The location and property is okay. The service was slow at check in. It is outrageous that the hotel would even charge water in the restaurant. All surrounding hotels offer free drinks, including at the restaurant and bar.

The location and property is okay. The service was slow at check in. It is outrageous that the hotel would even charge water in the restaurant. All surrounding hotels offer free drinks, including at the restaurant and bar.

the hotel as such is very nice perfect, but as a foreigner (not speaking French) it is difficult to communicate. Check in took long, and we had a sick child. We were misinformed, which resulted in additional cost, then it took us quite some time to correct it, the transfer requested was not there/ nor where the cost correctly shared which all gave lot of problems and stress at check out.

the hotel as such is very nice perfect, but as a foreigner (not speaking French) it is difficult to communicate. Check in took long, and we had a sick child. We were misinformed, which resulted in additional cost, then it took us quite some time to correct it, the transfer requested was not there/ nor where the cost correctly shared which all gave lot of problems and stress at check out.

First the good points: The beach is nice and the airconditioning works. On an international basis this hotel would barely get 4 stars. It wasn’t particularly clean. One look behind the mattress ( which I always do to be sure there are no bed bugs) revealed loads of hair, dead insects and blossoms which the Hotel use as their decoration for the bed. In the closet wears trash from the previous guests which convinced me that no one cleaned the room properly after the last visitor. There was no “please don’t disturb” sign available and staff came a lot to ask for several things ( in a country that has high risk for malaria you want to keep the doors closed, the most ridiculous visit was from a guy, at night who wanted to spray my room with pest control spray. First of all, this visit did the opposite, let mosquitoes in, and what was he thinking? Spraying the room while I’m in there???) not even telling the staff from the front desk, to please not do my room helped. Topic “hygiene”: I only ate and drank in the hotel. No salad, no fruit no ice cubes, still I ended up with having the runs with fever…

First the good points: The beach is nice and the airconditioning works. On an international basis this hotel would barely get 4 stars. It wasn’t particularly clean. One look behind the mattress ( which I always do to be sure there are no bed bugs) revealed loads of hair, dead insects and blossoms which the Hotel use as their decoration for the bed. In the closet wears trash from the previous guests which convinced me that no one cleaned the room properly after the last visitor. There was no “please don’t disturb” sign available and staff came a lot to ask for several things ( in a country that has high risk for malaria you want to keep the doors closed, the most ridiculous visit was from a guy, at night who wanted to spray my room with pest control spray. First of all, this visit did the opposite, let mosquitoes in, and what was he thinking? Spraying the room while I’m in there???) not even telling the staff from the front desk, to please not do my room helped. Topic “hygiene”: I only ate and drank in the hotel. No salad, no fruit no ice cubes, still I ended up with having the runs with fever…

Nice for family

Nice for family

I enjoy keke professional service

I enjoy keke professional service

Reception was a bit messy , no personal welcoming . Spa was overbooked , employees at the beach where missing . A part of that the place is super clean , nice pool and playground for the kids .

Reception was a bit messy , no personal welcoming . Spa was overbooked , employees at the beach where missing . A part of that the place is super clean , nice pool and playground for the kids .

I was impressed by the staff. They address your issues effectively. Their English is better than any other facilities and hotels.

I was impressed by the staff. They address your issues effectively. Their English is better than any other facilities and hotels.

The check in experience was absolutely awful. First, no one acknowledged us for about fifteen minutes. Finally, the porter was so embarrassed that he called one of the reception staff over to help us. We arrived at 2pm and they said none of the rooms are ready until 3pm. I understand it takes time to clean the rooms but to have a standing policy at a supposedly high end hotel that no room will be available even if they are available is absurd. The French brunette at reception was exceptionally rude. There was no parking anywhere at the hotel and she stated that we could just find somewhere down the road and then move our car after all the day guests left. We have stayed at other hotels in the area like Royaum and Africa Queen and honestly the room was no better at Lamantin but they want to charge three times the price. The beach is very nice and clean but the hotel was an extremely disappointing experience. The entire reception staff should either be trained on customer service or replaced. I saw the French blonde manager walking around so she is clearly present but does not seem to be doing much to improve the standards of the hotel.

The check in experience was absolutely awful. First, no one acknowledged us for about fifteen minutes. Finally, the porter was so embarrassed that he called one of the reception staff over to help us. We arrived at 2pm and they said none of the rooms are ready until 3pm. I understand it takes time to clean the rooms but to have a standing policy at a supposedly high end hotel that no room will be available even if they are available is absurd. The French brunette at reception was exceptionally rude. There was no parking anywhere at the hotel and she stated that we could just find somewhere down the road and then move our car after all the day guests left. We have stayed at other hotels in the area like Royaum and Africa Queen and honestly the room was no better at Lamantin but they want to charge three times the price. The beach is very nice and clean but the hotel was an extremely disappointing experience. The entire reception staff should either be trained on customer service or replaced. I saw the French blonde manager walking around so she is clearly present but does not seem to be doing much to improve the standards of the hotel.

I reserved 3 rooms for a 3 ok check in. We got there at 4 pm and 2 out of the 3 rooms were dirty from the last guests when we walked in our rooms. They didn’t get us clean rooms till 7pm. Completely ruined our day. No one on their team is on the same page when it comes to communication. Half the team will tell you the pool closes at 7pm while the other half will tell you you can swim at anytime at your own risk. I was simply baffled by the lack of simple customer service etiquette and mediocre hospitality.

I reserved 3 rooms for a 3 ok check in. We got there at 4 pm and 2 out of the 3 rooms were dirty from the last guests when we walked in our rooms. They didn’t get us clean rooms till 7pm. Completely ruined our day. No one on their team is on the same page when it comes to communication. Half the team will tell you the pool closes at 7pm while the other half will tell you you can swim at anytime at your own risk. I was simply baffled by the lack of simple customer service etiquette and mediocre hospitality.

Check in and check out was a lengthy process as they were quite unorganized. Hot tub had mold growing in it

Check in and check out was a lengthy process as they were quite unorganized. Hot tub had mold growing in it

Extremely haphazard check in and check out. Service is good for food at restaurant but otherwise very slow. Staff is always distracted and doesn’t seem to know how to use technology well. Pool is clean but cold snd nobody comes to offer drinks or towels. Check out is very poor as well. Staff needs training, coffee and more people and probably better management.

Extremely haphazard check in and check out. Service is good for food at restaurant but otherwise very slow. Staff is always distracted and doesn’t seem to know how to use technology well. Pool is clean but cold snd nobody comes to offer drinks or towels. Check out is very poor as well. Staff needs training, coffee and more people and probably better management.

Formidable

Formidable

Overall the hotel is quite nice, the rooms are big and comfortable, the beach is really nice and the food is good. However there are a number of things that let it down, the service is utterly terrible - it takes forever and is hit and miss whether things arrive or not; the cocktails were terrible and not cheap; and the "entertainment" on an evening is mixed.

Overall the hotel is quite nice, the rooms are big and comfortable, the beach is really nice and the food is good. However there are a number of things that let it down, the service is utterly terrible - it takes forever and is hit and miss whether things arrive or not; the cocktails were terrible and not cheap; and the "entertainment" on an evening is mixed.

Fantastic

Fantastic

Excellent place, simply awesome!

Excellent place, simply awesome!

Superbe hotel, tres bon service, personnel au top

Superbe hotel, tres bon service, personnel au top