We requested and paid extra for a “city view” room. Our view was of a metal box (perhaps an AC unit). They wouldn’t refund the extra cost of the room and were unable or willing to move us. The heating and air conditioning unit in the room was loud and it was difficult to make the room a comfortable temp. Great location to downtown.

Very poorly insulated from outside traffic noise. AWFUL! Do not expect a peaceful morning.

Very poorly insulated from outside traffic noise. AWFUL! Do not expect a peaceful morning.

Our second time staying there and it’s always clean, people are friendly and helpful and in a great location.

Our second time staying there and it’s always clean, people are friendly and helpful and in a great location.

Clean, friendly staff and great location!

It was a great location!

Overall, this is a nice enough hotel. It is attractive, the rooms are clean and pleasant, the rooftop bar is a nice plus. But the noise, noise, noise from the road that is literally just feet outside your window if you have a bay view room is unbelievable. And the hotel claims the road construction does not go on during the night -- UNTRUE!! We stayed here Aug 25-27 and we endured a backhoe breaking up concrete and loading it into trucks from 2 am to 5 am just 20 feet outside our window. Like having a garbage truck unloading dumpsters full of rocks all night long outside your window!! And even when that isn't going on, there's the constant whine of traffic whizzing by all hours of the night just outside your window. If you stay here, DO NOT GET A BAY VIEW -- and they even have the nerve to charge extra for it! Our friends in another room had to request keys to a room on the other side of the hotel in the middle of the night because it was so bad.

Overall, this is a nice enough hotel. It is attractive, the rooms are clean and pleasant, the rooftop bar is a nice plus. But the noise, noise, noise from the road that is literally just feet outside your window if you have a bay view room is unbelievable. And the hotel claims the road construction does not go on during the night -- UNTRUE!! We stayed here Aug 25-27 and we endured a backhoe breaking up concrete and loading it into trucks from 2 am to 5 am just 20 feet outside our window. Like having a garbage truck unloading dumpsters full of rocks all night long outside your window!! And even when that isn't going on, there's the constant whine of traffic whizzing by all hours of the night just outside your window. If you stay here, DO NOT GET A BAY VIEW -- and they even have the nerve to charge extra for it! Our friends in another room had to request keys to a room on the other side of the hotel in the middle of the night because it was so bad.

Best hostel

Best hostel

Hotel stay was fine.

Hotel stay was fine.

Nice property and good dining. Valet was not optional and an unexpected expense. The air conditioner in the room was so noisy we couldn’t sleep.

Nice property and good dining. Valet was not optional and an unexpected expense. The air conditioner in the room was so noisy we couldn’t sleep.

Hotel is fine by my very picky standards and was clean...my biggest priority.

Hotel is fine by my very picky standards and was clean...my biggest priority.

Construction

Construction

Communication is a problem. They say they will contact you about problems and never do. They had major construction going on right outside their bay front rooms that wasn't communicated. (They start at 7am). If I had known this, I wouldn't have booked. Not even if the room was free. They said they had it posted on the website, but admitted you could easily miss it. Another couple we met, was furious, as they also said there was no posting about it, and when communicated were also ignored with no resolve. The rooms are not inexpensive, their communication & resolutions for problems non existent, and transparency poor. Even the location was not worth this last stay for us, and I am still waiting for a call that was promised last week. We have not gotten our invoice, as promised via email, because they wanted to make sure what was promised would be delivered. I am not holding my breath. We will not be staying here again despite the great location. It's just too poorly managed for the $$$$.

Communication is a problem. They say they will contact you about problems and never do. They had major construction going on right outside their bay front rooms that wasn't communicated. (They start at 7am). If I had known this, I wouldn't have booked. Not even if the room was free. They said they had it posted on the website, but admitted you could easily miss it. Another couple we met, was furious, as they also said there was no posting about it, and when communicated were also ignored with no resolve. The rooms are not inexpensive, their communication & resolutions for problems non existent, and transparency poor. Even the location was not worth this last stay for us, and I am still waiting for a call that was promised last week. We have not gotten our invoice, as promised via email, because they wanted to make sure what was promised would be delivered. I am not holding my breath. We will not be staying here again despite the great location. It's just too poorly managed for the $$$$.

Good hotel for price

Good hotel for price

For the price of our room we had a view of the air conditioning equipment. Our reservation was made 3 months ago. Paid $500 a night and should have had a better room.

For the price of our room we had a view of the air conditioning equipment. Our reservation was made 3 months ago. Paid $500 a night and should have had a better room.

Fantastic roof top bar and restaurant. Great views and atmosphere!

Fantastic roof top bar and restaurant. Great views and atmosphere!

Great location…really enjoyed the stay. The staff was very helpful!

Great location…really enjoyed the stay. The staff was very helpful!

Excellent staff; clean rooms; great rooftop bar/restaurant. The location is on the bay adjacent to a busy road--unfortunately they missed this in the design of the windows. VERY noisy irrespective of traffic density (read: hard to sleep). The television system is about as good as something out of the 70’s (albeit with a big screen). Very annoying to navigate the simplest functions. Overall good hotel (though pricey) but could be so much better.

Excellent staff; clean rooms; great rooftop bar/restaurant. The location is on the bay adjacent to a busy road--unfortunately they missed this in the design of the windows. VERY noisy irrespective of traffic density (read: hard to sleep). The television system is about as good as something out of the 70’s (albeit with a big screen). Very annoying to navigate the simplest functions. Overall good hotel (though pricey) but could be so much better.

Rooms are large and clean. Staff is very helpful. Parking is $18 per day. No breakfast of any kind provided unless you pay extra. TV is impossible to work without calling for help. Staff member explained management just installed a new system, and NO ONE understands it. No microwave. Between parking and breakfast for 2, add about $50 per day to your room rate. We stayed Bay Side, and although the view is nice, the hotel is RIGHT ON the road. Very noisy. They do provide a noise machine in each room.