Got there early, so checkin in before the time, room was ready on time got to hangout around pool and restaurant while room was ready.

Got there early, so checkin in before the time, room was ready on time got to hangout around pool and restaurant while room was ready.

Staff and property were excellent. Food was not good. I didn't get sick or anything but was simply poorly prepared by unqualified staff.

Staff and property were excellent. Food was not good. I didn't get sick or anything but was simply poorly prepared by unqualified staff.

Nice place, nice location with poor maintenance.

Nice place, nice location with poor maintenance.

The first night all that was available for dinner was hamburgers, pizza, and pasta and the food was not very good. The room was good, spacious, and clean.

The first night all that was available for dinner was hamburgers, pizza, and pasta and the food was not very good. The room was good, spacious, and clean.

We checked in right on time but we waited for 2 hour to get in the rooms wasn't ready no very convenient and in our room it was a leak in one of the rooms they make us to moved to an other area not good

We checked in right on time but we waited for 2 hour to get in the rooms wasn't ready no very convenient and in our room it was a leak in one of the rooms they make us to moved to an other area not good

Each room we were given had a problem no breakfast buffet like advertised

Each room we were given had a problem no breakfast buffet like advertised

Location, big rooms, breakfast service exelent

Very friendly staff and quite place

Very friendly staff and quite place

Great place to stay for a really good value!!!

Great place to stay for a really good value!!!

The place is big spacious. A great, calm and minimalist atmosphere. The people were so kind, friendly and great service.

The place is big spacious. A great, calm and minimalist atmosphere. The people were so kind, friendly and great service.

The manager was excellent. He had great attitude and was service orientated. The rest of the staff was very accommodating as well!!!

The manager was excellent. He had great attitude and was service orientated. The rest of the staff was very accommodating as well!!!

It was good!

It was good!

Very good

Very good

Pool

Pool

Sometimes you may see angry customer rate a hotel because they are angry. I must say, this hotel has a good value and good potential, but I get a room with a bad lock which makes my stay not pleasant. I'm not angry about my stay, but I do hope they can fix the room so they will get a better rating from future customer. I'm really satisfied with: 1. The property looks beautiful, great landscape. 2. The staff is friendly and really trying to help. 3. Great value. 4. Strong AC. 5. Free buffet breakfast. Unpleasant things: 1. The key in room 205 won't open until you tried really hard. It's a lottery, I will say if you try to unlock it 20 times you may get a lucky chance to open the door. The more urgent you want to open the door it will not open, it's a psychology thing, it's frustrated. We can't change room because full occupancy. It's horrible since the door auto-lock, you really don't have a peace of mind. Super in convenient and I never see this before. This feels sad especially you travel aboard (in which you worry about safety). 2. This hotel is by hwy 307, no other restaurant near by. Hotel restaurant has bland "Italian" food (over priced). 3. No uber. Call taxi cost MX350 to downtown. 4. Blanket and sheet really worn out. The steps in room is potential safety hazard. 5. No wine promised by Expedia member. The staff first say they don't have wine but can give us other drink. But then they never offer the drink to us. (less a problem, but sketchy) 6. No towel hanger.

Air condition was very slow and noisy. Bathroom did not have light. Drain was backing up and smelly in upper room master bathroom.

Sometimes you may see angry customer rate a hotel because they are angry. I must say, this hotel has a good value and good potential, but I get a room with a bad lock which makes my stay not pleasant. I'm not angry about my stay, but I do hope they can fix the room so they will get a better rating from future customer. I'm really satisfied with: 1. The property looks beautiful, great landscape. 2. The staff is friendly and really trying to help. 3. Great value. 4. Strong AC. 5. Free buffet breakfast. Unpleasant things: 1. The key in room 205 won't open until you tried really hard. It's a lottery, I will say if you try to unlock it 20 times you may get a lucky chance to open the door. The more urgent you want to open the door it will not open, it's a psychology thing, it's frustrated. We can't change room because full occupancy. It's horrible since the door auto-lock, you really don't have a peace of mind. Super in convenient and I never see this before. This feels sad especially you travel aboard (in which you worry about safety). 2. This hotel is by hwy 307, no other restaurant near by. Hotel restaurant has bland "Italian" food (over priced). 3. No uber. Call taxi cost MX350 to downtown. 4. Blanket and sheet really worn out. The steps in room is potential safety hazard. 5. No wine promised by Expedia member. The staff first say they don't have wine but can give us other drink. But then they never offer the drink to us. (less a problem, but sketchy) 6. No towel hanger.

Air condition was very slow and noisy. Bathroom did not have light. Drain was backing up and smelly in upper room master bathroom.

This place had the air of a business about to go under. The property was nice but the cleaning was not kept up - every lounger was covered in bird poop. Our room had significant termite damage in one bathroom, drapes were dirty and the fixture was bent, and lots of water damage from one air conditioner. When my husband tried to buy us a couple of beers, they were short on beer and available staff didn't know how to ring it in. All that said, we got a great deal on our room, and staff were lovely. The breakfast was good!