The battery on our room door was not functioning. Instead of giving us a different room, we had to play a game every time we wanted to get into our room where staff had to find the battery pack to Hotwire our door. Very frustrating. We were there for four nights and had to do this EVERY night. They kept saying maintenance would fix it. Gave us a free breakfast as consolation. It added 15 to 40 minutes each night to get in. They said they would comp a room night but next morning said they couldn’t because it was booked through Expedia. Very disappointing. Staff were nice enough but unable to fix this problem of which they all seemed to be aware. Perhaps owners need to invest more in the property to allow for proper maintenance. People need to be able to get into their rooms whenever they want - it’s pretty basic.

The battery on our room door was not functioning. Instead of giving us a different room, we had to play a game every time we wanted to get into our room where staff had to find the battery pack to Hotwire our door. Very frustrating. We were there for four nights and had to do this EVERY night. They kept saying maintenance would fix it. Gave us a free breakfast as consolation. It added 15 to 40 minutes each night to get in. They said they would comp a room night but next morning said they couldn’t because it was booked through Expedia. Very disappointing. Staff were nice enough but unable to fix this problem of which they all seemed to be aware. Perhaps owners need to invest more in the property to allow for proper maintenance. People need to be able to get into their rooms whenever they want - it’s pretty basic.

Great location, near restaurants and shopping.

Great location, near restaurants and shopping.

Great experience

Great experience

Beautiful property close to University of Guelph. Walkable and convenient. Room was lovely! Appreciated the complimentary water and large spacious bathroom! Would certainly stay again!

Beautiful property close to University of Guelph. Walkable and convenient. Room was lovely! Appreciated the complimentary water and large spacious bathroom! Would certainly stay again!

Great location and well maintained.

Great location and well maintained.

Clean rooms, great customer service

Clean rooms, great customer service

Bathroom small other than this was an ok hotel but very pricey. I get it’s location but room was not that great for the price we pay and parking and breakfast not included also was why it was pricey

Bathroom small other than this was an ok hotel but very pricey. I get it’s location but room was not that great for the price we pay and parking and breakfast not included also was why it was pricey

Stayed two nights for wedding in Guelph. Hotel worked out great for us. Would definitely stay again!

Stayed two nights for wedding in Guelph. Hotel worked out great for us. Would definitely stay again!

Good location to visit Guelf university.

Good location to visit Guelf university.

It was so loud. Under our room window they were tearing doen from an event at all ours of the night, and it kept us up.

It was so loud. Under our room window they were tearing doen from an event at all ours of the night, and it kept us up.

Quiet and comfortable.

Quiet and comfortable.

Great staff and friendly people

Great staff and friendly people

Our server at breakfast on Sunday morning was very friendly and helpful. She had a table of people coming and going, some eating a full breakfast, some having coffe only. (It was the morning after a wedding) The room was clean, comfortable, and the king size bed was a treat. We had asked if we could check in before the normal 3pm time and the desk person i spoke to said she would do her very best to have the room ready for 2pm. At 1:50 pm we were in the room. Good job all around Delta!

Our server at breakfast on Sunday morning was very friendly and helpful. She had a table of people coming and going, some eating a full breakfast, some having coffe only. (It was the morning after a wedding) The room was clean, comfortable, and the king size bed was a treat. We had asked if we could check in before the normal 3pm time and the desk person i spoke to said she would do her very best to have the room ready for 2pm. At 1:50 pm we were in the room. Good job all around Delta!

Front desk staff friendly and helpful.

Front desk staff friendly and helpful.

Convenient check in and out. Friendly staff.

We had a good 2 nights stay for our daughter’s dance competition. Spacious hallways and conference rooms.

We had a good 2 nights stay for our daughter’s dance competition. Spacious hallways and conference rooms.

Ok. The room was not as clean as I expected for a $300 night room The sink did not drain very well