Good customer service

Good customer service

Everything was good and I was so happy with the it was thank you for making us feel welcome

I don’t like to give bad reviews but this review would have helped my family. The unit seemed a bit worn out although parts had been updated. The surface cleaning seemed ok but it needed a deep clean. There was a very strong cold draft coming through the main bedroom window as the weather seal was missing, we stuffed it all around with toilet paper to try and stop it. The heat pump in the room was on high when we arrived and all night which seems very energy inefficient when the windows could be fixed easily. The morning after heavy rain there was a big puddle of water on the downstairs floor coming from the wall, unsure if from window or heating unit. The biggest problem for our family was that the second morning we found a live bed bug in the main bed, then after looking found another live one in the floor under the bedside table. Both myself and my child, sleeping in the other room, came out in bites. This was really awful and we are now worried about bringing them home in our stuff - this caused stress for the rest of the trip, as well as the physical/financial effort of trying to check/treat our stuff. The bedding all looked ok and quite new when we checked it so I would guess the bugs live in the crevices of the room itself. We caught the bugs and showed the staff who were apologetic and gave a 50% refund, but really the hotel needs to address pest management much more seriously.

I don’t like to give bad reviews but this review would have helped my family. The unit seemed a bit worn out although parts had been updated. The surface cleaning seemed ok but it needed a deep clean. There was a very strong cold draft coming through the main bedroom window as the weather seal was missing, we stuffed it all around with toilet paper to try and stop it. The heat pump in the room was on high when we arrived and all night which seems very energy inefficient when the windows could be fixed easily. The morning after heavy rain there was a big puddle of water on the downstairs floor coming from the wall, unsure if from window or heating unit. The biggest problem for our family was that the second morning we found a live bed bug in the main bed, then after looking found another live one in the floor under the bedside table. Both myself and my child, sleeping in the other room, came out in bites. This was really awful and we are now worried about bringing them home in our stuff - this caused stress for the rest of the trip, as well as the physical/financial effort of trying to check/treat our stuff. The bedding all looked ok and quite new when we checked it so I would guess the bugs live in the crevices of the room itself. We caught the bugs and showed the staff who were apologetic and gave a 50% refund, but really the hotel needs to address pest management much more seriously.

Very convenient.

Was a good stay, comfortable beds and modern amenities.

Was a good stay, comfortable beds and modern amenities.

Hotel is really good, friendly staff, good communication, reasonable, quality of service. Really good experience 😊😊😊

Hotel is really good, friendly staff, good communication, reasonable, quality of service. Really good experience 😊😊😊

Staff friendly and the house keeping staff are fantastic.

Staff friendly and the house keeping staff are fantastic.

Good location, easy to park. Very friendly staff. The room was a bit torn down, and not entirely clean everywhere. Limited supplies for the kitchen. You could hear people talking and traffic from the street. However, the room was warm which was very nice.

Good location, easy to park. Very friendly staff. The room was a bit torn down, and not entirely clean everywhere. Limited supplies for the kitchen. You could hear people talking and traffic from the street. However, the room was warm which was very nice.

Stayed there on 2 ocassions during our trip and it was great. You can get a good rest. Staff is very kind. Conveniently located near the Tower, shops and ferry terminal.

Love the location of this hotel. Staff very friendly and kind. Rooms are comfortable and you can get a goo rest after a busy day. Room service at no extra cost was a plus!

Love the location of this hotel. Staff very friendly and kind. Rooms are comfortable and you can get a goo rest after a busy day. Room service at no extra cost was a plus!

Toilet flush is not working well. Sauna/swim area has no facility to put the room card and personal stuff,..

Toilet flush is not working well. Sauna/swim area has no facility to put the room card and personal stuff,..

The staff during check in were super helpful. Explained any costs in detail The room was functional - had everything you’d need (including an excellent shower). If I’m to be picky, wasn’t a fan of the hardwood floor - it was kinda cold, and the bed is way too soft for my personal preference. But still a very respectable hotel and would gladly stay there again.

The staff during check in were super helpful. Explained any costs in detail The room was functional - had everything you’d need (including an excellent shower). If I’m to be picky, wasn’t a fan of the hardwood floor - it was kinda cold, and the bed is way too soft for my personal preference. But still a very respectable hotel and would gladly stay there again.

Poor check in , unorganized require a deposit and multiple types of ID even after you have paid for the room - of the group of us 3 people had to go back and re pay as errors - should be easier !!

Poor check in , unorganized require a deposit and multiple types of ID even after you have paid for the room - of the group of us 3 people had to go back and re pay as errors - should be easier !!

There was parking but limited number and was charged NZ$30 for each night of parking whuivh was expensive. Overall room is ok. Laundry was limited with only 1 machine in the caroark area which seems quite away from the roons.

There was parking but limited number and was charged NZ$30 for each night of parking whuivh was expensive. Overall room is ok. Laundry was limited with only 1 machine in the caroark area which seems quite away from the roons.

The materess in the room we were checked in was really bad. Can even feel the springs within it. Also it is sloping.

The materess in the room we were checked in was really bad. Can even feel the springs within it. Also it is sloping.

loved it

loved it

The hotel was neat and tidy.

Walking distance from sky city, where the bus directly runs from and to the airport stops and departs. It seemed that the shower booth was not cleaned everyday unfortunately.

Walking distance from sky city, where the bus directly runs from and to the airport stops and departs. It seemed that the shower booth was not cleaned everyday unfortunately.