The wall has lots of scratches and the floor is rough and old. I got some view facing the main road. That is a nice one. Really enjoy the view at night. There were waiting times to request for toilet paper. They just seems not doing a good service. Also, there was one time a driver ask the receptionist to call my room and they said no such a name stay in the hotel. This is ridiculous. The second time a driver ask the receptionist to call me and they did not call me and the driver had to wait for 3 hours at the lobby because he thought I was not ready. Can you believe that...3 hours? A really bad example on how the receptionist neglected their job and not even called my room. Can a management explain what is going on here?

The wall has lots of scratches and the floor is rough and old. I got some view facing the main road. That is a nice one. Really enjoy the view at night. There were waiting times to request for toilet paper. They just seems not doing a good service. Also, there was one time a driver ask the receptionist to call my room and they said no such a name stay in the hotel. This is ridiculous. The second time a driver ask the receptionist to call me and they did not call me and the driver had to wait for 3 hours at the lobby because he thought I was not ready. Can you believe that...3 hours? A really bad example on how the receptionist neglected their job and not even called my room. Can a management explain what is going on here?

Staff are excellent seevixyis impeccable receptionist very friendly

Staff are excellent seevixyis impeccable receptionist very friendly

the towels were quite old, shower area does not drain so well. other than that it's good.

the towels were quite old, shower area does not drain so well. other than that it's good.

As usual no issues & room is fine. Staff is pleasant & okay.

As usual no issues & room is fine. Staff is pleasant & okay.

nice hotel close to restuerants bars and shopping mall taxi's take you every where are cheeap

nice hotel close to restuerants bars and shopping mall taxi's take you every where are cheeap

Nice hotel in very good location. Food places around the corner, Mall in walking distance. Beer available at hotel but very expensive. Supermarket with beer within 5 min. Very nice hotel staff. Basic room has no fridge.

Nice hotel in very good location. Food places around the corner, Mall in walking distance. Beer available at hotel but very expensive. Supermarket with beer within 5 min. Very nice hotel staff. Basic room has no fridge.

Great hotel, friendly staff, but with some problems, the shower head leaks and the AC remote button is broken

It's a good hotel, very comfortable and the service is great. The only thing that can be improved is the maintenance of the hotel. The shower leaks and the button of the AC controller is broken

It's a good hotel, very comfortable and the service is great. The only thing that can be improved is the maintenance of the hotel. The shower leaks and the button of the AC controller is broken

Staff were helpful & quick to switch rooms for me after the airconditioning in my first room was found to be spoilt. The rooms were small, but decently clean. Hotel is located near Tunjungan Plaza. However my electric kettle was faulty. The shampoo & soap provided also smelled like dish soap, so i was glad i brought some on my own.

Staff were helpful & quick to switch rooms for me after the airconditioning in my first room was found to be spoilt. The rooms were small, but decently clean. Hotel is located near Tunjungan Plaza. However my electric kettle was faulty. The shampoo & soap provided also smelled like dish soap, so i was glad i brought some on my own.

Need fitness facilities(gym), need mini bar in the room.

Need fitness facilities(gym), need mini bar in the room.

The location is very close to a huge mall, easy to fins cafe house, restaunrants, and shopping.

The location is very close to a huge mall, easy to fins cafe house, restaunrants, and shopping.

It was overall good and nice but have some wifi network and speed issue only. Less food variety option for vegetarian. But still worth to stay because of it descent look...!

It was overall good and nice but have some wifi network and speed issue only. Less food variety option for vegetarian. But still worth to stay because of it descent look...!

Hotel staff is very hospitable room is clean and quite easy to commute location is good restaurant is also admirable food ok staff are friendly

Hotel staff is very hospitable room is clean and quite easy to commute location is good restaurant is also admirable food ok staff are friendly

Nice location staff very helpful room clean and safe Housekeeping response very efficient

Nice location staff very helpful room clean and safe Housekeeping response very efficient

Room lighting is rather dark.

Room lighting is rather dark.

The breakfast is very good with many varieties to offer. Both, continental and local food breakfast are available. The room service and housekeeping service are excellent. Kudos to Rezky (works at the restaurant) who was always busy during breakfast time to keep the dining area clean and always offer us for coffee with his smile. Kudos also for April (housekeeping service) who was always kind and with big smiles keeping our room tidy and clean during our stay Sep 23 - Oct 1 in room 903.

The breakfast is very good with many varieties to offer. Both, continental and local food breakfast are available. The room service and housekeeping service are excellent. Kudos to Rezky (works at the restaurant) who was always busy during breakfast time to keep the dining area clean and always offer us for coffee with his smile. Kudos also for April (housekeeping service) who was always kind and with big smiles keeping our room tidy and clean during our stay Sep 23 - Oct 1 in room 903.