overflowing. Silverware & cutting board dirty. Carpet not vacuumed. A lot of wall damage in & around the shower/ tub area. Fredericksburg, VA location was great.

Overnight stay April 2020. Trash not emptied, overflowing. Silverware & cutting board dirty. Carpet not vacuumed. A lot of wall damage in & around the shower/ tub area. Fredericksburg, VA location was great.

Extremely friendly staff. The room was large, clean, and very modern. The breakfast was called continental, but there were hot foods as well. AND the coffee was excellent. I would definitely stay there again.

Extremely friendly staff. The room was large, clean, and very modern. The breakfast was called continental, but there were hot foods as well. AND the coffee was excellent. I would definitely stay there again.

When we walked into the room, we were met with a musty smell. There had apparently been a major leak in the roof, because the ceiling had a really bad repair job. Then, when we went to get into bed, there were hairs on the sheets! My wife and I were so tired after an 18-hour day that we slept there anyway.

When we walked into the room, we were met with a musty smell. There had apparently been a major leak in the roof, because the ceiling had a really bad repair job. Then, when we went to get into bed, there were hairs on the sheets! My wife and I were so tired after an 18-hour day that we slept there anyway.