Most of the amenities were not available during my stay. Pool, hot tub were closed as was the laundry.

Most of the amenities were not available during my stay. Pool, hot tub were closed as was the laundry.

Friendly, welcoming, clean, comfortable, enjoyable. Beds are comfy. Pillows are perfect. Rooms very clean.

Friendly, welcoming, clean, comfortable, enjoyable. Beds are comfy. Pillows are perfect. Rooms very clean.

Front staff was friendly as usual and got me checked in promptly, was assigned a room on the upper floor, which ways different from my usual ground level room. Hallway and stairway leading to my room had an odour of weed smoke, unsure if any security patrols the hotel to monitor. Room was mostly clean, aside from a little grit on the floor, fairly dark until I turned on every light in the room. Bathroom shower curtain appeared to have been hung incorrectly so the curtain slid down allowing water out while showering. Bed felt very soft and worn out. When doing my final check over before checking out of the room I noticed the beds were not clean underneath and there was an open diaper under the bed I slept on. When asked how my stay was at check out I told the front desk attendant that it was okay. She asked me why okay, I mentioned how so many previous amenities were not available anymore, to which she replied “because Covid”. Not impressed, more likely ownership does not want to invest in required maintenance. At least it was an inexpensive stay.

When I first got to the room there was a funny smell. In the bathroom there was a dirty bathmat behind the door. What I thought was a spider on the floor was a wad of hair. When I went for the light breakfast in the morning the coffee machine and the pancake machine were not working. There was no bread for the toaster. The 2 types of cereal were sugar coated. They finally got the coffee machine going and it broke down again.

When I first got to the room there was a funny smell. In the bathroom there was a dirty bathmat behind the door. What I thought was a spider on the floor was a wad of hair. When I went for the light breakfast in the morning the coffee machine and the pancake machine were not working. There was no bread for the toaster. The 2 types of cereal were sugar coated. They finally got the coffee machine going and it broke down again.

The place is beautiful, but we got a pet friendly room, but were assured that it was cleaned… but there was dog hair and long human hair all over the floor,

The place is beautiful, but we got a pet friendly room, but were assured that it was cleaned… but there was dog hair and long human hair all over the floor,

Our stay was horrible. From the service to the room. Our bathroom had a horrible stench to it. When making breakfast the lady just came and shut everything down and didn’t let anyone finish getting what they needed. The hot tubs were closed off and the pool was freezing cold. Will never stay there again.

Our stay was horrible. From the service to the room. Our bathroom had a horrible stench to it. When making breakfast the lady just came and shut everything down and didn’t let anyone finish getting what they needed. The hot tubs were closed off and the pool was freezing cold. Will never stay there again.

Okay stay, hotel is in need of updating and maintenance instead of just shutting down and covering things in need of repairs (hot tubs, warm pool), I enjoyed the previous version tropical oasis I stayed at when I was younger. Staff were friendly, price was good, will stay again but hope to get one of the updated rooms.

Okay stay, hotel is in need of updating and maintenance instead of just shutting down and covering things in need of repairs (hot tubs, warm pool), I enjoyed the previous version tropical oasis I stayed at when I was younger. Staff were friendly, price was good, will stay again but hope to get one of the updated rooms.

Horrible stay, and crappy service. They don't respond to requests for more towels or toilet paper. Can't switch rooms till the next day, cause of no houskeepers. Had no running hot water in the shower and sink tap water. Floors felt dirty, and the pillows smelt of sweat. Would not recomend staying here!

Horrible stay, and crappy service. They don't respond to requests for more towels or toilet paper. Can't switch rooms till the next day, cause of no houskeepers. Had no running hot water in the shower and sink tap water. Floors felt dirty, and the pillows smelt of sweat. Would not recomend staying here!

Although the cost of the room was affordable, the first problem was the tv where the remote did not work when trying to adjust channels and volumn. When notifying the front desk we were told the maintenance person would not be in until morning, we had to unplug the tv to have some peace. We were also placed on the second floor close to the stairs where traffic was heard throughout the early morning hours. Needles to say we did not get a lot of sleep. We were highly disappointed and would not stay here again.

Although the cost of the room was affordable, the first problem was the tv where the remote did not work when trying to adjust channels and volumn. When notifying the front desk we were told the maintenance person would not be in until morning, we had to unplug the tv to have some peace. We were also placed on the second floor close to the stairs where traffic was heard throughout the early morning hours. Needles to say we did not get a lot of sleep. We were highly disappointed and would not stay here again.

Headed to Alaska from Northern California and needed to reset from sleeping in truck with my daughter and nephew. Was clean and made to feel like outdoors when one must be stuck inside. Walked into room and thought they had put us in room with 1 bed but called and was told walk into room lol we had 3 queen beds and 1 was in own front area so that was awesome for my nephew. We loved it, fridge, 2 tvs, clean, smelt clean. Only problem was toilet didnt want to flush. We will be back on the way home.

Headed to Alaska from Northern California and needed to reset from sleeping in truck with my daughter and nephew. Was clean and made to feel like outdoors when one must be stuck inside. Walked into room and thought they had put us in room with 1 bed but called and was told walk into room lol we had 3 queen beds and 1 was in own front area so that was awesome for my nephew. We loved it, fridge, 2 tvs, clean, smelt clean. Only problem was toilet didnt want to flush. We will be back on the way home.

Amazing ambiance but we thought the breakfast is exciting but just pan cake and breads but that is fine as long the stay is perfect

Amazing ambiance but we thought the breakfast is exciting but just pan cake and breads but that is fine as long the stay is perfect

i got the place for the pool and breakfast. the pool was closed and breakfast was toast and coffee, not a great offering

This place is dirty, the staff sucks at their job. The room smelled like cigarettes and it was a no smoking room. We waited 11 hours for a remote. Then we finally hounded the staff and followed them around till we got a remote for the bedroom tv. We opened up the sofa bed and found a used stick deodorant. We waited 30-45 minutes the night before for bedding for the sofa bed, so we could go to bed and had to phone three times to get all the bedding for the sofa bed. Told there was no pillows the when they finally showed up with the fitted sheet they magically had a pillow too. The microwave is dirty inside. There is grease running down the tile behind the stove and the range hood on top is dirty with grease. The top of the fridge is nasty. Broken chairs, dishes not cleaned up from the last people who stayed there. When I was using the washroom in the morning I found crap on the bottom of hinges of the toilet seat. I will check the toilets before I stay anywhere else now. The mattress on the sofa bed is gross, there is paint on the arm of the sofa and it looks like someone puked on it. The table top is bubbled, peeling. The chairs around the table were stained and dirty. Breakfast was nothing great, and the pool was out of order and we stayed 2 nights in this dump. I took pictures of everything!

Omg i have so many issues. Do not stay here. Filthy! No elevator filthy stairwell, dirt on counters in washroom filthy bathroom walls. Dirty toilet, hair in bed. Gross stains on bedspread, dust everywhere on surfaces , towel had what looked like where someone wiped nose on it! Could not get s hold of front desk. Three times had to go look for help. Person who came made us make our own bed.

They need to do better

You get what you pay for.

clean, and have breakfast

Staff ok, but not overly friendly. They need to learn how to greet people...Room OK, Toilet noisey, kinda flushed on it's own ever 60 minutes or so.. Paint peeling off the bathroom wall looks very gross. No more hot tubs anymore. Simple breakfast was OK.

Very clean and open rooms. The heating and AC units need some updating but function ok once you figure them out.

Staff ok, but not overly friendly. They need to learn how to greet people...Room OK, Toilet noisey, kinda flushed on it's own ever 60 minutes or so.. Paint peeling off the bathroom wall looks very gross. No more hot tubs anymore. Simple breakfast was OK.

Nice

I liked all the tropical plants in the atrium. The running creek was nice. The bridges was a unique feature.