We stayed for 3 night . It was amazing experience. Beautiful property with a great service, delicious breakfast, cozy room and area around just want us to come again . One of the place to come again . Thank yoy fornyour hospitality.

We enjoyed our stay at the hotel, but it was very crowded, especially with children. We tried to have a nice,formal dinner one evening, but children just started to scream and yell and play hide and go seek around us. The mother and father nearby seemed unbothered. We enjoyed the privacy of our room, and the fact that there was a balcony off from the room, which allowed us to have hot tea and enjoy the scenery.

We enjoyed our stay at the hotel, but it was very crowded, especially with children. We tried to have a nice,formal dinner one evening, but children just started to scream and yell and play hide and go seek around us. The mother and father nearby seemed unbothered. We enjoyed the privacy of our room, and the fact that there was a balcony off from the room, which allowed us to have hot tea and enjoy the scenery.

great

great

General – the hotel is nowhere near the 4-star class, chronically understaffed, and has significant maintenance issues. Firstly – the parking was impossible, and neither was the valet. We spend at least 15 minutes trying to find someone to help us with parking… The staff is nice, but whoever is on call is pulled in 10 different directions and can not be available to all the customers simultaneously. Secondly – when we finally made it into our room, both mini fridges were out, one of the AC remotes was missing, and our phones weren’t working (we couldn’t call reception, concierge, or any of the restaurants on the property). Every issue or request resulted in a lengthy trip across buildings and staying in line to talk to the receptionist (very frustrating). The night before, we stayed in the Presidential Suite of Mercure Sigishoara, which was cheaper (140 euros /night), comparable in size, and had none of the issues. Thirdly - we contacted the management and Hotels.com, and almost (we got a bottle of warm champagne and a cheese plate) nothing was done to rectify the situation. So, unless this is hotel of "last resort" -- simply AVOID IT. Lastly, I want to commend Alexandru, who was extremely helpful and tried to go out of his way to help us out. He is the only one who made us feel welcome.

General – the hotel is nowhere near the 4-star class, chronically understaffed, and has significant maintenance issues. Firstly – the parking was impossible, and neither was the valet. We spend at least 15 minutes trying to find someone to help us with parking… The staff is nice, but whoever is on call is pulled in 10 different directions and can not be available to all the customers simultaneously. Secondly – when we finally made it into our room, both mini fridges were out, one of the AC remotes was missing, and our phones weren’t working (we couldn’t call reception, concierge, or any of the restaurants on the property). Every issue or request resulted in a lengthy trip across buildings and staying in line to talk to the receptionist (very frustrating). The night before, we stayed in the Presidential Suite of Mercure Sigishoara, which was cheaper (140 euros /night), comparable in size, and had none of the issues. Thirdly - we contacted the management and Hotels.com, and almost (we got a bottle of warm champagne and a cheese plate) nothing was done to rectify the situation. So, unless this is hotel of "last resort" -- simply AVOID IT. Lastly, I want to commend Alexandru, who was extremely helpful and tried to go out of his way to help us out. He is the only one who made us feel welcome.

Excelent

Excelent

Very nicely managed hotel. Service desk and everyone in the office is very pleasant and happy to help. Good size room, beds are comfortable and bathroom is good sized and clean. Breakfast buffet is very rich and tasty. So many items to choose from and coffees and drinks are good as well. I was impressed by everything at Alpin Resort and I will definitely recommend it to anyone who wants to enjoy the beautiful time in Poiana Brasov. Good work everyone. Thank you for making our stay very enjoyable.

Very nicely managed hotel. Service desk and everyone in the office is very pleasant and happy to help. Good size room, beds are comfortable and bathroom is good sized and clean. Breakfast buffet is very rich and tasty. So many items to choose from and coffees and drinks are good as well. I was impressed by everything at Alpin Resort and I will definitely recommend it to anyone who wants to enjoy the beautiful time in Poiana Brasov. Good work everyone. Thank you for making our stay very enjoyable.

The room was not clean, bad smell + cigarettes smell during the whole night (non smoking room), noisy party until 05:00AM, the hot dishes at breakfast were cold, rotten cucumbers that I wouldn’t dare to serve, the parking was full and they did not assist with offloading space or told us about the valley parking. Very high price for a very bad experience. We will never stay there again.

The room was not clean, bad smell + cigarettes smell during the whole night (non smoking room), noisy party until 05:00AM, the hot dishes at breakfast were cold, rotten cucumbers that I wouldn’t dare to serve, the parking was full and they did not assist with offloading space or told us about the valley parking. Very high price for a very bad experience. We will never stay there again.

Amazing. Hotel was excelent. We all enjoy it.

Amazing. Hotel was excelent. We all enjoy it.

wonderfull

wonderfull

Breakfast was excellent! I have booked 1 night with Expedia, 2nd night with hotel directly. Men who checked me in was very good. Next day I called desk for Xtra blankets and they said why do I need more? After making clear my kids were with me. I booked a large room. They finally gave me an extra blanket.... Restaurants ath the property not kids friendly. Overall it was good

Breakfast was excellent! I have booked 1 night with Expedia, 2nd night with hotel directly. Men who checked me in was very good. Next day I called desk for Xtra blankets and they said why do I need more? After making clear my kids were with me. I booked a large room. They finally gave me an extra blanket.... Restaurants ath the property not kids friendly. Overall it was good

Very gd

Very gd

Beautiful views

Beautiful views

The hotel is in really bad condition.

The hotel is in really bad condition.

We got a room that reeked of cigarettes but was disguised with some spray. The table on the balcony had lots of cigarette burns, the carpet is very old, stained, matching the overall terrible smell. The balcony and the outside looks like it was never cleaned. It is not easy to find the amenities, the outside pool is very small, good for several small children. The pictures on the website do not reflect the reality on site. Guests and staff observe mask wearing very loosely. Some staff have masks under their nose, some on the chin, but a few do wear them. We were disappointed with Poiana Brasov overall, we drove down to Brasov to eat dinner, highly recommended. I don’t I would go there again, not even for a free stay.

Very nice, family friendly and the staff was great.

Overpriced! First and last time! No status recognition at check in! Old rooms, noisy and poor breakfast. Extra charges for some taxes and lots of questions and papers to fill up at the check in. This is not a 4**** hotel!

Overpriced! First and last time! No status recognition at check in! Old rooms, noisy and poor breakfast. Extra charges for some taxes and lots of questions and papers to fill up at the check in. This is not a 4**** hotel!

Beautiful hotel and stunning views. The staff was quite overwhelmed and didn’t had enough personal to serve the guests. Some staff members were ok, some rude. Overall was ok!

Despite the difficult times that we are passing through I must raise my hat to the level of service we had during our visit

First of all the access to the hotel is difficult if you don't have a car, it is not faraway from the bus station in Poiana Brasov but the street has almost no sidewalk and you have to climb a couple of stairs (not indicated for elderly persons). The made the reservation late in the evening the same day, was tired I did not pay attention that the room I received was much smaller than what I payed for (23 sqm) and had twin beds instead of a queen size as it was specified in the confirmation mail. When I realised this after midnight, I went to the reception where they told me that the rooms are all the same and it is just a design aspect. But it was clear that the room I booked and was even shown in the hotels.com app did not correspond to what I got. The room is cozy with an artificial fireplace but the beds are hard and small. Finally they gave an apartament instead, an upgrade as compensation. Though I still do not understand why I could not receive what I payed for from the beginning. Even in the apartment the bed was hard. The pillows too small. The radiator in the bathroom did not function. They do not have body lotion in the cosmetic kit which is surprising for a 4 stars hotel. A compensation is the nice view from the balcony and the excellent spa and sauna with very large pool included in the room price. Wifi is fast. The breakfast is ok, but they don't have natural juices. Overall, ok, nicely decorated, fine location, but the service needs improvements.