Worst Internet since my dial up days. Bathroom although clean, had a rubber bath mat that was disgusting.

My husband and I had booked 3 nights there. We were greeted by the owner, who had a big smile and was very welcoming. However, it soon became clear that she was unable to communicate more than a few words in either French or English so we were unable to ask her questions or express any concerns about our accommodation, which was frustrating. She was not even able to explain what was served for breakfast, and just kept pointing at a sign that said 'petit déjeuner'. I tried in both English and French, but her answers were monosyllablic/incomprehensible. Fortunately, the next day we discovered that her son seemed to be able to at least string a few words together into sentences in both languages, so I recommend that she appoints him to deal with guests instead. However, this was not the only issue. The fridge was dirty and the room we were given was clearly not the one I had booked...the room bore little resemblance to photos when booking. Also, we found that neither the curtains nor the sheets had been ironed and the doors and windows were so difficult to open and close. Also, my husband and I had booked 3 nights, but we had only been left 3 pods for the coffee machine. When we went the second night (Friday) to ask the son for more coffee, he told us there would be no more coffee until the delivery on Monday! (Luckily, he found a couple of pods, but declared that this was 'the last of the last'!) Anyway, I will say that the location was nice...but much better service needed.

My husband and I had booked 3 nights there. We were greeted by the owner, who had a big smile and was very welcoming. However, it soon became clear that she was unable to communicate more than a few words in either French or English so we were unable to ask her questions or express any concerns about our accommodation, which was frustrating. She was not even able to explain what was served for breakfast, and just kept pointing at a sign that said 'petit déjeuner'. I tried in both English and French, but her answers were monosyllablic/incomprehensible. Fortunately, the next day we discovered that her son seemed to be able to at least string a few words together into sentences in both languages, so I recommend that she appoints him to deal with guests instead. However, this was not the only issue. The fridge was dirty and the room we were given was clearly not the one I had booked...the room bore little resemblance to photos when booking. Also, we found that neither the curtains nor the sheets had been ironed and the doors and windows were so difficult to open and close. Also, my husband and I had booked 3 nights, but we had only been left 3 pods for the coffee machine. When we went the second night (Friday) to ask the son for more coffee, he told us there would be no more coffee until the delivery on Monday! (Luckily, he found a couple of pods, but declared that this was 'the last of the last'!) Anyway, I will say that the location was nice...but much better service needed.

Place is a dump, and the owners are very unfriendly. My room had no air conditioning and no fans. It was 87 degrees in the room and it only cooled down when night came. Pics of the property show like a new place but it’s got to be 60-70 years old. Never again

Place is a dump, and the owners are very unfriendly. My room had no air conditioning and no fans. It was 87 degrees in the room and it only cooled down when night came. Pics of the property show like a new place but it’s got to be 60-70 years old. Never again

N/a

N/a

Not sure if the staff spoke English but they certainly dis mot speak French and had a hard time making out my name as reserved. The room appeared to be in the middle of a renovation. It was located right across from the reception desk and public bathroom. Carpet was dingy and stapled to the floor. A live wire hung from the wall in the bathroom. No backup toilet paper, kleenex or hair dryer. The curtains were hanging 6" at least from the windows so the porch lights shone brightly inside at night. The air conditioning unit was not installed. There is more but I will leave it at that.

Not sure if the staff spoke English but they certainly dis mot speak French and had a hard time making out my name as reserved. The room appeared to be in the middle of a renovation. It was located right across from the reception desk and public bathroom. Carpet was dingy and stapled to the floor. A live wire hung from the wall in the bathroom. No backup toilet paper, kleenex or hair dryer. The curtains were hanging 6" at least from the windows so the porch lights shone brightly inside at night. The air conditioning unit was not installed. There is more but I will leave it at that.

It was a very nice stay for the night. The staff was really friendly and the room was clean. What's good about it, it's that for an auberge it had a full bathroom and sink in each room which was really nice and they also offer breakfast. These days finding a hotel at a raisonnable Price can be hard so this is a great alternative if you wanna save money. I would recommend!!

It was a very nice stay for the night. The staff was really friendly and the room was clean. What's good about it, it's that for an auberge it had a full bathroom and sink in each room which was really nice and they also offer breakfast. These days finding a hotel at a raisonnable Price can be hard so this is a great alternative if you wanna save money. I would recommend!!

Hôtel has no air conditioning just a fan. Pictures are showing a very nice new hotel,but not accurate. Not soundproof at all we had to listen to voices all night.

It appears the property is being taken over by a young couple working to revive it. The various cottages and buildings are in rough shape. The lawns are mess and photos shown are deceptive. The breakfast is limited at best. Our room was very clean, however not made up on our second day. Too much work and not enough staff.

It appears the property is being taken over by a young couple working to revive it. The various cottages and buildings are in rough shape. The lawns are mess and photos shown are deceptive. The breakfast is limited at best. Our room was very clean, however not made up on our second day. Too much work and not enough staff.

n/a

n/a

Outside of town. The clerk was not speaking english

Outside of town. The clerk was not speaking english

We received a friendly welcome. Cosy bed in a cute room at the top af a house/hotel. Basic breakfast . Enjoyed our stay.

We received a friendly welcome. Cosy bed in a cute room at the top af a house/hotel. Basic breakfast . Enjoyed our stay.

Inept communication of both official languages. Wifi did not work in annex that we stayed. Breakfast was awful, no coffee, no hot water for tea and no visible service, even though I kept calling and looking for someone. Although the room was clean, it was the worst accommodation I have ever stayed at. Where on earth did the 3 stars come from?

Inept communication of both official languages. Wifi did not work in annex that we stayed. Breakfast was awful, no coffee, no hot water for tea and no visible service, even though I kept calling and looking for someone. Although the room was clean, it was the worst accommodation I have ever stayed at. Where on earth did the 3 stars come from?

Very clean. Great people. The room was very small just enough room to walk around the bed

Very clean. Great people. The room was very small just enough room to walk around the bed

The property is an old building but well maintained and surrounded by a lovely lawn. The continental breakfast was served buffet style in a bright clean dining room.

The property is an old building but well maintained and surrounded by a lovely lawn. The continental breakfast was served buffet style in a bright clean dining room.

Staff was fantastic. Help us find activities in the area

Staff was fantastic. Help us find activities in the area

This establishment epitomizes the warmth of Quebecois hospitality. Having had the pleasure of staying here twice during my two-way journey to the North Shore. I think it is a excellent place to stop for the night half-way on a trip to national parks, or alternatively, to stay locally to explore the nearby Charlevoix region by car. It is situated on a headland with beautiful views of the Saint Lawrence river. The installations are bucolic: an ancient country house, and its dependences, converted with attention to every detail, into a very comfortable hotel. It is possible to do a very pleasant walk down the hill to a charming harbor. I also read that there are very nice cultivated gardens nearby (the "Jardins de Cap-à-l'aigle"). I can confirm there is good wifi, the breakfast is great, the place is well-managed and very clean. Its situation in Cap-à-l'aigle has the advantage of it being a calm and rural place, situated at a distance from centretown, which is still very close to access by car for dinner (many good restaurants).

This establishment epitomizes the warmth of Quebecois hospitality. Having had the pleasure of staying here twice during my two-way journey to the North Shore. I think it is a excellent place to stop for the night half-way on a trip to national parks, or alternatively, to stay locally to explore the nearby Charlevoix region by car. It is situated on a headland with beautiful views of the Saint Lawrence river. The installations are bucolic: an ancient country house, and its dependences, converted with attention to every detail, into a very comfortable hotel. It is possible to do a very pleasant walk down the hill to a charming harbor. I also read that there are very nice cultivated gardens nearby (the "Jardins de Cap-à-l'aigle"). I can confirm there is good wifi, the breakfast is great, the place is well-managed and very clean. Its situation in Cap-à-l'aigle has the advantage of it being a calm and rural place, situated at a distance from centretown, which is still very close to access by car for dinner (many good restaurants).

H

H