Very nice

Ok

Ok

Good customer service , convenience location , friendly people

Good customer service , convenience location , friendly people

Mal personal

Mal personal

Everything was great... exellent location...staff was great too

Everything was great... exellent location...staff was great too

Excellent hotel very clean 100% recommend

Excellent hotel very clean 100% recommend

Fine good hotel

Fine good hotel

Jorge Ayuso the porter is absolutely great!!! He goes out of his way to make sure your stay is nothing but the best. Great asset to the lodging.

Jorge Ayuso the porter is absolutely great!!! He goes out of his way to make sure your stay is nothing but the best. Great asset to the lodging.

Rooms are neat and clean. Restaurant right downstairs. Decent selection of food on the buffet. They have a pool. Close to many things: malecon, aquarium, restaurants, shops.... Friendly and helpful staff!

Rooms are neat and clean. Restaurant right downstairs. Decent selection of food on the buffet. They have a pool. Close to many things: malecon, aquarium, restaurants, shops.... Friendly and helpful staff!

Fun place. Great service. Nice people. We would return.

The hotel has the greates location of the city. The restaurant has great and delicious food. For sure I will stay there again. I will highly recommended.

My 3rd time there, desk personnel capable and friendly, balcony views, taxi and local bus service good, complaint faulty lock boxes, and room wifi room 315 seriously lacking, sporadic! Included breakfast, simple, but adequate. Rooms large and modern. Shall stay here again, 3.5 rating.

La atención en la recepción, y el valet parking es muy buena; no obstante, en el restaurant puede mejorar. Estuve dos días en fin de semana en la habitación 315, que tiene una bonita vista parcial al mar; siempre muy limpia y el aire acondicionado funcionando perfectamente. Una limitante fue el wifi que no funcionó a pesar de haberlo reportado.

La atención en la recepción, y el valet parking es muy buena; no obstante, en el restaurant puede mejorar. Estuve dos días en fin de semana en la habitación 315, que tiene una bonita vista parcial al mar; siempre muy limpia y el aire acondicionado funcionando perfectamente. Una limitante fue el wifi que no funcionó a pesar de haberlo reportado.

100% clean every day.

I requested a taxi to be ready at 5 am and they forgot to schedule it. The pillow was really bad. Everything else was very good

Good hotel close to the aquarium, in a good neighborhood

Everything about this trip was great and the service at the Balaju definitely contributed to that. We could easily walk to the beach, aquarium, restaurants and places to buy souvenirs. One of the best things we remember about the Balaju though is their great complementary breakfast. It was a 5-star breakfast every morning.

Everything about this trip was great and the service at the Balaju definitely contributed to that. We could easily walk to the beach, aquarium, restaurants and places to buy souvenirs. One of the best things we remember about the Balaju though is their great complementary breakfast. It was a 5-star breakfast every morning.

When I got in to my room I noticed shower was not clean. So the bellboy just picked up the hair ball and that was it. After 45 minutes I noticed my room it's not getting cooler so I walked to the front desk. The guy at the front didn't care what I was saying, He wanted the same bellboy see why it was not working. I told him it was the bellboy that turned it on. I am not a rocket scientist but I have turned on the AC before in my life. But no he made me take the bellboy to my room. So he can tell him it's not working. Long story short I had to get the manager to change my room. As for the free breakfast. The way they were checking the coupons making sure I am the right person having to breakfast. I didn't do anything wrong but the made me feel like I was cheating. I would say no to this place! I would say if they offer me a free room. I would say no! I don't want to be in a concentration camp

When I got in to my room I noticed shower was not clean. So the bellboy just picked up the hair ball and that was it. After 45 minutes I noticed my room it's not getting cooler so I walked to the front desk. The guy at the front didn't care what I was saying, He wanted the same bellboy see why it was not working. I told him it was the bellboy that turned it on. I am not a rocket scientist but I have turned on the AC before in my life. But no he made me take the bellboy to my room. So he can tell him it's not working. Long story short I had to get the manager to change my room. As for the free breakfast. The way they were checking the coupons making sure I am the right person having to breakfast. I didn't do anything wrong but the made me feel like I was cheating. I would say no to this place! I would say if they offer me a free room. I would say no! I don't want to be in a concentration camp

Great staff I will recommend this hotel Food is great From the doorman To the room maids were very pleasant Just one of the receptionist was a little unpleasant but all the others were helpful and plesant. Thank you For your service

Great staff I will recommend this hotel Food is great From the doorman To the room maids were very pleasant Just one of the receptionist was a little unpleasant but all the others were helpful and plesant. Thank you For your service

Near acquarium, beaches, naval residence across street, hotel inludes breakfast buffet, Veracruz style, front rooms face ocean, recommend ear plugs if light sleeper, then no problems. Staff accommodating, consider area safe, although old and decrepit. Hotel relatively modern, beds comfortable. REcommended!