As always amazing stay

Good location just off the motorway. Needed a fridge to store some medication and contacted the hotel in advance. They arrange for one to be placed in the room for me. Excellent customer service. Had dinner in the hotel. Good quality food and service but thought 20% service charge was a bit steep.

Good location just off the motorway. Needed a fridge to store some medication and contacted the hotel in advance. They arrange for one to be placed in the room for me. Excellent customer service. Had dinner in the hotel. Good quality food and service but thought 20% service charge was a bit steep.

I've stayed here several times, and it is a gorgeous hotel and, beautifully designed but, the service and attention to detail is seriously lacking. The first room I was given - the heating/air con and the USB sockets by the bed didn't work, The second room - the heating/air con worked, but the USB sockets didn't - I checked in the car and with my portable charger that it wasn't my cables. My room was partially serviced the 1st day, and not serviced at all the 2nd day. I had to phone to ask for it to be done - which the Housekeeping Manager rectified and handled brilliantly. The food is good, but the soup was the same flavour reheated soup for the 3 nights in a row that I was there, which given the price of it, was disappointing. Every time I have stayed here, the staff have been nice, but their attention to detail is missing. They don't have a personal touch at all. It's little things, but it all makes a difference.

I've stayed here several times, and it is a gorgeous hotel and, beautifully designed but, the service and attention to detail is seriously lacking. The first room I was given - the heating/air con and the USB sockets by the bed didn't work, The second room - the heating/air con worked, but the USB sockets didn't - I checked in the car and with my portable charger that it wasn't my cables. My room was partially serviced the 1st day, and not serviced at all the 2nd day. I had to phone to ask for it to be done - which the Housekeeping Manager rectified and handled brilliantly. The food is good, but the soup was the same flavour reheated soup for the 3 nights in a row that I was there, which given the price of it, was disappointing. Every time I have stayed here, the staff have been nice, but their attention to detail is missing. They don't have a personal touch at all. It's little things, but it all makes a difference.

Amazing hotel lovely restaurant and very professional staff

Great hotel, modern comfortable rooms. Pleasant helpful staff. Wi-Fi was appalling however during this stay. Was unable to effectively do any work as it kept dropping all the time.

Staff were incredibly friendly and went above and beyond to help us both on arrival at the hotel and when celebrating my wife’s birthday in the restaurant. The waiting staff especially were wonderful. The room itself definitely felt premium based on the quality of furniture and fittings, though breakfast being an extra £19pp per day was a little steep. Otherwise, it the cost felt appropriate for the quality of room and food served in the restaurant. Only minor gripe is that there was no information pack or leaflet in the room with things like a room service menu or how to use the air on and Sky Pin. Might just have been unlucky that they had ran out when prepping the room.