Property was beautiful. Staff great. Food was only ok-must be an adventurous eater. Room was fine but not the cleanest. Cost is very high for what you get.

Property was beautiful. Staff great. Food was only ok-must be an adventurous eater. Room was fine but not the cleanest. Cost is very high for what you get.

Wonderful stay. It was special occasion for my 40th bday and my boyfriend actually proposed in the room.it was magical. The room with the private onsen was like something out of a luxury magazine.

Wonderful stay. It was special occasion for my 40th bday and my boyfriend actually proposed in the room.it was magical. The room with the private onsen was like something out of a luxury magazine.

The setting of the property and the general idea is very nice indeed and a good introduction to a traditional Japanese stay. That said the property is looking quite dated and the rooms can certainly be cleaner, for the price paid this was not the complete first class experience I had hoped for. Overall the stay was good, but I was expecting something much more up market for the costs involved.

The setting of the property and the general idea is very nice indeed and a good introduction to a traditional Japanese stay. That said the property is looking quite dated and the rooms can certainly be cleaner, for the price paid this was not the complete first class experience I had hoped for. Overall the stay was good, but I was expecting something much more up market for the costs involved.

Had a great stay at Hakone Airu, the service was quick and polite, and the rooms were great. They also gave a lot of food for dinner and breakfast. the ryokan itself was quiet, clean, and we'll maintained. I would recommend this place to anyone. The only thing I would say could use improvement is that the wifi is very weak.

Had a great stay at Hakone Airu, the service was quick and polite, and the rooms were great. They also gave a lot of food for dinner and breakfast. the ryokan itself was quiet, clean, and we'll maintained. I would recommend this place to anyone. The only thing I would say could use improvement is that the wifi is very weak.

Very relaxing hotel!

Very relaxing hotel!

A very beautiful Ryokan in Hakone! When we first arrived, we were welcomed warmly by the employees. It is a very traditional Ryokan with Indonesian-inspired decor. We had to leave our shoes at the front of the hotel and didn't receive them back until we left the hotel. Check in was quick and seamless, and we were welcomed with a complimentary drink. The room is spectacular. Large room with a balcony that hosts a private onsen/hot pool. Amenities were plentiful but we wished they had a smart TV with streaming services available. The beds were mats on the floor that the staff help set up while we were at dinner. They were very comfortable with big comfy comforters. Dinner was delicious. We received the King Crab dinner but it was coursed out with other appetizers and dessert. They also offer complimentary Western or Japanese breakfast but we skipped out on that. All in all, great experience and would love to stay longer for our next stay!

Atmosphere was unique and staffs were very kind. I wish they have the transportation service.

Atmosphere was unique and staffs were very kind. I wish they have the transportation service.

We LOVED our two-night stay here. It was the perfect way to end a 2-week Japan trip. We stayed on the 4th floor with a family of 4 (10- and 11-year-old children). Staff were so friendly. We loved our private balcony onsen, and there was a wonderful range of skincare products in our room for our use. Loved the private dining room (kids appreciated having a kids' menu option) and they'll accommodate food needs (e.g., I don't eat meat or raw fish and they gladly made substitutions). Kids loved their in-room massages. Easy 10-min walk to the train station, and while there is a (short) steep hill it really was quite walkable (for us, even with a suitcase). Would absolutely recommend this place to friends/family and would stay again.

We LOVED our two-night stay here. It was the perfect way to end a 2-week Japan trip. We stayed on the 4th floor with a family of 4 (10- and 11-year-old children). Staff were so friendly. We loved our private balcony onsen, and there was a wonderful range of skincare products in our room for our use. Loved the private dining room (kids appreciated having a kids' menu option) and they'll accommodate food needs (e.g., I don't eat meat or raw fish and they gladly made substitutions). Kids loved their in-room massages. Easy 10-min walk to the train station, and while there is a (short) steep hill it really was quite walkable (for us, even with a suitcase). Would absolutely recommend this place to friends/family and would stay again.

This morning we were supposed to take the taxi to the train station and the hotel said they had reserved two taxi for us. But the hotel told us both taxis couldn’t come right before we had to leave, we had to walk to the station in the rain. We almost miss the train.

This morning we were supposed to take the taxi to the train station and the hotel said they had reserved two taxi for us. But the hotel told us both taxis couldn’t come right before we had to leave, we had to walk to the station in the rain. We almost miss the train.

The private onsen was incredible experience, the staff was tentative and catered to yours needs.

The private onsen was incredible experience, the staff was tentative and catered to yours needs.

Very quiet location. Convenient location and friendly staff

Very quiet location. Convenient location and friendly staff

Excellent service and attentive staff who spoke rather good English. Food was not quite to our tastes, but the experience was great.

Excellent service and attentive staff who spoke rather good English. Food was not quite to our tastes, but the experience was great.

This property is dated and the room is small. Quality of foods for breakfast and dinner were below average and does not represent typical Rykan standard. I was misled by social media recommendation and the experience was really bad.

This property is dated and the room is small. Quality of foods for breakfast and dinner were below average and does not represent typical Rykan standard. I was misled by social media recommendation and the experience was really bad.

Amazing experience & excellent service from friendly staff. Would have liked a bit more choices in the food menu selection. This has been a very pleasant stay. Thank-you for your excellent service!

Amazing experience & excellent service from friendly staff. Would have liked a bit more choices in the food menu selection. This has been a very pleasant stay. Thank-you for your excellent service!

The room was beautiful and the private onsen was the cherry on the cake. Be sure to take advantage of the massage that is offered (additional $) but it had me snoring and in a very relaxed state of mind. The Kaiseki dinner was flawless too. This was a perfect break in the middle of our trip to rest our weary limbs.

Beautiful! Amazing experience with the staff, perfect private onsen!

Beautiful! Amazing experience with the staff, perfect private onsen!

The room was beautiful and the private onsen was the cherry on the cake. Be sure to take advantage of the massage that is offered (additional $) but it had me snoring and in a very relaxed state of mind. The Kaiseki dinner was flawless too. This was a perfect break in the middle of our trip to rest our weary limbs.

We stayed here in November 2023 in a room on the 4th floor. Right from the get go, the staff were attentive, bringing a refreshing welcome drink ahead of checking us into the room. The room was lovely, with the tatami floors and beautifully decorated screen. The star of the show was the private onsen on the terrace overlooking the mountains. We would definitely recommend the 4th floor for the views, it was spectacular! The food was also delicious, with the kaiseki course for dinner in a private room, more and more food kept coming out and the variety of different japanese dishes was great to learn about traditional foods. Breakfast was also lovely, with the option to go with either a japanese or western style meal, again served in the private room. We found out stay here relaxing and rejuvenating and have already booked a return trip in 2025!