This hotel was horrible in every way possible, we paid a lot for Vietnam for this hotel. First of all checking in is a slow process , we asked that we are celebrating our Anniversary to get a nicer room with a beautiful view, the receptionist said we have a great view, when we got to the room, it was a huge bed, like two king size bed together covering the whole room with no place to put the suitcases and the room had hair on the bed, floor and bathroom shower, also the windows were all figgy or very dirty and the view was a dumpster and other people’s toof, when I called to ask for a manager. The receptionist wouldn’t transfer me and I asked 4 times beofre he put me on hold and a person who claimed to be a front seat supervisor picked up and said she can have someone come and clean and we paid for this category with absolutely horrible view, she finally came up to show us another room who was a weird lay out with same exact view, we told her to give us a minute to decide if we want to change the room and she was already gone and no where to be found. We asked for help at 1pm with our language after called twice because they were 15 minutes late we decided to take all our bags down and they met us at the elevator and my girlfriend already carried all her things down by herself , we wanted to use the gym and it was super hot, so we asked the guy to turn on the ac in two different occasions and he seem not to be able to do that. this is not a 5 star hotel in any shape or form

The staff were fantastic. This gets a high recommendation from me

The staff were fantastic. This gets a high recommendation from me

We loved casa quero! Steak was very attentive. Place is beautiful!

We loved casa quero! Steak was very attentive. Place is beautiful!

The pool is under repair and only after I make the reservation and paid the bill someone of the hotel send me a text telling that the pool was closed until after mid May. Pretty bad …

The pool is under repair and only after I make the reservation and paid the bill someone of the hotel send me a text telling that the pool was closed until after mid May. Pretty bad …

My friend Gina and I had a terrific stay at Casa Quero Hotel. The facility is just beautiful, with large, comfortable rooms, and the location could not be better, within walking distance to most sites and restaurants. The staff is excellent -- Antonio is extremely affable and helpful; his smile brightened our day. We would not hesitate to return to this hotel the next time we're in Cartagena.