Room need upgrade and freshening

Room need upgrade and freshening

Check in and out was easy enough. However, the sheets were dirty, as was the bathroom and the door to the bathroom wouldn't close. It would jam on the floor about 4 inches away from the frame.

Check in and out was easy enough. However, the sheets were dirty, as was the bathroom and the door to the bathroom wouldn't close. It would jam on the floor about 4 inches away from the frame.

Maintenance lets this place down. Leaking tap in the bath Door handle falls off Cleanliness wasn't great. Huge hair ball in the bin on arrival Very dusty carpet around the beds

Maintenance lets this place down. Leaking tap in the bath Door handle falls off Cleanliness wasn't great. Huge hair ball in the bin on arrival Very dusty carpet around the beds

The property was clean and the staff helpful and had everything you would expect from this type of accomodation. we had a problem finding the venue as it was not clear to me that there was a north and south location and we went to the wrong one initially! I think this should be mentioned more clearly in the website and booking pages. there are service roads that connect the two locations but until you know this its quite confusing.

When we arrived at the hotel, the lady on Reception could not have been more helpful and welcoming. I cannot fault the service we received on arrival! The room catered to our needs perfectly, as the beds were comfy and there were a couple of options directly opposite for getting food for the evening. The main drawbacks, however, came in the cleanliness and general upkeep of our room. One of the taps on the bath had been leaking slightly, for what looks like a while, resulting in grime around the top of the bath. Whilst there, we encountered an issue with the toilet flush remaining stuck after we used it, meaning it then ran constantly. We were able to stop this ourselves and saw no need to make a fuss at the time. The door handle then came off in my hand from the inside of the room when I closed the door once. I was able to put it back and use it, but had to be very careful as it came off again very easily. These weren't issues that totally ruined our stay but did take the shine off of our experience, and did not warrant the £80-odd cost that was being charged that night. I was going to mention these issues when we left the next morning but the Reception desk was closed, so hopefully this will go a little way to raise these now so they can be fixed.

The property was clean and the staff helpful and had everything you would expect from this type of accomodation. we had a problem finding the venue as it was not clear to me that there was a north and south location and we went to the wrong one initially! I think this should be mentioned more clearly in the website and booking pages. there are service roads that connect the two locations but until you know this its quite confusing.

When we arrived at the hotel, the lady on Reception could not have been more helpful and welcoming. I cannot fault the service we received on arrival! The room catered to our needs perfectly, as the beds were comfy and there were a couple of options directly opposite for getting food for the evening. The main drawbacks, however, came in the cleanliness and general upkeep of our room. One of the taps on the bath had been leaking slightly, for what looks like a while, resulting in grime around the top of the bath. Whilst there, we encountered an issue with the toilet flush remaining stuck after we used it, meaning it then ran constantly. We were able to stop this ourselves and saw no need to make a fuss at the time. The door handle then came off in my hand from the inside of the room when I closed the door once. I was able to put it back and use it, but had to be very careful as it came off again very easily. These weren't issues that totally ruined our stay but did take the shine off of our experience, and did not warrant the £80-odd cost that was being charged that night. I was going to mention these issues when we left the next morning but the Reception desk was closed, so hopefully this will go a little way to raise these now so they can be fixed.

Good stuff first. The lady on reception was amazing and so helpful and polite. Nothing was too much for her. Had tea and coffee making facilities. Bad stuff. Windows filthy dirty you couldn't see out. Holes in curtains. Bugs in bed. Bathroom filthy. Bed left us aching all over next day. Serious investment needed in hotel. No one to raise with in the morning as no one on reception. Appreciate these are supposed to be cheap no frills but this was worse than expected and not acceptable

Good stuff first. The lady on reception was amazing and so helpful and polite. Nothing was too much for her. Had tea and coffee making facilities. Bad stuff. Windows filthy dirty you couldn't see out. Holes in curtains. Bugs in bed. Bathroom filthy. Bed left us aching all over next day. Serious investment needed in hotel. No one to raise with in the morning as no one on reception. Appreciate these are supposed to be cheap no frills but this was worse than expected and not acceptable

Older hotel and rundown but clean and comfortable. 24hour front desk friendly staff

Older hotel and rundown but clean and comfortable. 24hour front desk friendly staff

Extremely tired rooms with damaged furniture. Dust and litter under beds and dirty, uncleaned windows. Rooms not made up unless you put a card on the door. But you're not told about the card and it's hidden in the wardrobe behind the do not disturb card.

Extremely tired rooms with damaged furniture. Dust and litter under beds and dirty, uncleaned windows. Rooms not made up unless you put a card on the door. But you're not told about the card and it's hidden in the wardrobe behind the do not disturb card.

Hotel us tired, bathroom door doesnt shut, not all lights worked in room. Hair still around sink in bathroom and bottle top on floor but friendly staff, my children loved the rabbits outside and quiet

Hotel us tired, bathroom door doesnt shut, not all lights worked in room. Hair still around sink in bathroom and bottle top on floor but friendly staff, my children loved the rabbits outside and quiet

All good arrived late so didn’t spend much time in room Bed comfortable

All good arrived late so didn’t spend much time in room Bed comfortable

Loved the are and nearby pub.

Loved the are and nearby pub.

Good value for the price we paid. Furniture is outdated and some visible stains on furniture, however room was clean and we had all the basics we needed, including clean towels and sheets. Staff were very friendly and helpful. Would be nice if they could offer breakfast, but convenient Costa across the road.

Good value for the price we paid. Furniture is outdated and some visible stains on furniture, however room was clean and we had all the basics we needed, including clean towels and sheets. Staff were very friendly and helpful. Would be nice if they could offer breakfast, but convenient Costa across the road.

Good stay. Room clean and comfortable. Only let down is the service station had very limited food options: only McDonald's or WHSmith.

Bed was a bit small otherwise more than acceptable and would stop there again if needed.

Good stay. Room clean and comfortable. Only let down is the service station had very limited food options: only McDonald's or WHSmith.

Bed was a bit small otherwise more than acceptable and would stop there again if needed.

Very tired hotel in need of an update. Bed was comfy so slept like a baby but that may be because it had been a long drive to get there?!

Very tired hotel in need of an update. Bed was comfy so slept like a baby but that may be because it had been a long drive to get there?!

Helpful staff. Good nights sleep. Good value for money.

Helpful staff. Good nights sleep. Good value for money.