The Renaissance Hotel is for some mysterious reason categorised as a 5-star hotel for reasons beyond me. Yes, it has a grand building and absolutely lovely decor, however, the rooms are simply below par. The room is giving old. One of the lamps’ fabric was torn, tables and wooden ornaments scratched and a pesky hair on the bed. Just not overall in good condition. You will pay for great location and nice staff, but the room itself is really more like a 3-star.

The St. Pancras was a wonderful place to experience London. A beautiful place from first glimpse to our final check out. Thank you for a delightful experience. We will be back.

The St. Pancras was a wonderful place to experience London. A beautiful place from first glimpse to our final check out. Thank you for a delightful experience. We will be back.

Lovely hotel , room very comfortable , great breakfast

Lovely hotel , room very comfortable , great breakfast

I do love this hotel - beautiful building, reception team are so helpful and everyone is so friendly. We stayed in a Chambers suite, which just made our weekend. The only downside is I am intolerant to oranges and although the toiletries were taken out of our room (had mandarin in ingredients) they sadly refilled the bathroom on our second day. Also never offered any different bathroom amenities! Which they have before. Just a small error but this could have been a nightmare!

Very convenient when travelling on Eurostar.

Very convenient when travelling on Eurostar.

Great Hotel and great location. Beautiful heritage and architecture. I would have given this review a 5 star but I only have one complaints - there was a bad smell to all the towels and hallways. Unusual but I am curious if someone else felt the same.

Great Hotel and great location. Beautiful heritage and architecture. I would have given this review a 5 star but I only have one complaints - there was a bad smell to all the towels and hallways. Unusual but I am curious if someone else felt the same.

The Marriot is built into a refurbished railway station, still active, and uses the historical facilities of the station as part of its public spaces. The staff were outstanding. The facilities were excellent. Although the rooms appeared of recent construction, our room was spacious with plenty of room for a king bed, chaise long and large table. The bathroom was well equipped. The major advantages were access to the trains (including the Eurostar to Paris) and a majore shopping and dining area in the station concourse.

Had a unsatisfactory stay at the property in July. Thought I would give it a second chance as we were back in London with work. It will not be getting a third chance. Pictures on expedia's website do not match the rooms. Absolutely tiny bathroom which needed renovation. Front desk managed to lose our luggage almost making us miss our train. It's an OK hotel but the service does not match the cost.

Beautiful exterior and common areas. Staff is excellent- responsive, polite, kind and very helpful. The dining areas, bar and entry area as well as exterior are very grand and inviting. Rooms are adequate but a bit tired and worn with stained carpeting. Location could not be better - especially for train travel!

Staff were welcoming and accommodating.

We loved our stay. We chose a quiet room over a view room. Our room was very quiet and the bed was comfortable. The Booking Room bar and restaurant is one of the most beautiful places we have ever seen. The colors and lighting were so pretty! We picked this hotel for its close proximity to the St. Pancras train station for our trip London to Paris by rail. Fantastic choice! You walk right out of the hotel and into the station. Highly recommend!

We loved our stay. We chose a quiet room over a view room. Our room was very quiet and the bed was comfortable. The Booking Room bar and restaurant is one of the most beautiful places we have ever seen. The colors and lighting were so pretty! We picked this hotel for its close proximity to the St. Pancras train station for our trip London to Paris by rail. Fantastic choice! You walk right out of the hotel and into the station. Highly recommend!

Fabulous hotel in unbeatable location!

Fabulous hotel in unbeatable location!

Just a beautiful property. The bathrooms need updating with walk in showers but I did appreciate that you had something for my 83 yr old Mom to hang onto. The breakfast was exceptional!

Good building but I should say decent or let’s say averaged derive.

Good building but I should say decent or let’s say averaged derive.

The service was par excellence! The staff were so helpful and even remembered my name a day later. I've never experienced such a high level of service.

Amazing historic building and lovely atmosphere for dinner/drinks at the Booking Office. Staff courteous and helpful. Very easy access to St Pancras International. The only reason the hotel gets four stars from us is the wall view from the room and what we felt was not a sufficiently comfortable bed (mattress seemed extremely firm).

Amazing historic building and lovely atmosphere for dinner/drinks at the Booking Office. Staff courteous and helpful. Very easy access to St Pancras International. The only reason the hotel gets four stars from us is the wall view from the room and what we felt was not a sufficiently comfortable bed (mattress seemed extremely firm).

Very comfortable stay in this grand old hotel. Spacious suite and perfect location for our Eurostar journey to Paris from the adjacent train station. I wish I had known about the suite-to-seat expedited check-in service that the hotel and Eurostar coordinate, but you had to let the hotel know 72 hours in advance. It would have saved us a lot of queueing! Excellent breakfast.

We just expected more from this high-end hotel. It was a relatively clean room. We felt safe in our room and at the hotel. The hotel is close to the tube and train station. You are also close to the trendy Coals-Drop-Yard. However, our room wasn't available until 8pm. Although they did give us access to the club lounge. The food was cleaned up for the evening, so our children were very hungry, because we didn't expect not being checked in for 90 min after we arrived. We didn't receive housekeeping until the end of our fourth day. We had to keep asking for towels and toilet paper. Then directly asked to have our room cleaned on the fourth morning it wasn't done when we came back in the afternoon. Having to ask again when we went to dinner, it was then that is was finally cleaned and refreshed. Then the hours kids are allowed in the pool, were extremely limiting. Making my kids say this place hates kids. Like I said we just expected more from this high-end of a hotel.

We just expected more from this high-end hotel. It was a relatively clean room. We felt safe in our room and at the hotel. The hotel is close to the tube and train station. You are also close to the trendy Coals-Drop-Yard. However, our room wasn't available until 8pm. Although they did give us access to the club lounge. The food was cleaned up for the evening, so our children were very hungry, because we didn't expect not being checked in for 90 min after we arrived. We didn't receive housekeeping until the end of our fourth day. We had to keep asking for towels and toilet paper. Then directly asked to have our room cleaned on the fourth morning it wasn't done when we came back in the afternoon. Having to ask again when we went to dinner, it was then that is was finally cleaned and refreshed. Then the hours kids are allowed in the pool, were extremely limiting. Making my kids say this place hates kids. Like I said we just expected more from this high-end of a hotel.

BEAUTIFUL hotel. Really grand with the historical architecture. Gorgeous. Room was nice, as was bathroom. Can't beat the walkability of the area and the metro right on the corner.

BEAUTIFUL hotel. Really grand with the historical architecture. Gorgeous. Room was nice, as was bathroom. Can't beat the walkability of the area and the metro right on the corner.

Very comfortable stay in this grand old hotel. Spacious suite and perfect location for our Eurostar journey to Paris from the adjacent train station. I wish I had known about the suite-to-seat expedited check-in service that the hotel and Eurostar coordinate, but you had to let the hotel know 72 hours in advance. It would have saved us a lot of queueing! Excellent breakfast.

This is a top-notch hotel in every way. The beautiful grand foyer is really quite an eyeful and very inviting. I was especially impressed by the friendliness of the staff and how remarkably helpful everyone they all were. You'll be hard pressed to find a hotel better than this one.

This is a top-notch hotel in every way. The beautiful grand foyer is really quite an eyeful and very inviting. I was especially impressed by the friendliness of the staff and how remarkably helpful everyone they all were. You'll be hard pressed to find a hotel better than this one.