Very helpful personal

I give 2 stars only because the overnight front desk guy went above and beyond to attempt to remedy this awful experience. We checked in to the hotel around 9-10pm only to find minimal toilet paper in the room and a fridge full of the previous room tenants left over food. Because the hotel was booked they were unable to move us to a clean room but the overnight front desk tracked down a bag to empty the trash and cleaning supplies to clean the fridge. The following morning when we checked out another lady was there and when we passed along our issues she couldn’t care less. She seemed bothered that I had even discussed our issues with her. They also couldn’t be bothered to provide a toaster for our provided breakfast b/c it was “out for maintenance”. Seriously, Sam’s Club is across the street! Go buy a stupid toaster. With the cost of the room Hampton Inn can afford a working toaster!! But I guess they can’t even manage to keep their cleaning staff. Another group staying there had the same issues with the lady in the morning - she clearly hates her job! And made us all deal with her miserable attitude as a result!!!

They messed up my booking. Gave my room to another guest and I ended up with a room half the size of what I booked. The front desk staff are inexperienced. I was checked out by them before the end of my booking. When I found out and called to try to fix it, I was put on hold forever. Overall a very unpleasant experience.

Staff were very nice, professional and accommodating.

They messed up my booking. Gave my room to another guest and I ended up with a room half the size of what I booked. The front desk staff are inexperienced. I was checked out by them before the end of my booking. When I found out and called to try to fix it, I was put on hold forever. Overall a very unpleasant experience.

Took over 30 minutes to check in and we were the only ones checking in. No staff at front desk.

Took over 30 minutes to check in and we were the only ones checking in. No staff at front desk.

TV of working at times. No price adjustment for TV

TV of working at times. No price adjustment for TV

My room was not ready upon my arrival. 3:00

My room was not ready upon my arrival. 3:00

This hotel is under renovation and construction is visible in many areas. Cable TV wasn’t hooked up so we had to switch rooms.

This hotel is under renovation and construction is visible in many areas. Cable TV wasn’t hooked up so we had to switch rooms.

I reserved two rooms at the Hampton in Mentor, OH, when we arrived the manager said that Expedia cancelled one of our rooms. The manager said that Expedia sent her a email cancelling one room. I asked to see the email because I never received an email from Expedia but she went in back room & never came back up the staff said she was on the phone but I'm pretty sure she was hiding. It was a terrible experience, we had to search for another hotel & had to go into Cleveland to find one. I will never go to another Hampton.

I reserved two rooms at the Hampton in Mentor, OH, when we arrived the manager said that Expedia cancelled one of our rooms. The manager said that Expedia sent her a email cancelling one room. I asked to see the email because I never received an email from Expedia but she went in back room & never came back up the staff said she was on the phone but I'm pretty sure she was hiding. It was a terrible experience, we had to search for another hotel & had to go into Cleveland to find one. I will never go to another Hampton.

It was horrible except for the cleanliness of the place. No pillows. No garbage cans. Was given a garbage bag. Later to put over the door. No tv. If there was a fire no smoke detector. Clerk did not tell us that thes items were missing. Managers to call on Tuesday No call. I need at Least. 50 Percent back. I heard someone asking for 100 percent.

It was horrible except for the cleanliness of the place. No pillows. No garbage cans. Was given a garbage bag. Later to put over the door. No tv. If there was a fire no smoke detector. Clerk did not tell us that thes items were missing. Managers to call on Tuesday No call. I need at Least. 50 Percent back. I heard someone asking for 100 percent.

This was the worst hotel, they are under renovations so you get no tv, no internet

This was the worst hotel, they are under renovations so you get no tv, no internet

The property was under renovation, which was not indicated on the website. Housekeeping did not respond to a request for making up the room for one day of the stay. Two of the 3 nights spent there the adjacent rooms were noisy well into the night. On the plus side the daily breakfast was very good.

The property was under renovation, which was not indicated on the website. Housekeeping did not respond to a request for making up the room for one day of the stay. Two of the 3 nights spent there the adjacent rooms were noisy well into the night. On the plus side the daily breakfast was very good.

Very nice room. Desk chair needs replacing. Light above sink by bathroom doesn’t work.

Upon arrival had to wait 15 minutes to check in only 1 person working, key issues getting into room then no TV.

Very nice room. Desk chair needs replacing. Light above sink by bathroom doesn’t work.

Upon arrival had to wait 15 minutes to check in only 1 person working, key issues getting into room then no TV.

We were graciously put in a newly renovated room but the room key did not work the whole time we were there. The hotel staff was very accommodating in getting us in the room but it was definitely an inconvenience for all involved.

We were graciously put in a newly renovated room but the room key did not work the whole time we were there. The hotel staff was very accommodating in getting us in the room but it was definitely an inconvenience for all involved.

Stay was nice

Stay was nice

Under construction, two floors are closed. TV did not work. Toilet was too low, as if made for children.

Under construction, two floors are closed. TV did not work. Toilet was too low, as if made for children.

The front desk gentleman Juan was amazing! He went above and beyond to make my kids and I feel right at home!! When I travel this way again, I will for sure stay here just because of his hospitality!!