Our stay was in general excellent.. but they were two annoying things. 1. When we arrived, after an exhausting trip, we had to move to another (5 star hotel, no problem there) because our room was occupied. 2. After a few days we discovered that any time we turned on the hot water, it came out yellow for a few seconds. We reported it, but it wasn't fixed by the time we've left

This hotel takes over booking at the peak season and you may be relocated to the other hotel when they have no available room. The hotels they relocate people isn't same level of quality and the room is awful. I saw nearly 10 teams have been relocated to the worse residence apartment instead of the 5 starred hotel room, all very upset and disappointed. However the staffs are very kind and supportive and tried to help everyone as much as they can. The rearvation team screwed thing up and ruin their guest's holidays!

On arrival my friend and I were told there was a mix up with our rooms and we were put in the Minos Mare Hotel for one night. The next day we were moved in to the Minos Mare Royal and again not given the rooms we had booked. The hotel did say they could check the next day the availability of the pool view rooms. But we were didn't want to keep moving so we stayed were we were. The only thing we were not given a proper explanation as to why we didn't get the rooms we had booked. The staff were great in dealing with our situation. Highly professional! A ladder or two around the pool would be useful as I had to help an elderly couple on a few occasions get in and out via the Jacuzzi end. It was difficult to see the location of the "seat" in the Jacuzzi and the steps in the actual pool. There were a few other small issues, which I've already given feedback on. I would certainly stay at this hotel again. It was lovely and peaceful. I had a relaxing time

We 5 people stayed at the hotel. Used two rooms. Hotel was located in ideal place with all the required facilities. People are friendly and the staffs were very helpful