Shocking. No staff No hot water Room was dirty

Shocking. No staff No hot water Room was dirty

Boutique hotels offer style, but at the cost of amenities. First the good points: Cas Ferrer Nou Hotelet is in an excellent location, barely 100m from the main square of old Alcudia, which has plenty of restaurants and bars. It's a short walk from the bus stop and city walls. Despite this it's very quiet. The room was very stylish, with a comfy bed and plenty of room. The staff were very friendly and helpful. Now the not so good: There is no 24hr staffing. We arrived at 11pm and the keys were left for us to find our own way to our room. There is also no lift, and 5 of the 6 rooms are upstairs, so you have to carry your bags yourself. The room description clearly says "jetted bathtub", which my wife was looking forward to, but it was an ordinary bath. Breakfast is cold cuts of meat, cheese, pastries, cereal and fruit. All very tasty, but if you want a coffee the nice lady will make it for you, one slow cup at a time. If you want orange juice the nice lady will make it fresh for you, one glass at a time. If you want eggs you can have the fried or scrambled, by the nice lady, once again slowly. If there are a few people then you can be waiting for a while, so budget your time accordingly. There is no bar in the hotel, and the mini-bar wasn't restocked after we used it on the first night. There is also no ice available. So if you want a drink you'll need to drink out, and they close around 11pm. It's almost a great hotel, but doesn't offer enough for the money charged.

Boutique hotels offer style, but at the cost of amenities. First the good points: Cas Ferrer Nou Hotelet is in an excellent location, barely 100m from the main square of old Alcudia, which has plenty of restaurants and bars. It's a short walk from the bus stop and city walls. Despite this it's very quiet. The room was very stylish, with a comfy bed and plenty of room. The staff were very friendly and helpful. Now the not so good: There is no 24hr staffing. We arrived at 11pm and the keys were left for us to find our own way to our room. There is also no lift, and 5 of the 6 rooms are upstairs, so you have to carry your bags yourself. The room description clearly says "jetted bathtub", which my wife was looking forward to, but it was an ordinary bath. Breakfast is cold cuts of meat, cheese, pastries, cereal and fruit. All very tasty, but if you want a coffee the nice lady will make it for you, one slow cup at a time. If you want orange juice the nice lady will make it fresh for you, one glass at a time. If you want eggs you can have the fried or scrambled, by the nice lady, once again slowly. If there are a few people then you can be waiting for a while, so budget your time accordingly. There is no bar in the hotel, and the mini-bar wasn't restocked after we used it on the first night. There is also no ice available. So if you want a drink you'll need to drink out, and they close around 11pm. It's almost a great hotel, but doesn't offer enough for the money charged.

The towels were washed too much and grey color, and there is no windows in rooms downstairs

The towels were washed too much and grey color, and there is no windows in rooms downstairs

Loved everything about Cas Ferrer. I stayed with extended family, and we occupied 3 of the 6 rooms. All we're really, really nice. Very spacious. Safo is the best, as long as you can handle two flights of stairs. It has its own huge private terrace with an outdoor shower, bed, umbrella, etc. But the other rooms are also just great. Breakfast is spectacular. Fresh every day, with a large assortment of fruit, pastries, cereal, bread, cheese, and even squeezed-to-order orange juice. And the staff is phenomenal. Maria and Carla, in particular, took such good care of all of us. We will 100% stay here again next time we're on the island, without hesitation. Can't recommend this highly enough.

Loved everything about Cas Ferrer. I stayed with extended family, and we occupied 3 of the 6 rooms. All we're really, really nice. Very spacious. Safo is the best, as long as you can handle two flights of stairs. It has its own huge private terrace with an outdoor shower, bed, umbrella, etc. But the other rooms are also just great. Breakfast is spectacular. Fresh every day, with a large assortment of fruit, pastries, cereal, bread, cheese, and even squeezed-to-order orange juice. And the staff is phenomenal. Maria and Carla, in particular, took such good care of all of us. We will 100% stay here again next time we're on the island, without hesitation. Can't recommend this highly enough.

A fabulous little boutique hotel in the centre of Alcudia Old Town!! I stayed in the Boticelli room & it was beautiful! Breakfast was great, a variety of meats, cheese, bread, fruit, eggs & fresh squeezed oj!! Lots of great restaurants right outside the door! And the bus stop which takes you to Palma or to the beaches is a short walk away! I highly recommend this hotel!!

A fabulous little boutique hotel in the centre of Alcudia Old Town!! I stayed in the Boticelli room & it was beautiful! Breakfast was great, a variety of meats, cheese, bread, fruit, eggs & fresh squeezed oj!! Lots of great restaurants right outside the door! And the bus stop which takes you to Palma or to the beaches is a short walk away! I highly recommend this hotel!!

Nice small botigue hotel in the centre of old Alcudia.Lovely,romantic room.High guality breakfast buffee.Free coffee machine in main area.Exellent,5*hotel!

Nice small botigue hotel in the centre of old Alcudia.Lovely,romantic room.High guality breakfast buffee.Free coffee machine in main area.Exellent,5*hotel!

Have stayed here four or five times. Staff always friendly and welcoming, rooms clean and bright. Excellent breakfast with fresh squeezed orange juice and great coffee.

Have stayed here four or five times. Staff always friendly and welcoming, rooms clean and bright. Excellent breakfast with fresh squeezed orange juice and great coffee.

We had an extremely enjoyable stay. The hotel is full of character , staff very friendly. A truly pleasurable experience staying in old Alcudia

We had an extremely enjoyable stay. The hotel is full of character , staff very friendly. A truly pleasurable experience staying in old Alcudia

Nice hotel with good quiet location, however some staff were a bit rude which affected our stay. The ground floor is also not a great room.

Nice hotel with good quiet location, however some staff were a bit rude which affected our stay. The ground floor is also not a great room.

This is a true gem of a hotel in the beautiful, charming old town of Alcudia. Although the hotel is situated a stone's throw from the centre of the old town with all its restaurants, the location is quiet and peaceful. The breakfasts are truly great, offering a wide selection of local produce, cheeses, hams, pastries and fresh fruit. The bedrooms are spacious with really good ensuite facilities and there is a lovely terrace to relax on. Maria the hotel manager couldn't be more helpful and made us feel very welcome.

This is a true gem of a hotel in the beautiful, charming old town of Alcudia. Although the hotel is situated a stone's throw from the centre of the old town with all its restaurants, the location is quiet and peaceful. The breakfasts are truly great, offering a wide selection of local produce, cheeses, hams, pastries and fresh fruit. The bedrooms are spacious with really good ensuite facilities and there is a lovely terrace to relax on. Maria the hotel manager couldn't be more helpful and made us feel very welcome.

Hotel was excellent once we got in. There is not always someone on site and you have to call a number, but American cell phones don't always work there. We found a restaurant with Wifi and emailed someone in the States who called the hotel for us and then they emailed back where to go ( a restaurant owned by the same family near by ) for the keys. It would be best to put the restaurant name on the door along with the other instructions. Hotel owner apologized and gave us a bottle of wine. Rest of the stay was great.

Hotel was excellent once we got in. There is not always someone on site and you have to call a number, but American cell phones don't always work there. We found a restaurant with Wifi and emailed someone in the States who called the hotel for us and then they emailed back where to go ( a restaurant owned by the same family near by ) for the keys. It would be best to put the restaurant name on the door along with the other instructions. Hotel owner apologized and gave us a bottle of wine. Rest of the stay was great.

Nou hotel is the perfect place to be if you like trendy hotels. The location is amazing, the town is perfect. However, you must rent a car if you go there and to have plan to go around as this hotel is not on the beach and there are no nice beaches on walking distance. I am the type of super trendy and picky person and I love boutique hotel. I wasn't too sure about this one but now i can say that totally surpassed my expectations. we stayed t poletia room and it was more than amazing. Maria is the most helpful person and we had amazing time. I strongly recommend this place to everyone. I couldn't stop looking at it and enjoying it. It's for very trendy,classy people that enjoy ary design.

Nou hotel is the perfect place to be if you like trendy hotels. The location is amazing, the town is perfect. However, you must rent a car if you go there and to have plan to go around as this hotel is not on the beach and there are no nice beaches on walking distance. I am the type of super trendy and picky person and I love boutique hotel. I wasn't too sure about this one but now i can say that totally surpassed my expectations. we stayed t poletia room and it was more than amazing. Maria is the most helpful person and we had amazing time. I strongly recommend this place to everyone. I couldn't stop looking at it and enjoying it. It's for very trendy,classy people that enjoy ary design.