2 family marts nearby Short walk 5min to Yunnesun Short walk 3 min to bus stop Firefly garden at night Light pollution is slightly lower so star gazing (but no milky way) Toilet and showers are separated (no bathtub but there's public onsen available) One pillow each single bed Extra water chargeable Additional bath tax at 150yen each

2 family marts nearby Short walk 5min to Yunnesun Short walk 3 min to bus stop Firefly garden at night Light pollution is slightly lower so star gazing (but no milky way) Toilet and showers are separated (no bathtub but there's public onsen available) One pillow each single bed Extra water chargeable Additional bath tax at 150yen each

Amazing dinner and brunch! The onsen was wonderful. The hotel is also walkable to a hot spring resort and to the Open Air museum. Highly recommend!

Amazing dinner and brunch! The onsen was wonderful. The hotel is also walkable to a hot spring resort and to the Open Air museum. Highly recommend!

Amazing visit in hakone, close to everything. The staff was friendly and accommodating.

Amazing visit in hakone, close to everything. The staff was friendly and accommodating.

They provide everything a traveler could need including lounging pajamas and slippers. The buffets were great! Also appreciated the shuttle bus to nearby sites.

They provide everything a traveler could need including lounging pajamas and slippers. The buffets were great! Also appreciated the shuttle bus to nearby sites.

Very new hotel with a great blend of tradition and modern amenities. Great onsen

Very new hotel with a great blend of tradition and modern amenities. Great onsen

Wonderful experience with amazing garden view and onsen.

Wonderful experience with amazing garden view and onsen.

Lovely relaxing city. Hotel had a wonderful garden to walk. They offered a complimentary shuttle to the local train station which gave us easy access to the attractions we wanted to explore

Lovely relaxing city. Hotel had a wonderful garden to walk. They offered a complimentary shuttle to the local train station which gave us easy access to the attractions we wanted to explore

Sleek, modern and beautiful, yet still accessible for families. Dinner was amazing with many Japanese delicacies, and the breakfast buffet was also wonderful. The private onsen for our family was worth the small fee. Across the street for the main onsen experience put this experience over the top.

Sleek, modern and beautiful, yet still accessible for families. Dinner was amazing with many Japanese delicacies, and the breakfast buffet was also wonderful. The private onsen for our family was worth the small fee. Across the street for the main onsen experience put this experience over the top.

Excellent

very good hotel, nice garden and food

Excellent

very good hotel, nice garden and food

I felt like once you got there you didn't need to leave for anything and the dinner and breakfast Buffett was very well done

I felt like once you got there you didn't need to leave for anything and the dinner and breakfast Buffett was very well done

Amazing stay ! The buffet was delicious and there is an onsen for men and another for women where you can relax. The room was clean and spacious. Service was great also.

We had a wonderful time at the hotel hakone kwakien, thank you for the great hospitality

Amazing stay ! The buffet was delicious and there is an onsen for men and another for women where you can relax. The room was clean and spacious. Service was great also.

We had a wonderful time at the hotel hakone kwakien, thank you for the great hospitality

We had great service from the manager. He went out of his way to help and advise us. The hotel gives an immediate feeling of warmth. The garden at the back has a walking course in a wooded setting which is lovely for an early morning and evening stroll. However the cafeteria is very noisy and there needs to be separation from all the children running around from the rest of us. The food is very varied and suits everyone’s tastes and needs. The spa area with private and public pools is welcoming and enjoyable

Good environment and facilities such as meals and onsen

Good environment and facilities such as meals and onsen

We had great service from the manager. He went out of his way to help and advise us. The hotel gives an immediate feeling of warmth. The garden at the back has a walking course in a wooded setting which is lovely for an early morning and evening stroll. However the cafeteria is very noisy and there needs to be separation from all the children running around from the rest of us. The food is very varied and suits everyone’s tastes and needs. The spa area with private and public pools is welcoming and enjoyable

Hello, very bad experience of hotel. Staff people were very rude. They dont really speak english and they dont have any education. Food is included but always so full that there are no possibilities to enter. They wont let you take a 200 Yen umbrella nor sell you one even if the sky is falling down. I got all wet and my bags too.

Hello, very bad experience of hotel. Staff people were very rude. They dont really speak english and they dont have any education. Food is included but always so full that there are no possibilities to enter. They wont let you take a 200 Yen umbrella nor sell you one even if the sky is falling down. I got all wet and my bags too.