I felt very welcomed and comfortable. Staff were hospitable, kind and patient. My stay fulfilled more than my expectations. So thank you very much.

I felt very welcomed and comfortable. Staff were hospitable, kind and patient. My stay fulfilled more than my expectations. So thank you very much.

We had a good time except a staff member was very rude and didn't believe in us that our luggage was stored without giving us receipt.

We had a good time except a staff member was very rude and didn't believe in us that our luggage was stored without giving us receipt.

Nice hotel and within a short walking distance from the city centre. The room was well equipped, clean and comfortable. Some issues with condensation. We received a good service throughout our stay.

Nice hotel and within a short walking distance from the city centre. The room was well equipped, clean and comfortable. Some issues with condensation. We received a good service throughout our stay.

Booked as family of 4 sand the second bed was atrocious! Sofa bed with spring protruding everywhere and barely wider than a single bed. Also, the bathroom door offers zero privacy.

Booked as family of 4 sand the second bed was atrocious! Sofa bed with spring protruding everywhere and barely wider than a single bed. Also, the bathroom door offers zero privacy.

Was a lovely hotel to visit

Was a lovely hotel to visit

Second time staying and still will stay again, lovely and welcoming staff.

Second time staying and still will stay again, lovely and welcoming staff.

Room was great, everything we needed, lovely & central, check in quick & parking although expensive was secure & onsite. The only let down was breakfast, the whole experience was awful, I know it says included in the price which was a bonus these days but there is not enough room for the number of guests, we had to sit on a very low uncomfortable table in the bar area, the choice of food was limited, huge queues for the 2 coffee machines, no room to move, the second morning we went down at 7am to just get a table & have a more relaxing experience, much better idea but we really didn’t want to be up that early on holiday but couldn’t face another breakfast like we had the day before, only problem this day was the waitress, there were 2 of them, one arrived on shift about 7, quite obviously didn’t want to be there & stood to the side, arms folded & a face liked she had been slapped, then moaned loudly to her co worker about being there, someone complained that the milk was off in the churn, waitress didnt really care, poor woman had to ask for fresh milk for her coffee, the fruit juice on offer tasted like squash, no flavour whatsoever, I think the liquid breakfast stuff was out all night & not replenished, so breakfast needs attention, it either needs to be charged for to ease the amount of people arriving or up their game on what’s on offer, quality hotels can include breakfast but this hotel is not of that calibre. Overall loved Liverpool, would not return to hotel.

Room was great, everything we needed, lovely & central, check in quick & parking although expensive was secure & onsite. The only let down was breakfast, the whole experience was awful, I know it says included in the price which was a bonus these days but there is not enough room for the number of guests, we had to sit on a very low uncomfortable table in the bar area, the choice of food was limited, huge queues for the 2 coffee machines, no room to move, the second morning we went down at 7am to just get a table & have a more relaxing experience, much better idea but we really didn’t want to be up that early on holiday but couldn’t face another breakfast like we had the day before, only problem this day was the waitress, there were 2 of them, one arrived on shift about 7, quite obviously didn’t want to be there & stood to the side, arms folded & a face liked she had been slapped, then moaned loudly to her co worker about being there, someone complained that the milk was off in the churn, waitress didnt really care, poor woman had to ask for fresh milk for her coffee, the fruit juice on offer tasted like squash, no flavour whatsoever, I think the liquid breakfast stuff was out all night & not replenished, so breakfast needs attention, it either needs to be charged for to ease the amount of people arriving or up their game on what’s on offer, quality hotels can include breakfast but this hotel is not of that calibre. Overall loved Liverpool, would not return to hotel.

Nice place

Quick check in and check out. Room very good. Location great, 5 minute walk to docks and 10 minutes to centre. Car park under the hotel and reasonable price. Breakfast varied and well cooked. Very busy so need to reserve early.

Quick check in and check out. Room very good. Location great, 5 minute walk to docks and 10 minutes to centre. Car park under the hotel and reasonable price. Breakfast varied and well cooked. Very busy so need to reserve early.

Nice place

Very good for short Stay

Very good for short Stay

Comfortable, professional, easy to book, no hassle at all

Comfortable, professional, easy to book, no hassle at all

Great location, good breakfast. However, when we returned to California yesterday we got an email from Enterprise stating we have been charge for a parking violation and will be charged an administrative fee of 35 BP plus the fine! At checkout we were told all was good and the gate would open when the camera read our license plate, which it did!

Great location, good breakfast. However, when we returned to California yesterday we got an email from Enterprise stating we have been charge for a parking violation and will be charged an administrative fee of 35 BP plus the fine! At checkout we were told all was good and the gate would open when the camera read our license plate, which it did!

Ideal place to stay for the M&S bank arena

All staff very helpful but breakfast area and food choice need sorting

All staff very helpful but breakfast area and food choice need sorting

Rooms very nice, bathroom excellent

Ok for one night but wouldn’t stay again. Other budget hotels offer more comfort. Very clean but tired rooms. Sliding door to bathroom wouldn’t move, broken sofa, odd smell coming from carpets etc. Generally in need of a revamp.

Thank you to the Reception staff for being so accommodating and helping us to check in early - this was very much appreciated. I inadvertently booked an ‘accessible room’ but this turned out to be a bonus as the room and bathroom were very spacious. All in all a great stay - thank you

Nice comfy bed clean room nice shower, hairdryer, air conditioning , within walking distance of the docks , shop’s attractions . Hot full breakfast was very good , parking easy at hotel at underground car park paid on hotel at £20 for 24hrs

Nice comfy bed clean room nice shower, hairdryer, air conditioning , within walking distance of the docks , shop’s attractions . Hot full breakfast was very good , parking easy at hotel at underground car park paid on hotel at £20 for 24hrs