Surprised at how clean and nice it was.

Surprised at how clean and nice it was.

Very friendly staff. In front of Torino central station 20 min walk from the main attractions. Good value for the price and nice ac in warm summer.

Very friendly staff. In front of Torino central station 20 min walk from the main attractions. Good value for the price and nice ac in warm summer.

We liked the room a lot. Very spacious.

We liked the room a lot. Very spacious.

We stayed at this hotel in early June with my wife and two kids. Our Torino train was late, which caused us to miss our train to Rome. Knowing we wouldn’t make our connection I booked this hotel at 10:52 PM to ensure we would have a place to sleep. When we arrived to Torino near midnight, TrenItalia said they had arrange for a hotel room for us at this same hotel, which meant we had two reservations. When we arrived at the hotel the front desk person said our hotels.com reservation was non-refundable (true) and that he could not provide a full or partial refund. He suggested I call the manager the next day. When I called the next day, the manager wasn’t available so the hotel suggested I send an email and they would respond later in the day. I sent the email but received NO response. I called two days later and once again the manager was busy and couldn’t come to the phone. They said they would respond to my email that day, but once again didn't. After my third call 2 days later I was still unable to reach the manager, but I got an email response. The response was dismissive and said they could not issue a refund because they had held the room for me. The room was only booked from 11 PM to midnight (when I cancelled), and no one else was coming at that point. I sent a response to the hotel, and after more than a week have not heard back. While I think I should get at least a partial refund, that’s not the main point. The staff is rude and unresponsive to customers. Beware.

We stayed at this hotel in early June with my wife and two kids. Our Torino train was late, which caused us to miss our train to Rome. Knowing we wouldn’t make our connection I booked this hotel at 10:52 PM to ensure we would have a place to sleep. When we arrived to Torino near midnight, TrenItalia said they had arrange for a hotel room for us at this same hotel, which meant we had two reservations. When we arrived at the hotel the front desk person said our hotels.com reservation was non-refundable (true) and that he could not provide a full or partial refund. He suggested I call the manager the next day. When I called the next day, the manager wasn’t available so the hotel suggested I send an email and they would respond later in the day. I sent the email but received NO response. I called two days later and once again the manager was busy and couldn’t come to the phone. They said they would respond to my email that day, but once again didn't. After my third call 2 days later I was still unable to reach the manager, but I got an email response. The response was dismissive and said they could not issue a refund because they had held the room for me. The room was only booked from 11 PM to midnight (when I cancelled), and no one else was coming at that point. I sent a response to the hotel, and after more than a week have not heard back. While I think I should get at least a partial refund, that’s not the main point. The staff is rude and unresponsive to customers. Beware.

*2 people, 1 night* The hotel was perfect for a night's kip between trains to/from Porta Susa: convenient, very comfortable and well equipped. The only drawback was having to lug suitcases up the steps to reception; the man sitting next to the receptionist looked as though he was there to help, but he didn't.

*2 people, 1 night* The hotel was perfect for a night's kip between trains to/from Porta Susa: convenient, very comfortable and well equipped. The only drawback was having to lug suitcases up the steps to reception; the man sitting next to the receptionist looked as though he was there to help, but he didn't.

This was opposite the station, over the pedestrian crossing. The room was well furnished, with good lightning, and very smart. The main room had a door, then a small corridor leading to the bathroom, then another door to the hotel passageway, which kept out any hotel noise. Curtains blocked unwanted light. WiFi was good. There was a safe and fridge. It was easy to walk into the city centre, or there are trams and buses. There are food outlets nearby. Staff were friendly and efficient. There is a lift, although there are some steps to the front door, if that matters to you

This was opposite the station, over the pedestrian crossing. The room was well furnished, with good lightning, and very smart. The main room had a door, then a small corridor leading to the bathroom, then another door to the hotel passageway, which kept out any hotel noise. Curtains blocked unwanted light. WiFi was good. There was a safe and fridge. It was easy to walk into the city centre, or there are trams and buses. There are food outlets nearby. Staff were friendly and efficient. There is a lift, although there are some steps to the front door, if that matters to you

The hotel is old which gives it a certain charm. The staff are absolutely excellent and very helpful. Breakfast superb. Rooms are large and comfortable - the only gremlins are those that others comment on, no kettle (an English thing) and the road noise can be quite invasive until you get used to it. The hotel is about a 20 min walk to the centre of Turin and a few more mins to the Palace. Overall great location to visit Turin.

The hotel is old which gives it a certain charm. The staff are absolutely excellent and very helpful. Breakfast superb. Rooms are large and comfortable - the only gremlins are those that others comment on, no kettle (an English thing) and the road noise can be quite invasive until you get used to it. The hotel is about a 20 min walk to the centre of Turin and a few more mins to the Palace. Overall great location to visit Turin.

Very nice people

Very nice people

Very good hotel, great location, ±20 min from Torino airport, and just nearby Torino Porta Susa station (Train, Metro and nearby bus and tram lines), some good sites and restaurants just walking around. The hotel is very clean. spacious rooms, helpful staff, good breakfast (buffet), and highly recommended for families and/or business (close to OGR Innovation center and other business locations).

Very good hotel, great location, ±20 min from Torino airport, and just nearby Torino Porta Susa station (Train, Metro and nearby bus and tram lines), some good sites and restaurants just walking around. The hotel is very clean. spacious rooms, helpful staff, good breakfast (buffet), and highly recommended for families and/or business (close to OGR Innovation center and other business locations).

I was impressed by the welcoming atmosphere and character of the building. The staff were accommodating and friendly and answered my questions promptly before arrival. The location was brilliant for Porta Susa and cafes etc. The buffet breakfast had a varied selection and was good value

I was impressed by the welcoming atmosphere and character of the building. The staff were accommodating and friendly and answered my questions promptly before arrival. The location was brilliant for Porta Susa and cafes etc. The buffet breakfast had a varied selection and was good value

Location

Location

Very nice and clean hotel. Staff very accommodating and friendly. Comfortable beds and clean rooms. Need better shower chairs, my daughter almost felt down, very flimsy chair provided.

Very nice and clean hotel. Staff very accommodating and friendly. Comfortable beds and clean rooms. Need better shower chairs, my daughter almost felt down, very flimsy chair provided.

Very friendly welcome and throughout our stay. Spacious clean room and a good shower. Good selection at breakfast. Very convenient for Porsa Susa station, and not far from the centre either. Very pleased we decided to stay here, and we would recommend it highly.

Very friendly welcome and throughout our stay. Spacious clean room and a good shower. Good selection at breakfast. Very convenient for Porsa Susa station, and not far from the centre either. Very pleased we decided to stay here, and we would recommend it highly.

Nice old building with beautiful details , old style high ceiling rooms. Very simple rooms but clean Nice people

A little gem of a hotel next to Torino Susa Station. Has a restaurant serving local cuisine but we opted for the great Sushi place two doors down. Large spacious room and bed in a historical setting. We were very pleased. Also has a garden but don't sit in it from early evening as the mosquitos are vicious

Big, clean, excellent room for an affordable price

First of all the pictures from hotels.com do not match the room we arrived to. Sad decor in the family room. Just one big room with lots of tables and cupboards. A lot of noise from the road. Cold, so we had to ask for extra blankets. Breakfast was a farce - we had to order what we wanted and at what time - because of Covid there was no buffet. Breakfast arrived approximately 30 minutes after the agreed time - but only cheese, ham and coffe. After waiting another 15 minutes we asked the staff if the rest was coming - ie bread to put the cheese on. Nothing happened. We asked again - because otherwise we would miss our flight. And still we got only cake (which we had not ordered) and croissants, no bread, no cereal, no milk etc. Coffe was good though. And the staff at the reception very helpfull. But not enough to ever choose this place again.

First of all the pictures from hotels.com do not match the room we arrived to. Sad decor in the family room. Just one big room with lots of tables and cupboards. A lot of noise from the road. Cold, so we had to ask for extra blankets. Breakfast was a farce - we had to order what we wanted and at what time - because of Covid there was no buffet. Breakfast arrived approximately 30 minutes after the agreed time - but only cheese, ham and coffe. After waiting another 15 minutes we asked the staff if the rest was coming - ie bread to put the cheese on. Nothing happened. We asked again - because otherwise we would miss our flight. And still we got only cake (which we had not ordered) and croissants, no bread, no cereal, no milk etc. Coffe was good though. And the staff at the reception very helpfull. But not enough to ever choose this place again.

Good !