The room bed and shower were great. Very comfortable. Only thing missing was a microwave oven in the room.

The room bed and shower were great. Very comfortable. Only thing missing was a microwave oven in the room.

Had a issue with the internet

Had a issue with the internet

We tried to check in at 5:20pm and the room was not ready. The fron1q¹t desk person was not attentive to our needs. He contined with other work without giving us information if our room was finally ready

We tried to check in at 5:20pm and the room was not ready. The fron1q¹t desk person was not attentive to our needs. He contined with other work without giving us information if our room was finally ready

First off this was the second time in a month we had a terrible experience in the Flint Fenton area. After deciding we wanted to stay with a Marriott property but we would never stay at the Courtyard Grand Blanc we booked the Fairfield in Fenton. Willing to pay the exorbitant rate figuring it had to be a wonderful place. No problems with the check in and the room but the next morning tried using the fitness center and of the elliptical and two treadmills none had a working TV. All three pieces were filthy, the elliptical was total broke both treadmills sounded like trucks when you turned them on. The belts slipped Clearly there has been no maintenance of them for some time. We were there for three nights on the second day I requested room service from workers on the floor they said they would do the room. I left a five dollar tip only to discover their definition of room service is to replace the towels and empty the trash. No new soap and no making of the bed. See pic. I had never heard of a Marriott defining room service as replacing towels. But that is what the girl at the front desk told me. Given this experience i caution anyone to be careful when booking Marriott properly in the Flint Fenton area. Not sure who the owners are of these properties but clearly they don’t care what they are doing to the Marriott name. After bringing these issues to the evening staff and the morning staffs attention the best I got was a “sorry” No attempt to mitigate the situation.

First off this was the second time in a month we had a terrible experience in the Flint Fenton area. After deciding we wanted to stay with a Marriott property but we would never stay at the Courtyard Grand Blanc we booked the Fairfield in Fenton. Willing to pay the exorbitant rate figuring it had to be a wonderful place. No problems with the check in and the room but the next morning tried using the fitness center and of the elliptical and two treadmills none had a working TV. All three pieces were filthy, the elliptical was total broke both treadmills sounded like trucks when you turned them on. The belts slipped Clearly there has been no maintenance of them for some time. We were there for three nights on the second day I requested room service from workers on the floor they said they would do the room. I left a five dollar tip only to discover their definition of room service is to replace the towels and empty the trash. No new soap and no making of the bed. See pic. I had never heard of a Marriott defining room service as replacing towels. But that is what the girl at the front desk told me. Given this experience i caution anyone to be careful when booking Marriott properly in the Flint Fenton area. Not sure who the owners are of these properties but clearly they don’t care what they are doing to the Marriott name. After bringing these issues to the evening staff and the morning staffs attention the best I got was a “sorry” No attempt to mitigate the situation.