Apartment was big and comfortable. Nice shower too. Wifi in room was good. Pool was one of the best indoor hotel pools as long and had jacuzzi jets. We had a late checkout and we’re only charged £4/hour which was very reasonable. Only downside was the buffet breakfast could have been warmer on some days

Apartment was big and comfortable. Nice shower too. Wifi in room was good. Pool was one of the best indoor hotel pools as long and had jacuzzi jets. We had a late checkout and we’re only charged £4/hour which was very reasonable. Only downside was the buffet breakfast could have been warmer on some days

We stayed at end of october and in the room they didnt have central heating! We went to the swimming pool and after this we didnt have where to dry our clothes. And in the swimming pool we found full of hair from woman in the water((( By the way hotel has good territory and normal food. Its ok for one night-two nights.

We stayed at end of october and in the room they didnt have central heating! We went to the swimming pool and after this we didnt have where to dry our clothes. And in the swimming pool we found full of hair from woman in the water((( By the way hotel has good territory and normal food. Its ok for one night-two nights.

TRES BEL ETABLISSEMENT

TRES BEL ETABLISSEMENT

the staff was excellent and well organized, and we did't get the room that we paid for, and it wasn't the problem. but the room that we got, wasn't clean enough..

the staff was excellent and well organized, and we did't get the room that we paid for, and it wasn't the problem. but the room that we got, wasn't clean enough..

Great resort, with even better amenities, friendly stuff, and unruly guests. The resort consists of several pavilions, that are not phisicly attached to each other. Not all of the pavilions are updated However, even as they are are OK. All of the buildings are heated in winter to unbelivable level! The breakfast has generous offer and variety of food, meat, eggs, ceral, fruit and vegetables.... The SPA has a nice pool - always heated for best comfort with a pool guard (that tolerates gust children jumping in the pool, besides the plethora of signs that explicitly prohibit that). Also, there ia an turkish steam bath, a sauna, an aroma therapy room, plenty of showers, towels, beds, on site excellent maseuses with solid offer and variety of services. The oweral higiene of the comple is on satisfactory level. One critic - the pathways and the drayways are not always clean of snow and ice - so it can be a challenge going for breakfast, or taking a trip to the SPA. Otherwise, a great resort, reasonably priced, with awesome amenities!

Great resort, with even better amenities, friendly stuff, and unruly guests. The resort consists of several pavilions, that are not phisicly attached to each other. Not all of the pavilions are updated However, even as they are are OK. All of the buildings are heated in winter to unbelivable level! The breakfast has generous offer and variety of food, meat, eggs, ceral, fruit and vegetables.... The SPA has a nice pool - always heated for best comfort with a pool guard (that tolerates gust children jumping in the pool, besides the plethora of signs that explicitly prohibit that). Also, there ia an turkish steam bath, a sauna, an aroma therapy room, plenty of showers, towels, beds, on site excellent maseuses with solid offer and variety of services. The oweral higiene of the comple is on satisfactory level. One critic - the pathways and the drayways are not always clean of snow and ice - so it can be a challenge going for breakfast, or taking a trip to the SPA. Otherwise, a great resort, reasonably priced, with awesome amenities!

The Hotel is in a good location if you like to be away from the hustle and bustle.The Transfer service is good. The Spa facilities are good but the room smelled of sewage everyday. WiFi was only available in the lobby. There was no cutlery in the draws, no saucepans nor plates in the cupboards even though we had hotplates and a fridge. No Mini Bar and the Television was only working the last three days from a seven night stay. Breakfast Buffet is good.

The Hotel is in a good location if you like to be away from the hustle and bustle.The Transfer service is good. The Spa facilities are good but the room smelled of sewage everyday. WiFi was only available in the lobby. There was no cutlery in the draws, no saucepans nor plates in the cupboards even though we had hotplates and a fridge. No Mini Bar and the Television was only working the last three days from a seven night stay. Breakfast Buffet is good.

Very good food and excellent service

Very good food and excellent service

First I would like to say that the Hotel personal and service were great! Very polite, forthcoming and helpful! I would consider staying in this hotel only because of the great service. Unfortunately the photos look much much better than the reality. We were a group of 5 and rented an apartment with living room/ Kitchenette, 2 bedrooms and 2 bathrooms. The apartment was supposedly renovated. When we got there the whole room smelled like smoke and cigarettes. Other than that the room was clean and was cleaned every morning during our stay. As we could not change rooms due to the fact that the Hotel was fully booked we had to stay in the room. The bed in the bedroom was very uncomfortable and was probably at least 20 years old. I could feel the spring in the mattress in my ribs and back. The couch in the living room was almost as hard as the floor. The bathrooms were tiny and very impractical. There is no wardrobe in the hallway even though it's a Ski Hotel and it can be expected that guests would need to hang their ski clothes. The Spa is actually quite nice, however very small and if the Hotel is full there are far too many people and children there. It is very loud so we stoped using it as there was no possibility to relax. The massage is recommendable! The saunas didn't work properly as well. The breakfast was nice and the restaurant is also cozy. If you go for dinner I would recommend a la card. Overall I don't think I would chose this Hotel again.

First I would like to say that the Hotel personal and service were great! Very polite, forthcoming and helpful! I would consider staying in this hotel only because of the great service. Unfortunately the photos look much much better than the reality. We were a group of 5 and rented an apartment with living room/ Kitchenette, 2 bedrooms and 2 bathrooms. The apartment was supposedly renovated. When we got there the whole room smelled like smoke and cigarettes. Other than that the room was clean and was cleaned every morning during our stay. As we could not change rooms due to the fact that the Hotel was fully booked we had to stay in the room. The bed in the bedroom was very uncomfortable and was probably at least 20 years old. I could feel the spring in the mattress in my ribs and back. The couch in the living room was almost as hard as the floor. The bathrooms were tiny and very impractical. There is no wardrobe in the hallway even though it's a Ski Hotel and it can be expected that guests would need to hang their ski clothes. The Spa is actually quite nice, however very small and if the Hotel is full there are far too many people and children there. It is very loud so we stoped using it as there was no possibility to relax. The massage is recommendable! The saunas didn't work properly as well. The breakfast was nice and the restaurant is also cozy. If you go for dinner I would recommend a la card. Overall I don't think I would chose this Hotel again.

1))The sauna is fine and stayed in nice condition.But as a ski resort, Entertainment facility seems to not enough.During winter time, indoor entertainment facility are only table games and kids play room.For adults there are not having enough indoor entertainment. 2))Spa and sauna is from 9:00am to 9:00pm.which means after 9pm you don't have much things to do and the bar is super small.The seats are in the lobby.so after 9:00pm the hotel lobby will full of people 3))My swimsuit made the hotel towel dirty(dyed a little on the robe)and the hotel manager was going to charge me for.Because he told me that rube is unwashable and destroyed. After 5 mins i cleaned the robe by myself with soap.I don't believe why this could be a charge to a guest.We all know that how the hotel clean their towels (with super strong chemical agent) and don't even talk about when you are doing a hotel business,depreciation rate of supplys in the hotel should all be include in your room rate. I felt uncomfortable a 3-4 star hotel charge their guest because of this.especially it could be washed be soap easily in 5 mins.I have doubt the hotel manager is lack of experience or just want to over charge their guest. 4)))The restaurant was lack of organization.Water didn't guide to your table instead you pick whichever you want and it caused me huge inconvenient. Because after i put my belongings and food on the table.After 3-5 mins when i came back to my seat, my table was tooken by other guests.

1))The sauna is fine and stayed in nice condition.But as a ski resort, Entertainment facility seems to not enough.During winter time, indoor entertainment facility are only table games and kids play room.For adults there are not having enough indoor entertainment. 2))Spa and sauna is from 9:00am to 9:00pm.which means after 9pm you don't have much things to do and the bar is super small.The seats are in the lobby.so after 9:00pm the hotel lobby will full of people 3))My swimsuit made the hotel towel dirty(dyed a little on the robe)and the hotel manager was going to charge me for.Because he told me that rube is unwashable and destroyed. After 5 mins i cleaned the robe by myself with soap.I don't believe why this could be a charge to a guest.We all know that how the hotel clean their towels (with super strong chemical agent) and don't even talk about when you are doing a hotel business,depreciation rate of supplys in the hotel should all be include in your room rate. I felt uncomfortable a 3-4 star hotel charge their guest because of this.especially it could be washed be soap easily in 5 mins.I have doubt the hotel manager is lack of experience or just want to over charge their guest. 4)))The restaurant was lack of organization.Water didn't guide to your table instead you pick whichever you want and it caused me huge inconvenient. Because after i put my belongings and food on the table.After 3-5 mins when i came back to my seat, my table was tooken by other guests.

Good hotel but bad service, impossible to reach reception from room phone and even calling from outside hotel. There were no head towels, when we asked they sent.

Good hotel but bad service, impossible to reach reception from room phone and even calling from outside hotel. There were no head towels, when we asked they sent.

Hotel is quite new. Hotel building rooms are nicely decorated and large enough, with big windows. So the view of the forest, mountains are great. warm pool, sauna and steam room in the spa area are nice. The hotel is decorated well compare to many hotels that i have seen in Bansko. It is obvious that a professional team has worked for the interior design. There are 3,5 main complaints i have; 1. Free wifi all around the hotel is provided with many access points, however they log the user out every few minutes, which makes it very annoying. Even in the room, I had to connect to a different access point every 4-5 mins. 2. Compare to the number of the rooms, the dining are is too small. This is the first time that i had to wait for a table in this kind of resort/spa type hotel. The open-buffet is also very small (2x5m). Although dishes were tasty, the selection was very very limited. Names of the dishes were missing most of the time. 3. (and last this deserves a bullet of its own!) They ask you to pay for water during dinner! (but not during breakfast!) 3,5. The staff is very helpful. However they are not yet 100% ready/trained. (perhaps it is because of the season) In general, i recommend this hotel for 2 to 4 day stays for family. I hope this helps.

Hotel is quite new. Hotel building rooms are nicely decorated and large enough, with big windows. So the view of the forest, mountains are great. warm pool, sauna and steam room in the spa area are nice. The hotel is decorated well compare to many hotels that i have seen in Bansko. It is obvious that a professional team has worked for the interior design. There are 3,5 main complaints i have; 1. Free wifi all around the hotel is provided with many access points, however they log the user out every few minutes, which makes it very annoying. Even in the room, I had to connect to a different access point every 4-5 mins. 2. Compare to the number of the rooms, the dining are is too small. This is the first time that i had to wait for a table in this kind of resort/spa type hotel. The open-buffet is also very small (2x5m). Although dishes were tasty, the selection was very very limited. Names of the dishes were missing most of the time. 3. (and last this deserves a bullet of its own!) They ask you to pay for water during dinner! (but not during breakfast!) 3,5. The staff is very helpful. However they are not yet 100% ready/trained. (perhaps it is because of the season) In general, i recommend this hotel for 2 to 4 day stays for family. I hope this helps.