We were traveling with 2 other families. One family had to cancel last minute because her cancer came back and she ended up in the hospital doing emergency radiation. The hotel was so unaccomodating and refused to refund them. All they offered was “Their policy”. I would never stay there or recommend it. Not to mention there’s no pool and the beach was full of kids. There was some sort of summer camp going on.

Customer service was terrible. Didn’t clean our room. Paid for the most expensive suite and AC was broken. Hardly any accommodation was offered other than a fan in the room. The manager promised to call us to rectify the situation and never called, also ignored our call when I tried to reach him. Zero amenities. Claims their beach is private but it is definitely open to the public. Our private jacuzzi had green/yellow algae stains so it definitely was never cleaned or treated. Overall awful experience for how much we spent. Limited staff. Had to ask for service at the beach and remind them to bring us our complimentary waters. Honestly nothing good to say, so disappointed.

tranquil beautiful relaxing right on the beach

We came to the hotel and the deluxe room are simply cheapest motel for $50 then we upgrade $1100 a night to the suite. Suites Recondition was not working in every room. There are moving us from one room to another, but still AC is not working. The manager is not in his place instead of helping and resolve the problem. He was clawless. Be careful outside on the steps to the beach because it’s slippery and people falling down.

Very good for families…

Hi All, This is my first time sharing my reviews and it's for a good reason. I don't care to spend on excellent service and you always get what you pay for. I paid $1,800 a night for 6 nights and my AC broke on the 5th night. I reported it first thing In the morning. I was told around noon that it was fixed and it was still not cooling. Around 2pm I was told the technician was coming back and it was fixed again and still not cooling. It was finally 10pm and they brought me a fan. To be honest I don't feel they even tried to correct the situation if I was staying for more night what would they have done ? They offered a free beer which is not worth $1800 dollars for the night. I would reconsider this property !

Miserable hotel. Far to be considered a high class hotel.

Was nice and clean. The staff was very helpful and polite. The view was exceptional.