Fantastic place! Great option for getaways to relax and get down in tempo!

Fantastic place! Great option for getaways to relax and get down in tempo!

Water and wi fi had gone out for a day. Bacteria in pool which caused closure. Service awful and not consistent with ritz Carlton. No proper amenities and property outdated

Water and wi fi had gone out for a day. Bacteria in pool which caused closure. Service awful and not consistent with ritz Carlton. No proper amenities and property outdated

A very spectacular experience definitely recommended for couples and honeymooners.

A very spectacular experience definitely recommended for couples and honeymooners.

Overall my stay was pleasant. The villa was beautiful. The food at the buffet was good. Staff was generally nice and pleasant. The cons: they need to update the rooms. What I mean is that they need to upgrade the to Smart TV, maybe add USB plugs in the room. The staff seems stressed. They need to smile more when engaging with the guest. the customer service needs some work. At once instant, I called to get a beach towel 3x, on the 4th attempt I ended up going to the lobby and explained what I needed. I had to wait over 20-30 minutes to get a beach towel. the lady who manages luggage and traffic at the entrance seemed a bit frazzled and didn't have a good grip on the situation and was not very efficient with managing the cars and people. It was confusing. I forgot my USB plug at home and needed to charge my AirPods. I asked if I could borrow a USB plug. Their response was we do not have any. For a 5 star hotel, you would expect that they will carry one. I have stayed at other luxury hotels where they are able to anticipate the needs of the guest. I hoped they would have anticipated the needs of guest and be more organized in their response. That being said, the facility is pretty. I loved the villa and the stay was generally pleasant. I probably would not stay at this facility again.

Overall my stay was pleasant. The villa was beautiful. The food at the buffet was good. Staff was generally nice and pleasant. The cons: they need to update the rooms. What I mean is that they need to upgrade the to Smart TV, maybe add USB plugs in the room. The staff seems stressed. They need to smile more when engaging with the guest. the customer service needs some work. At once instant, I called to get a beach towel 3x, on the 4th attempt I ended up going to the lobby and explained what I needed. I had to wait over 20-30 minutes to get a beach towel. the lady who manages luggage and traffic at the entrance seemed a bit frazzled and didn't have a good grip on the situation and was not very efficient with managing the cars and people. It was confusing. I forgot my USB plug at home and needed to charge my AirPods. I asked if I could borrow a USB plug. Their response was we do not have any. For a 5 star hotel, you would expect that they will carry one. I have stayed at other luxury hotels where they are able to anticipate the needs of the guest. I hoped they would have anticipated the needs of guest and be more organized in their response. That being said, the facility is pretty. I loved the villa and the stay was generally pleasant. I probably would not stay at this facility again.

Amazing stay!!! 10 out of 10

Amazing stay!!! 10 out of 10

My room was beautiful but the grounds of the hotel was little run down for the ritzs and the main pool was drained empty for repairs and only had a little pool to use .

My room was beautiful but the grounds of the hotel was little run down for the ritzs and the main pool was drained empty for repairs and only had a little pool to use .

It was a very memorable trip with a surprise anniversary celebration for us. The kids club was also well-equipped, so the whole family was able to enjoy their stay at the hotel. What I would like to see improved is that the transportation within the hotel is limited to buggies, and we waited nearly 30 minutes for the buggy to come when we returned to our room from the pool. It may be unavoidable since it's the off-season. However, there is no doubt that the sea is beautiful and it is a wonderful hotel.

It was a very memorable trip with a surprise anniversary celebration for us. The kids club was also well-equipped, so the whole family was able to enjoy their stay at the hotel. What I would like to see improved is that the transportation within the hotel is limited to buggies, and we waited nearly 30 minutes for the buggy to come when we returned to our room from the pool. It may be unavoidable since it's the off-season. However, there is no doubt that the sea is beautiful and it is a wonderful hotel.

We have to use a cart for going anywhere and it was inconvenient for us all the time

We have to use a cart for going anywhere and it was inconvenient for us all the time

Great customer service

Great customer service

Buggy / golf cart is needed to go around the property and at times the wait can be 10-15 mins.

Service

Buggy / golf cart is needed to go around the property and at times the wait can be 10-15 mins.

Service

Overall, we like the hotel. Is a big hotel where the rooms are distributed across few buildings or blocks and it is not noisy. However, we were allocated to a ground floor unit with no view which is not to my liking. The landscape of the property can be improved. I was shocked to see a snake and a frog outside of my unit. I didn't highlight to the staff as my unit is close to the nature and on the ground floor. So, for people whom are not nature lover, you might not like the ground unit. Lastly, for stayers whom has tour plans, maybe this hotel might not be a suitable ones as it takes a bit of time and the inconvenience of getting out of the hotel. They will get a buggy to pick you up from the room to the reception, then you can order a hotel transport or taxi to get out of the hotel. This is my first time to Koh Samui, i didn't know the taxi fare is not by metered. Grab is limited, and they have a lot of restricted pick up area which is quite annoying too. Other than the inconveniences, the overall stay in Ritz was still pleasant.

Overall, we like the hotel. Is a big hotel where the rooms are distributed across few buildings or blocks and it is not noisy. However, we were allocated to a ground floor unit with no view which is not to my liking. The landscape of the property can be improved. I was shocked to see a snake and a frog outside of my unit. I didn't highlight to the staff as my unit is close to the nature and on the ground floor. So, for people whom are not nature lover, you might not like the ground unit. Lastly, for stayers whom has tour plans, maybe this hotel might not be a suitable ones as it takes a bit of time and the inconvenience of getting out of the hotel. They will get a buggy to pick you up from the room to the reception, then you can order a hotel transport or taxi to get out of the hotel. This is my first time to Koh Samui, i didn't know the taxi fare is not by metered. Grab is limited, and they have a lot of restricted pick up area which is quite annoying too. Other than the inconveniences, the overall stay in Ritz was still pleasant.

Big room, beautifull view, very good food and cocktails, friendly staff…highly recommended

Big room, beautifull view, very good food and cocktails, friendly staff…highly recommended

Everything here is wonderful. The breakfast buffet is lovely, service exceptional and the beach and pool area never felt crowded. The beach is a bit rocky, so if you have small children you’ll prefer the pool.

Everything here is wonderful. The breakfast buffet is lovely, service exceptional and the beach and pool area never felt crowded. The beach is a bit rocky, so if you have small children you’ll prefer the pool.

Best hotel I’ve ever stayed at! So beautiful and clean. Rooms are immaculate, food was amazing, pool was terrific. Truly don’t have a bad thing to say about this resort. I also really appreciate their allergy postings at the buffet—helped me to avoid nuts during my stay. All the staff was so friendly and helpful. I’d definitely stay here again.

Best hotel I’ve ever stayed at! So beautiful and clean. Rooms are immaculate, food was amazing, pool was terrific. Truly don’t have a bad thing to say about this resort. I also really appreciate their allergy postings at the buffet—helped me to avoid nuts during my stay. All the staff was so friendly and helpful. I’d definitely stay here again.

We loved out stay there! The staff, facilities, location, everything was top notch

We loved out stay there! The staff, facilities, location, everything was top notch