Bellman- Excellent, front desk, restaurant, tram and security staff very helpful and friendly

The hotel beach is a joke

The hotel beach is a joke

Do not stay here. Zero help with baggage, 12 minute hike from main entrance to ocean tower or wait for super slow tram. Upon arrival after the hike to ocean tower, we get to our ocean view room! Grassy bank on the main level with a walking path right outside the door was more like it! They did move me higher up when i told them that was not the view i paid for. Then the desk informs me restaurants are open until 10, glad i checked, they close at 9 so we rush to the only option available at 845pm after arriving and pay $100 for mediocre at best spaghetti and meatballs! Then i request a microwave to reheat the overpriced leftovers and they have tbe ordacity to try to change $30 for what should already be in the room! They finally agreed to do it complimentary, but when it arrived out was filthy inside! Insulting is an understatement! Don't even get me STARTED on tbe captive dolphin situation! Very small enclosure for i think 5 total dolphins and a sea turtle with its shell branded! Disgusting. No beach access, tram doesn't run until 6am so leaving at 430am with all your luggage, you're screwed. I heard there is a bellhop but no one ever offered this service to me or any of the other frustrated people with their luggage, some of them were quite elderly! $55 a day to valet your car or $48 to self park. There is no place to park for free. A prison escape would've been easier than getting out of that place! You leave and don't come back for the day! Huge ordeal otherwise. AVOID!

Do not stay here. Zero help with baggage, 12 minute hike from main entrance to ocean tower or wait for super slow tram. Upon arrival after the hike to ocean tower, we get to our ocean view room! Grassy bank on the main level with a walking path right outside the door was more like it! They did move me higher up when i told them that was not the view i paid for. Then the desk informs me restaurants are open until 10, glad i checked, they close at 9 so we rush to the only option available at 845pm after arriving and pay $100 for mediocre at best spaghetti and meatballs! Then i request a microwave to reheat the overpriced leftovers and they have tbe ordacity to try to change $30 for what should already be in the room! They finally agreed to do it complimentary, but when it arrived out was filthy inside! Insulting is an understatement! Don't even get me STARTED on tbe captive dolphin situation! Very small enclosure for i think 5 total dolphins and a sea turtle with its shell branded! Disgusting. No beach access, tram doesn't run until 6am so leaving at 430am with all your luggage, you're screwed. I heard there is a bellhop but no one ever offered this service to me or any of the other frustrated people with their luggage, some of them were quite elderly! $55 a day to valet your car or $48 to self park. There is no place to park for free. A prison escape would've been easier than getting out of that place! You leave and don't come back for the day! Huge ordeal otherwise. AVOID!

Awful check in - took 45 minutes Birds in Ocean tower - Chirp all night Bird poop all over Adult only pool Shower head was broken Safe in room was broken Sheets smelled like Mildew Tram was super slow No towels at the pool until 1-2 pm No servers at the pool . I could go on and on about how underwhelming this resort is but I don’t feel like wasting my time on this dump . Avoid this place if you can it’s gone way downhill since the last time we stayed 6 years ago . I can’t think of one positive to say minus the elevators are fast .

Awful check in - took 45 minutes Birds in Ocean tower - Chirp all night Bird poop all over Adult only pool Shower head was broken Safe in room was broken Sheets smelled like Mildew Tram was super slow No towels at the pool until 1-2 pm No servers at the pool . I could go on and on about how underwhelming this resort is but I don’t feel like wasting my time on this dump . Avoid this place if you can it’s gone way downhill since the last time we stayed 6 years ago . I can’t think of one positive to say minus the elevators are fast .

The hotel has several buildings, but the only parking is near the main entrance. In order to get from the Ocean Tower the building farthest away is by tram or boat - which run every 20-25 minutes with no prescribed schedule. You can’t plan and if you miss it - you have a long wait. We felt like prisoners.

The hotel has several buildings, but the only parking is near the main entrance. In order to get from the Ocean Tower the building farthest away is by tram or boat - which run every 20-25 minutes with no prescribed schedule. You can’t plan and if you miss it - you have a long wait. We felt like prisoners.

It was great. Room was huge. Just needs carpet cleaning and tub was a little dirty. Found one pair of silver earring in the shower. I hope housekeeper cleans tub and shower.

It was great. Room was huge. Just needs carpet cleaning and tub was a little dirty. Found one pair of silver earring in the shower. I hope housekeeper cleans tub and shower.

Amazing. 10/10

Amazing. 10/10

Upon checking in the staff was rude. Our room was not ready when we arrived, so they told us we would get a text when room was ready. Check in was at 4pm. We never got a text. Our room was ready at 7pm. The hotel claimed that they were busy; however, it was obvious they were not at capacity. This is very disapointing. This was our third time staying at the Hilton Waikeloa. Not sure we want to stay here again.

Upon checking in the staff was rude. Our room was not ready when we arrived, so they told us we would get a text when room was ready. Check in was at 4pm. We never got a text. Our room was ready at 7pm. The hotel claimed that they were busy; however, it was obvious they were not at capacity. This is very disapointing. This was our third time staying at the Hilton Waikeloa. Not sure we want to stay here again.

I loved that the room was easily accessible to the poolside

I loved that the room was easily accessible to the poolside

Everything was mostly good. Except parking fee was not included in cost. And Need to take a train from one hotel lobby or walk about 3000 steps to your hotel. There was a train that went to each hotel. Parking was rather far if you rented a car..

Everything was mostly good. Except parking fee was not included in cost. And Need to take a train from one hotel lobby or walk about 3000 steps to your hotel. There was a train that went to each hotel. Parking was rather far if you rented a car..

Just fine

Just fine

Al boats were shut down and only one tram was running. So it was a choice between a long walk or long wait to get from one end of the property to the other.

Al boats were shut down and only one tram was running. So it was a choice between a long walk or long wait to get from one end of the property to the other.

Everything is old. Hardly any good places to eat. A big property like this needs good food and good transportation and this hotel lacks a lot. It was underwhelming for a resort this large.

Some amenities were less than exp cited from a high end resort like this. The tram did not work part of the time and had no ac. Remodeling of our floor was no complete to our area. The barely reasonably priced restaurants closed at 5:00 pm. The ones that were open late (2) were so high priced. Spaghetti dinner was $42.00. Salads were at least $25.00. A can of beer was $12.00-$15.00. Drinks $18.00 . We left the resort for our meals. Excursions ridiculously priced. $200.00 for 10 minutes for a picture with a dolphin. I can go on, but I’m sure you get the picture. This resort is an extremely beautiful. If you chose to visit his property, it does have time share units so be prepared to get sucked into a sales pitch.

Hotel area is great and very beautiful views. Internally the ocean tower is long way away from entrance and the train runs terribly slow . every time we have to go in and out of the hotel it could take up to 45 mins to reach the room. Also the breakfast buffet is not great. If they increase the Internal train freq it wohld be great or else walking such long distances is almost impossible.

The room wasn't very clean. The carpet smelled old. They were doing repairs and the material smelled. It is a Paradisiac place, I love it. The natural views are breathtaking, however, it would be better to have more amenities near by, like places to eat and more choices that are walk-able. I wish, parking wasn't that expensive.

The room wasn't very clean. The carpet smelled old. They were doing repairs and the material smelled. It is a Paradisiac place, I love it. The natural views are breathtaking, however, it would be better to have more amenities near by, like places to eat and more choices that are walk-able. I wish, parking wasn't that expensive.

Found roaches in my room

Amazing place if you are looking for a relaxing vacation. If you want to explore the Island, they offer tours or you would need a car. Parking is $48 per day or $55 for valet, but totally worth it. You can enjoy snorkeling at the lagoon or swimming in any of the pools. They need more dining options.

Amazing place if you are looking for a relaxing vacation. If you want to explore the Island, they offer tours or you would need a car. Parking is $48 per day or $55 for valet, but totally worth it. You can enjoy snorkeling at the lagoon or swimming in any of the pools. They need more dining options.

Thank you