Beautiful location totally worth it for a relax vacations, and for working as well. I will go back

Beautiful location totally worth it for a relax vacations, and for working as well. I will go back

The view is beautiful from the room directly on the lake The place is beautiful and the breakfast is good there is not enough parking, and I parked in a different place for high amounts

The view is beautiful from the room directly on the lake The place is beautiful and the breakfast is good there is not enough parking, and I parked in a different place for high amounts

Superb location!!! Right on the lake. Waking up every morning to a stunning view of the lake below and the high hills and mountains above.

Superb location!!! Right on the lake. Waking up every morning to a stunning view of the lake below and the high hills and mountains above.

First of all, the hotel Is a bit difficult to get to as it requires that you drive down a pedestrian walk way. Then there was s not enough parking so we had to give our car keys at the reception desk. Our room was described as a superior room however there were very few windows that opened so we had the leave a side door wide open to allow fresh air and some coolness into the room. The This presented a security risk and would have allowed tons of water into the room in the event of rain. The balcony could be accessed by a 1 foot step up. The hotel is right next to the train tracks. So sleeping was hot and noisy. We requested a room change but we’re told repeatedly that that was not possible although we observed empty rooms and guests checking out. Fortunately, we were allowed to check out after 1 night even though the website said our 4 night reservation was non-refundable

First of all, the hotel Is a bit difficult to get to as it requires that you drive down a pedestrian walk way. Then there was s not enough parking so we had to give our car keys at the reception desk. Our room was described as a superior room however there were very few windows that opened so we had the leave a side door wide open to allow fresh air and some coolness into the room. The This presented a security risk and would have allowed tons of water into the room in the event of rain. The balcony could be accessed by a 1 foot step up. The hotel is right next to the train tracks. So sleeping was hot and noisy. We requested a room change but we’re told repeatedly that that was not possible although we observed empty rooms and guests checking out. Fortunately, we were allowed to check out after 1 night even though the website said our 4 night reservation was non-refundable

The hotel was absolutely fantastic including friendly and efficient staff Our room was spacious and with beautiful view to the lake The facilities are great also

The hotel was absolutely fantastic including friendly and efficient staff Our room was spacious and with beautiful view to the lake The facilities are great also

Our initial impression was not so good, but overall we did enjoy our stay here. Their advertising is somewhat misleading. We had a deluxe room booked on the ground floor with lake access - what we found out later is 80% of the photos for this room type, are actually for a room of which they have just 1. The rest are in an older building and not nearly so nice. So I suggest confirming with the property exactly what room you will be getting given the price being paid. The new rooms are in the building on your left when facing the property with the railway line behind you. The railway line and the noise from the trains may be bothersome to some although no real issue for us. The outlook onto the lake was excellent (so long as you are in the right room - see above). I would have rated this property as poor value for money - except that on check-in you are given a card that gives free access to many attractions. In 1 day this card saved us ~EUR200. So when you allow for the value of the card, the value for money with this property is actually quite good. I would recommend staying here so long as you confirm you have a room in the new wing of the property and so long as you would intend visiting the attractions that maximizes the value of the card provided.

Our initial impression was not so good, but overall we did enjoy our stay here. Their advertising is somewhat misleading. We had a deluxe room booked on the ground floor with lake access - what we found out later is 80% of the photos for this room type, are actually for a room of which they have just 1. The rest are in an older building and not nearly so nice. So I suggest confirming with the property exactly what room you will be getting given the price being paid. The new rooms are in the building on your left when facing the property with the railway line behind you. The railway line and the noise from the trains may be bothersome to some although no real issue for us. The outlook onto the lake was excellent (so long as you are in the right room - see above). I would have rated this property as poor value for money - except that on check-in you are given a card that gives free access to many attractions. In 1 day this card saved us ~EUR200. So when you allow for the value of the card, the value for money with this property is actually quite good. I would recommend staying here so long as you confirm you have a room in the new wing of the property and so long as you would intend visiting the attractions that maximizes the value of the card provided.

great setting, nice staff once you get to know them and high quality food. rooms just right for a few days stay. [a few security issues] and walkable to city etc.

great setting, nice staff once you get to know them and high quality food. rooms just right for a few days stay. [a few security issues] and walkable to city etc.

I usually don't write any reviews, and in fact, I am a frequent user of hotels.com; but this stayed definitely deserve it. My husband and I were traveling to different states of Austria but this place stold our hearts. When we arrived, we were welcome by the owner since she was under staffed that day, and she welcome us with a free dinner which they say was included. Little details as name tags in the dinner table with our names, and tips for our stayed make a great different. They also gave us free tickets to go to Kaprun that is one of the must see places in Zell am See. They saved us money. When we arrived to the room, the magic increased, the view was marvelous. We just never used the blackout curtains, since this view was perfect for getting sleep and waking up. We definitely had our best time in Austria here, we had plans to go to a day trip to Salzburg city and we canceled it; the hotel and kindness of it, made this magic place even better. In summary, great view, nice room, good location, and kind service.

I usually don't write any reviews, and in fact, I am a frequent user of hotels.com; but this stayed definitely deserve it. My husband and I were traveling to different states of Austria but this place stold our hearts. When we arrived, we were welcome by the owner since she was under staffed that day, and she welcome us with a free dinner which they say was included. Little details as name tags in the dinner table with our names, and tips for our stayed make a great different. They also gave us free tickets to go to Kaprun that is one of the must see places in Zell am See. They saved us money. When we arrived to the room, the magic increased, the view was marvelous. We just never used the blackout curtains, since this view was perfect for getting sleep and waking up. We definitely had our best time in Austria here, we had plans to go to a day trip to Salzburg city and we canceled it; the hotel and kindness of it, made this magic place even better. In summary, great view, nice room, good location, and kind service.

Excellent location, one of the best we have been to Could hear every slight noise from room next to you, but not from above or below you., must be very thin walls

Excellent location, one of the best we have been to Could hear every slight noise from room next to you, but not from above or below you., must be very thin walls

The photo is misleading. There is a small nice lawn area with a good view directly of the lake, but the location is terrible. What the photo does not show are the train tracks and mai road directly behind the hotel. There is a narrow bike path where the entrance is located. It is extremely difficult to park due to the narrow and limited spaces as well as the the constant flow of bikers. We booked our room over 10 months ago based on the photo. We pictured a lovely quiet location. The room we were given was terrible. It was dark with no ventilation. We complained to the front desk and were told we had one of the best rooms and they were fully booked. After much discussion, they suddenly had a suite available which was better. It was very hot while we there and we had to open all the windows. The trains went by every 15 minutes and it was extremely loud. The whiole room shook. We were told the trains did not run at night, but that was not true. We had a reservation for four nights. After two nights of no sleep, we demanded that they let us out of the reservation. The manager was extremely rude. We finally convinced her to give us a full refund. We moved down the street to the Salzbugerhof Hotel which was absolutely fabulous.

The photo is misleading. There is a small nice lawn area with a good view directly of the lake, but the location is terrible. What the photo does not show are the train tracks and mai road directly behind the hotel. There is a narrow bike path where the entrance is located. It is extremely difficult to park due to the narrow and limited spaces as well as the the constant flow of bikers. We booked our room over 10 months ago based on the photo. We pictured a lovely quiet location. The room we were given was terrible. It was dark with no ventilation. We complained to the front desk and were told we had one of the best rooms and they were fully booked. After much discussion, they suddenly had a suite available which was better. It was very hot while we there and we had to open all the windows. The trains went by every 15 minutes and it was extremely loud. The whiole room shook. We were told the trains did not run at night, but that was not true. We had a reservation for four nights. After two nights of no sleep, we demanded that they let us out of the reservation. The manager was extremely rude. We finally convinced her to give us a full refund. We moved down the street to the Salzbugerhof Hotel which was absolutely fabulous.

The hotel is perfect and the staff are great, welcoming and lovely. The only thing we didn’t like is that the rooms don’t have soundproof and the people next to us were very noisy. The balcony terrace outside are seems like they’re inside each other, not perfect for privacy. Otherwise everything was great

The hotel is perfect and the staff are great, welcoming and lovely. The only thing we didn’t like is that the rooms don’t have soundproof and the people next to us were very noisy. The balcony terrace outside are seems like they’re inside each other, not perfect for privacy. Otherwise everything was great

I wish the rooms came with air conditioning for the warm summer days. The only way to ventilate the room was to leave the door open at night.

I wish the rooms came with air conditioning for the warm summer days. The only way to ventilate the room was to leave the door open at night.

What i liked : The view of the lake from the room made the stay worthwhile.The reception staff was extremely polite and helpful. What i didn't like: The property did not know that three adults would be checking in, so i am assuming that expedia does not know how do its job. Therefore the room was tight for the three of us. The wait staff at the restaurant, clearly don't care for people of colour. That did upset us.

nice please but difficulty to reach the hotel as a first time , small size of parking ,, overall nice please and wonderful view

nice please but difficulty to reach the hotel as a first time , small size of parking ,, overall nice please and wonderful view

The room was extremely junk and receptionist disrespectful and uncooperative

The room was extremely junk and receptionist disrespectful and uncooperative

The service was realy poor the recepition working only at morning and few hours at night the train is closed to the hotel and it is very noisy, there is no wifi no air condiation and the resturant also not that good

The service was realy poor the recepition working only at morning and few hours at night the train is closed to the hotel and it is very noisy, there is no wifi no air condiation and the resturant also not that good

We were very disappointed by the poor, incompetent service at the hotel, starting with the Reception (rude and incompetent), and the cleaning staff who understood neither German nor English. And they were not even able to clean the room properly. We were present in the room during 2 cleaning services and glasses/mugs were just swiped with the unused towels from the bedroom, we had to ask for soap refill for both the shower and the sink (the level was so low no soap would come out even when pressing hard), the bottle of body lotion was already open on arrival, the staff was coming in to check the mini bar stock with very little curtesy and one occasion charged us for drinks despite us telling them nothing had been consumed. The light bulbs in the room were not functioning well on arrival, and the reception staff “got them to work” after hitting them several times. That only worked for a couple of hours. No follow up was made during our 1-week stay and we were not bothered to ask anymore. The service staff in the restaurant did not know how to deliver services of a 4-star hotel, touching cutlery with bare hands, not cleaning table cloths, not replacing heavily broken/chipped glasses or mugs,staff picking food bare hands from the breakfast bar during service. The breakfast was good, but the quality of the individual "fresh" products was sub-standard. The best and only thing about this hotel is the location :the view from the rooms are stunning.