Loved the balconies!

MISERABLE. This is the very worst place I have ever stayed. You dont find out about how horrible the place is until it is too late. No cancellation, no refund and very expensive. The Hotels.com website doesn't tell you about this ancient atrocity. Check in is at the sandal shop downstairs. It was ok, fast and Jose did not verify my identity other than my giving my name. Never saw the staff again except when they were banging the door to their office on the third floor. Rumor is that the Inn is haunted, and maybe so, we were awake all night and all day with the doors constantly banging. 2) It is not until after you commit to the non-refundable place that you get the email stating you have a "private" bath and that it is way down the hall. Hard on old people who have to get up in the night. 3) The linens are awful. There is no top sheet just an old worn-out raggy blanket. The pillow are horrible. And this is a luxury place? 4) The hotel is ancient and has not be modernized. At least the old door frames were nice. The floor in our room (#5) was painted white floor board that looked like it had not been washed in years. 5) There is no housekeeping. This is allegedly due to covid concerns but smacks of the owners just being cheap. 6) No internet or TV. Come on this is the 21 century. 7) No climate control. The fans in the room worked, at least some of them did. At night it was pleasant but during the day miserable. I could go on. NO EXCUSES

The location of the IOH couldn’t be better, quiet at night but close enough to walk to the fun during the day! The staff was incredible. Jose was accommodating from start to finish, couldn’t have had a better trip if i tried! Thank you again, Jose & staff!

Great location—friendly

Great location! Clean room with a hard bed. But it was the perfect place

Dustin was awesome !!! Always available when needed. Very professional in his approach to all my needs and questions. Thank you

We were afraid the bed would be two small for 2 people but the bed was comfortable and the room was very clean

It said “private bathroom” when we booked the room. But when we got there, we found out our bathroom was detached and down the hall! It’s really inconvenient. The room didn’t have TV or WIFI and felt dusty everywhere. There’s no staff on site. If you need someone you’ll have to go to the store downstairs and there’s nobody there after 10pm.

Our Host Dustin was very nice and accommodating and he made us feel at home

No A/C property in disrepair. Ended changing lodging didn’t stay.

The staff were very accommodating along with the manager it was a very nice stay! We had lots of luggage as it was our first family trip w a 10 month old! The manager offered us help and guidance we will be back!

Amazing stay, so beautiful.