Nice service, nice room

Nice service, nice room

We were very pleased with everything at the Neo Hotel. The staff was great. Very friendly and helpful. Getting to the center was easy. About it 450 feet to the bus stop and catch the subway wto the Duomo.

We were very pleased with everything at the Neo Hotel. The staff was great. Very friendly and helpful. Getting to the center was easy. About it 450 feet to the bus stop and catch the subway wto the Duomo.

No way this is a 4 star hotel. This is a hard 2 star in a good day. Again cleaning became a huge issue in an European hotel. We found hairs in the shower and in the bunk bed. BE AWARE: WHILE ITS ADVERTISED THEY HAVE AIR CONDITIONING, THEY CONTROL THE TEMPERATURE IN THE FRONT DESK AND YOU HAVE NO CONTROL OF YOUR ROOM TEMPERATURE AND EVEN IF THEY SAY THEY WILL PUT YOUR DESIRED TEMPERATURE THEIR SYSTEM WORKS FOR A FEW MINUTES THAN TURN BACK TO THEIR SET TEMPERATURE. Absurd! The bunk bed is not a real bed, is a sofa bed that becomes a very small bunk bed. Furniture are full of scratches and are not new. Mattresses are harder than stones. Hallways are full of dust, trash and smell funny. Parking lot is not really closed since anyone can have access to the car just going through a open door leading to it. Area around has a lot of businesses closed and looks unsafe. Front desk staff seem bothered when asked to do anything. We will never come back to this hotel.

No way this is a 4 star hotel. This is a hard 2 star in a good day. Again cleaning became a huge issue in an European hotel. We found hairs in the shower and in the bunk bed. BE AWARE: WHILE ITS ADVERTISED THEY HAVE AIR CONDITIONING, THEY CONTROL THE TEMPERATURE IN THE FRONT DESK AND YOU HAVE NO CONTROL OF YOUR ROOM TEMPERATURE AND EVEN IF THEY SAY THEY WILL PUT YOUR DESIRED TEMPERATURE THEIR SYSTEM WORKS FOR A FEW MINUTES THAN TURN BACK TO THEIR SET TEMPERATURE. Absurd! The bunk bed is not a real bed, is a sofa bed that becomes a very small bunk bed. Furniture are full of scratches and are not new. Mattresses are harder than stones. Hallways are full of dust, trash and smell funny. Parking lot is not really closed since anyone can have access to the car just going through a open door leading to it. Area around has a lot of businesses closed and looks unsafe. Front desk staff seem bothered when asked to do anything. We will never come back to this hotel.

Staff were really nice, food was good but the hotel is kinda old and smells old. For a 4 star hotel, I have stayed in better 3 or 4 star hotels. I personally think this hotel needs some TLC.

Staff were really nice, food was good but the hotel is kinda old and smells old. For a 4 star hotel, I have stayed in better 3 or 4 star hotels. I personally think this hotel needs some TLC.

Staff was amazing, rooms are clean.

Staff was amazing, rooms are clean.

People at the reception were nice and helpful all of them

People at the reception were nice and helpful all of them

Everything great only the bathroom could be a little more clean. In the night the connection from the city is not the best. The way to the centre is a little long for a weekend trip maybe choose one more in the city.

Everything great only the bathroom could be a little more clean. In the night the connection from the city is not the best. The way to the centre is a little long for a weekend trip maybe choose one more in the city.

Clean, friendly staff, good breakfast buffet, groceries near by

Clean, friendly staff, good breakfast buffet, groceries near by

It was really nice

It was really nice

Friendly, approachable and helpful hotel staff, very clean rooms, lovely stay

Beautiful courtyard, nice relaxing happy hour.

Beautiful courtyard, nice relaxing happy hour.

Friendly, approachable and helpful hotel staff, very clean rooms, lovely stay

Overall experience is good and the staff has been amazingly supportive. The only challenge I faced was the air conditioning at the room but staff changed the room and it resolve the issue. Breakfast options are very good. Dinner at hotel restaurant was also very good but a little pricey.

Overall experience is good and the staff has been amazingly supportive. The only challenge I faced was the air conditioning at the room but staff changed the room and it resolve the issue. Breakfast options are very good. Dinner at hotel restaurant was also very good but a little pricey.

Great hotel! Would highly recommend!!!!

Great hotel! Would highly recommend!!!!

The dinner on site wasn’t very good.

The dinner on site wasn’t very good.

The staff were friendly and helpful with my questions about parking in zone c. The property is clean. The room was silent. And breakfast was excellent with so many delicious, freshly prepared options. We are so glad we stayed there!

The staff were friendly and helpful with my questions about parking in zone c. The property is clean. The room was silent. And breakfast was excellent with so many delicious, freshly prepared options. We are so glad we stayed there!

Good

Good