Nice location (close to center), but quite noisy (traffic). Safe did not work (closed upon arrival). No warm water 1 day (due to technical problem, was fixed next day). One positive point: Very friendly service during breakfast. For this price, you can find better deals.

To start, the staff is phenomenal! Truly, they go above and beyond!! The rooms are amazing, clean. Area is safe, cute restaurants around the corner. Minutes away from the markets and shops. Hop on hop off bus just across the street. Very safe to be in the evening. Great experience.

Good service, very noisy area.

Good service, very noisy area.

We had a very enjoyable stay here. The staff are so friendly, and they made our stay so pleasant. They were happy to give us sight and restaurant recommendations. The location is really convenient.

We had a very enjoyable stay here. The staff are so friendly, and they made our stay so pleasant. They were happy to give us sight and restaurant recommendations. The location is really convenient.

Small hotel, nice room, quiet although on busy street (Via Roma), in the Old Town. Fabulous breakfast. Wonderful staff

Small hotel, nice room, quiet although on busy street (Via Roma), in the Old Town. Fabulous breakfast. Wonderful staff

It was a wonderful stay. They even found a driver for us to take us to Agrigento when our tour left us. Near shopping restaurants etc.

It was a wonderful stay. They even found a driver for us to take us to Agrigento when our tour left us. Near shopping restaurants etc.

Great location and excellent breakfast!

Great location and excellent breakfast!

Would have

Would have

The location is excellent, very close to restaurants and a few minutes away from major attractions. The staff is very nice and helpful. The room was large, clean and comfortable. The bathroom needs some refurbishment and the shower very small. Overall a good convenient place to stay.

The location is excellent, very close to restaurants and a few minutes away from major attractions. The staff is very nice and helpful. The room was large, clean and comfortable. The bathroom needs some refurbishment and the shower very small. Overall a good convenient place to stay.

was so helpful with every question we had for them, including where we could find public records on a family member. We really enjoyed our stay!

was so helpful with every question we had for them, including where we could find public records on a family member. We really enjoyed our stay!

Great breakfast, comfortable bed, nice staff!

DO NOT STAY AT THIS HOTEL. WARNING. Appalling. Staff members are completely obnoxious, rooms are TINY. Not to mention the size of the shower - i could barely fit inside (no exaggeration). More importantly. reason for this review: The first night we got to the hotel, we tried to access the shower in the room as we had been sweating on the flight to Italy... and due to covid, having a shower was a priority for us. Upon turning on the shower, the water would not go down the drain. it was clearly blocked. When we called reception, the male staff was EXTREMLEY RUDE, was raising his voice and refused to send us to another room to have a shower. He said "just have one tomorrow" in a very abrupt and rude tone. I kindly asked him to not speak to me in this way. Anyway, so listen to this deceitful behaviour by the hotel!! > staff agreed to refund us for the first night which was kind. I thought okay, thats a nice gesture. I didnt even think of writing a negative review. Anyway, so i contact expedia and explain that the hotel has agreed to refund me and asked that i request the refund through expedia seeing as i purchased the stay through them. EXPEDIA THEN SAID THE HOTEL IS REFUSING TO PROCESS THE REFUND. What obnoxious, deceitful and disingenuous behaviour from the hotel. I didnt enjoy my stay at all and i would go as far as saying that staying at this hotel ruined our holiday. The breakfast was awful. poor and limited choices and NOT FRESH. They had the same cakes for days on end

Artemisia hotel The good: The staff is friendly and front desk speaks multiple languages and it is very clean throughout. Furniture is new, but it is plain and cheap. Functional, but not comfortable to stay in the room for extended periods of time. The included breakfast was adequate. The location is excellent for shopping and sightseeing and there are many excellent restaurants close by. The bad: The entire facility is stone, marble, and tile. No carpeting at all in the rooms. While it is clean, this means it is exceptionally LOUD. You can hear running water, showers, and toilets flushing from neighboring rooms and other floors. When furniture is moved – the entire ceiling or floor rattles. When people are talking (or drunk) coming up and down the stairs, you can hear every step they take and their voices boom throughout the entire hotel. The doors all slam shut and the walls echoed. There were two small windows in my room, so no view and little natural light. My room began to smell like cooking food and cigarette smoke. At the center of the courtyard is a very loud family that cooks and smokes all day. It was disgusting. Bathroom is tiny and cramped. At least the hotel is clean, but I would never stay here again

Artemisia hotel The good: The staff is friendly and front desk speaks multiple languages and it is very clean throughout. Furniture is new, but it is plain and cheap. Functional, but not comfortable to stay in the room for extended periods of time. The included breakfast was adequate. The location is excellent for shopping and sightseeing and there are many excellent restaurants close by. The bad: The entire facility is stone, marble, and tile. No carpeting at all in the rooms. While it is clean, this means it is exceptionally LOUD. You can hear running water, showers, and toilets flushing from neighboring rooms and other floors. When furniture is moved – the entire ceiling or floor rattles. When people are talking (or drunk) coming up and down the stairs, you can hear every step they take and their voices boom throughout the entire hotel. The doors all slam shut and the walls echoed. There were two small windows in my room, so no view and little natural light. My room began to smell like cooking food and cigarette smoke. At the center of the courtyard is a very loud family that cooks and smokes all day. It was disgusting. Bathroom is tiny and cramped. At least the hotel is clean, but I would never stay here again

I chose the hotel mainly because it's out of ZTL. Also unlike B&B, it provides all the amenities plus a 24-hr front desk. Unfortunately at check-in I was met with a terrible receptionist, who doesn't speak English, no clue on an offsite parking rate (quoted > 50EUR/night, rather than previously agreed 20EUR/night), refused/don't-know-how to give me a 2nd room card-key (it's the plastic type that needs to plug in for the room to get power). It's just ridiculous for her to insist a couple who stayed 3 nights to reply on only one room key. (This problem was fixed the next day by more experienced front desk staff, who took no time to produce a 2nd room key for me.) Otherwise the hotel is very decent, good location, room is a bit small but breakfast was very very good!

I chose the hotel mainly because it's out of ZTL. Also unlike B&B, it provides all the amenities plus a 24-hr front desk. Unfortunately at check-in I was met with a terrible receptionist, who doesn't speak English, no clue on an offsite parking rate (quoted > 50EUR/night, rather than previously agreed 20EUR/night), refused/don't-know-how to give me a 2nd room card-key (it's the plastic type that needs to plug in for the room to get power). It's just ridiculous for her to insist a couple who stayed 3 nights to reply on only one room key. (This problem was fixed the next day by more experienced front desk staff, who took no time to produce a 2nd room key for me.) Otherwise the hotel is very decent, good location, room is a bit small but breakfast was very very good!

I chose this hotel because it advertises that it has an airport shuttle. It doesn’t have a shuttle, all they will do is call a taxi or car for you. Any and every hotel in Palermo will do that. The woman at the front desk who claim to be the manager said it shouldn’t be expected because it’s a small hotel. Perhaps, but then don’t advertise an airport shuttle. Also clean? Maybe. But shabby.

I chose this hotel because it advertises that it has an airport shuttle. It doesn’t have a shuttle, all they will do is call a taxi or car for you. Any and every hotel in Palermo will do that. The woman at the front desk who claim to be the manager said it shouldn’t be expected because it’s a small hotel. Perhaps, but then don’t advertise an airport shuttle. Also clean? Maybe. But shabby.

Very pleasant place right in the heart of town. Clean and comfortable. Dinners walking distance.

Very pleasant place right in the heart of town. Clean and comfortable. Dinners walking distance.

hotel is fine, breakfast ok, location ok- walkable, not the best area

hotel is fine, breakfast ok, location ok- walkable, not the best area

The hotel is a budget hotel and for the price, you get what you pay for. Definitely not 4 stars. Maybe 2. Front desk staff super nice, which I why I didn’t go for an even lower rating. But the home is old, outdated, my room had no windows, etc etc.

The hotel is a budget hotel and for the price, you get what you pay for. Definitely not 4 stars. Maybe 2. Front desk staff super nice, which I why I didn’t go for an even lower rating. But the home is old, outdated, my room had no windows, etc etc.