Very good resort, friendly, lots of activities, good restaurants (except Miso related) wife is Japanese and good judge but great experience nevertheless). Princess Rivera great for families.

Staff and cleanliness were very good. But the property needs to be upgraded.

Staff and cleanliness were very good. But the property needs to be upgraded.

I loved the vibe and the amenities available for families. The kids pool area was super cute and our room was very spacious and we enjoyed the touches like beach bag and beach toys that were provided for the children. I liked the daily activities and also liked the central location of the resort for when we did off site excursions. Overall good experience

I loved the vibe and the amenities available for families. The kids pool area was super cute and our room was very spacious and we enjoyed the touches like beach bag and beach toys that were provided for the children. I liked the daily activities and also liked the central location of the resort for when we did off site excursions. Overall good experience

great place

great place

We loved our stay! The room accommodated our family of 5. The wildlife was fun to see each day and the beach/ocean was a beautiful turquoise blue. We enjoyed trying all the restaurants for dinner. Amazing trip!

We loved our stay! The room accommodated our family of 5. The wildlife was fun to see each day and the beach/ocean was a beautiful turquoise blue. We enjoyed trying all the restaurants for dinner. Amazing trip!

We arrived 9:40 pm because our flight was delayed. Our check in took 45 mins (the longest check in time for me) we had 3 kids with us that were tired and hungry. The check out was about 20 mins. The receptionists in both occasions were unfriendly and unwelcoming. Was charged two extra fees

We arrived 9:40 pm because our flight was delayed. Our check in took 45 mins (the longest check in time for me) we had 3 kids with us that were tired and hungry. The check out was about 20 mins. The receptionists in both occasions were unfriendly and unwelcoming. Was charged two extra fees

Very good place.

Very good place.

Great staff, delicious food and great pools

Great staff, delicious food and great pools

The availability of food and drinks for the price was quiet good. Transportation is a bit pricy and some of the other expenses are too but over all a wonderful time.

The availability of food and drinks for the price was quiet good. Transportation is a bit pricy and some of the other expenses are too but over all a wonderful time.

My family traveled to Princess Family Club Riviera in July 2024. Upon arrival, the lobby looks very nice but if you are staying at the “exclusive” family club you will need to check in downstairs in their own reception deck which only has one receptionist at all times to handle all matters. The room wasn’t terrible, they did provide beach toys for each kid and slippers… but our mini fridge and AC in the room did not cool well. The food at the buffet was fine but you will need to get lucky in order to each at one of their restaurants as their reservations get booked up quickly. The adult pools size were decent… but would’ve liked cleaner pool and pool-side area, especially considering the amount of coatis running around digging for food. Entertainment was poor. The entertainment crew played the same 2 games everyday for few minutes, and the same 3 zumba songs. At night, they did have silent party and singers but that’s about it. As for the kids… what a disappointment! The “water park” is actually three little water slides most suitable for a 3 year old. My 8 year old was so over it within the first 15 minutes. The kids club is 1 small space with a few old toys and gaming options. Ice cream parlor and kids buffet also very over-rated. Customer service was OK, we encountered some staff that were friendly and willing to help, and then others including the general manager who listened but with a careless affect and no resolution to issues.

My family traveled to Princess Family Club Riviera in July 2024. Upon arrival, the lobby looks very nice but if you are staying at the “exclusive” family club you will need to check in downstairs in their own reception deck which only has one receptionist at all times to handle all matters. The room wasn’t terrible, they did provide beach toys for each kid and slippers… but our mini fridge and AC in the room did not cool well. The food at the buffet was fine but you will need to get lucky in order to each at one of their restaurants as their reservations get booked up quickly. The adult pools size were decent… but would’ve liked cleaner pool and pool-side area, especially considering the amount of coatis running around digging for food. Entertainment was poor. The entertainment crew played the same 2 games everyday for few minutes, and the same 3 zumba songs. At night, they did have silent party and singers but that’s about it. As for the kids… what a disappointment! The “water park” is actually three little water slides most suitable for a 3 year old. My 8 year old was so over it within the first 15 minutes. The kids club is 1 small space with a few old toys and gaming options. Ice cream parlor and kids buffet also very over-rated. Customer service was OK, we encountered some staff that were friendly and willing to help, and then others including the general manager who listened but with a careless affect and no resolution to issues.

This resort is huge, and the staff do not provide you with instructions of where to go. The resort has golf cars but for a resort so huge, they should have more cars to move people around. There is only one elavator. The place has a dirty stanked water. It’s supposed to be all inclusive but they charge for internet, or better quality food, they have cheap liquor. Their main purpose is to sell you excursions. The entertainment choices are very poor. The big pool is at the end of the resort, you have to walk for a while. I give this place 3 starts. Do not go for the reviews that say it’s an excellent place. I don’t know why people will say that. This place customer service is extremely poor. Check in is at 3pm but the rooms are never ready and after traveling for hours, you still have to wait for your room. I will never recommend or visit this resort ever again.

This resort is huge, and the staff do not provide you with instructions of where to go. The resort has golf cars but for a resort so huge, they should have more cars to move people around. There is only one elavator. The place has a dirty stanked water. It’s supposed to be all inclusive but they charge for internet, or better quality food, they have cheap liquor. Their main purpose is to sell you excursions. The entertainment choices are very poor. The big pool is at the end of the resort, you have to walk for a while. I give this place 3 starts. Do not go for the reviews that say it’s an excellent place. I don’t know why people will say that. This place customer service is extremely poor. Check in is at 3pm but the rooms are never ready and after traveling for hours, you still have to wait for your room. I will never recommend or visit this resort ever again.

This place ruined our family vacation! How can you possibly take a reception area seriously when it feels like walking into a Chuck E. Cheese with no games. First during check in they try to give you the room past 3:00pm. I had to be adamant that check in is @3 in order to get my room key. They gave it to me @3:12. They do this to everyone so be prepared. The staff didn’t give me a map or any instructions so I had to figure everything out this place on my own. There are cockroaches everywhere it’s disgusting. The rooms smell like sewage. Mind you I went with family members and we each had 4 rooms in total with the same experience. The food is AWFUL. I have never eaten tasteless food. Don’t even bother reserving for a restaurant as it’s always full. The staff are rude and don’t recognize you at all. The staff who hosted the silent party were the rudest human beings ever. The main pool looks nice but once you’re in it you feel dirty and the tiles are breaking so you think you’re stepping on glass. The “aquatic park” is more like a splash pad. The beach is ugly .. it was black. I asked the staff why it was so dark and he said the water that comes from the hotel goes there. I asked if the beach was even safe and he said some people get allergic reactions. It was terrible, terrible, terrible. I’ve been to many resorts and this by far is the worst place I’ve ever stepped foot in.

This place ruined our family vacation! How can you possibly take a reception area seriously when it feels like walking into a Chuck E. Cheese with no games. First during check in they try to give you the room past 3:00pm. I had to be adamant that check in is @3 in order to get my room key. They gave it to me @3:12. They do this to everyone so be prepared. The staff didn’t give me a map or any instructions so I had to figure everything out this place on my own. There are cockroaches everywhere it’s disgusting. The rooms smell like sewage. Mind you I went with family members and we each had 4 rooms in total with the same experience. The food is AWFUL. I have never eaten tasteless food. Don’t even bother reserving for a restaurant as it’s always full. The staff are rude and don’t recognize you at all. The staff who hosted the silent party were the rudest human beings ever. The main pool looks nice but once you’re in it you feel dirty and the tiles are breaking so you think you’re stepping on glass. The “aquatic park” is more like a splash pad. The beach is ugly .. it was black. I asked the staff why it was so dark and he said the water that comes from the hotel goes there. I asked if the beach was even safe and he said some people get allergic reactions. It was terrible, terrible, terrible. I’ve been to many resorts and this by far is the worst place I’ve ever stepped foot in.

We lost 3 days of our vacation due to the hurricane. Granted the staff can’t predict or change the weather, but things could’ve been managed so much differently.

We lost 3 days of our vacation due to the hurricane. Granted the staff can’t predict or change the weather, but things could’ve been managed so much differently.

We stayed for seven days at the family club, pool access which means your on the ground floor in a row of rooms connected to a shared pool. You'll be a few meters away from a small drink stand and on the other side is essentially a kids pavilion with a splash pad, an indoor games area and a dedicated kids food area. Our kids (about 10y) loved it. Rooms: are nice but these are not 5 star rooms. The size is, the decor more or less is what you'd expect at a decent hotel, comfortable king sized bed and the kids had their bunk beds which they loved. Downsides: rooms are stale when you walk in, nearly everyone we talked to either complained about stale air or moved rooms and realized the next room smelled the same. We had to open our door for two days, it's a bit mildewy/dusty but beware when you open your doors, mexican racoons are going to try to get in keep watch. Our bathroom smelled the entire time, the level of cleaning was helpful but not 5 star. Grounds and food: grounds are beautiful, beach is beautiful, pools are wonderful, bars are perfect, the grounds are absolutely massive lots of exploring to do. People are great, lots of activities. You can tell the people that work there care. The bad part: the buffets are just ok. Lack variety. We craved real chocolate by the time we left, it seemed like that just doesn't exist in any cake, cookie, etc ice cream is not actually ice cream it's some kind of water/cream concoction you'd find in a ice cream truck.

We stayed for seven days at the family club, pool access which means your on the ground floor in a row of rooms connected to a shared pool. You'll be a few meters away from a small drink stand and on the other side is essentially a kids pavilion with a splash pad, an indoor games area and a dedicated kids food area. Our kids (about 10y) loved it. Rooms: are nice but these are not 5 star rooms. The size is, the decor more or less is what you'd expect at a decent hotel, comfortable king sized bed and the kids had their bunk beds which they loved. Downsides: rooms are stale when you walk in, nearly everyone we talked to either complained about stale air or moved rooms and realized the next room smelled the same. We had to open our door for two days, it's a bit mildewy/dusty but beware when you open your doors, mexican racoons are going to try to get in keep watch. Our bathroom smelled the entire time, the level of cleaning was helpful but not 5 star. Grounds and food: grounds are beautiful, beach is beautiful, pools are wonderful, bars are perfect, the grounds are absolutely massive lots of exploring to do. People are great, lots of activities. You can tell the people that work there care. The bad part: the buffets are just ok. Lack variety. We craved real chocolate by the time we left, it seemed like that just doesn't exist in any cake, cookie, etc ice cream is not actually ice cream it's some kind of water/cream concoction you'd find in a ice cream truck.

The Hotel is okay, they gave us a room with 2 beds and a sofa for 5 people when we paid extra for the deluxe room that was supposed to have bunk beds. We paid extra when we checked in for the platinum bracelet but the truth is it's not worth it. There are only 1-2 waiters around the pools. The food is not very good, they do not have much selection and all restaurants have extra charges. We took our 3 children and they were very bored because there were almost no events for children... the kids club etc .. they are more for younger kids. The beach is very dirty and ugly. The rooms are far from the pools and the beach. There are some animals called coati, at first it was nice to see them but then it became a headache, these animals steal your food, drinks and if you leave chips or your personal things on the chairs they open the chips or take things that attract them . Another thing is that there are too many mosquitoes, normally we don't care but these mosquitoes bite you a lot! I recommend you bring repellent. And another thing, alcohol is horrible. The beer is bad and they only have 3 selections!

The Hotel is okay, they gave us a room with 2 beds and a sofa for 5 people when we paid extra for the deluxe room that was supposed to have bunk beds. We paid extra when we checked in for the platinum bracelet but the truth is it's not worth it. There are only 1-2 waiters around the pools. The food is not very good, they do not have much selection and all restaurants have extra charges. We took our 3 children and they were very bored because there were almost no events for children... the kids club etc .. they are more for younger kids. The beach is very dirty and ugly. The rooms are far from the pools and the beach. There are some animals called coati, at first it was nice to see them but then it became a headache, these animals steal your food, drinks and if you leave chips or your personal things on the chairs they open the chips or take things that attract them . Another thing is that there are too many mosquitoes, normally we don't care but these mosquitoes bite you a lot! I recommend you bring repellent. And another thing, alcohol is horrible. The beer is bad and they only have 3 selections!

Very big and beautiful property would definitely return

Very big and beautiful property would definitely return

Overall, it's a good hotel with a lot of activities and shows. The kids' area is so cool, and the night show is a must. My kids had fun, especially when they saw a couple of wild animals like deer, iguana, and raccoon. The hotel is very clean and well-maintained. My only complaint is that everything we tried to do is overpriced and there are no options.