The room was very nice - no complaints at all on that score, and the location on Penarth beach is great. The disappointment was that I thought I'd booked a "deluxe" room with sea view - the sole point of booking this facility - but that turned out not to be the case. We were located at the rear of the building, with no view of the sea at all. I found the check-in procedure a bit frustrating. There is a two-step process. First, you have to complete a registration form, but I received nothing and had to contact the company. Then, when registration is complete, they are meant to send you check-in instructions straight away. Again, this did not happen and I had to go out of my way to ask. So, not ideal. The room does not appear to have air-con, which was fine on a cool Friday evening, but would not have been if it had been warm.

The room was very nice - no complaints at all on that score, and the location on Penarth beach is great. The disappointment was that I thought I'd booked a "deluxe" room with sea view - the sole point of booking this facility - but that turned out not to be the case. We were located at the rear of the building, with no view of the sea at all. I found the check-in procedure a bit frustrating. There is a two-step process. First, you have to complete a registration form, but I received nothing and had to contact the company. Then, when registration is complete, they are meant to send you check-in instructions straight away. Again, this did not happen and I had to go out of my way to ask. So, not ideal. The room does not appear to have air-con, which was fine on a cool Friday evening, but would not have been if it had been warm.

It was absolutely beautiful. Right on the front and we had the hottest weather. Nice bar underneath where we sat and had a drink overlooking the sea and pier. Room was very hot though but we did have a big fan in the room. Nespresso machine was a big hit and the fridge with free water cooled. Absolutely loved our stay. Had a lovely chat with the cleaner. Lovely lady and very friendly.

It was absolutely beautiful. Right on the front and we had the hottest weather. Nice bar underneath where we sat and had a drink overlooking the sea and pier. Room was very hot though but we did have a big fan in the room. Nespresso machine was a big hit and the fridge with free water cooled. Absolutely loved our stay. Had a lovely chat with the cleaner. Lovely lady and very friendly.

Location was good but so called room is not sea view though this is big river view

Location was good but so called room is not sea view though this is big river view

Amazing location safely nestled above lovely restaurants and quick walk to a breakfast/coffee shop. The views were stunning as overlooking the water. The only downside was lack of AC or cross breeze and it was a hot day while we were there. Also, the cups in our room were dirty so did not use those items.

Amazing location safely nestled above lovely restaurants and quick walk to a breakfast/coffee shop. The views were stunning as overlooking the water. The only downside was lack of AC or cross breeze and it was a hot day while we were there. Also, the cups in our room were dirty so did not use those items.

Beautiful room, stunning view and perfect location. One huge issue… the heat! The windows open approximately 2inches.. with no air con this made it unbearable to be in the room. A fan is provided in the room but when on you feel like you should have airline ground staff level ear defenders on. Friends were staying in one of the courtyard rooms and their windows opened but had an open extra unit of safety glass. This provided air circulation and security. Unsure as to why not done in the front rooms. With the heat of the room it would have been nice if more bottled water was provided.. am sure we are not the first to bring up this issue.

Beautiful room, stunning view and perfect location. One huge issue… the heat! The windows open approximately 2inches.. with no air con this made it unbearable to be in the room. A fan is provided in the room but when on you feel like you should have airline ground staff level ear defenders on. Friends were staying in one of the courtyard rooms and their windows opened but had an open extra unit of safety glass. This provided air circulation and security. Unsure as to why not done in the front rooms. With the heat of the room it would have been nice if more bottled water was provided.. am sure we are not the first to bring up this issue.

Easy check in, very clean, lovely large self contained room with stunning sea view, we have had a very relaxing stay thank you, we would definitely stay again.

Easy check in, very clean, lovely large self contained room with stunning sea view, we have had a very relaxing stay thank you, we would definitely stay again.

Amazing rooms and location. Nice Italian restaurant and champagne bar underneath the rooms.

A little confusion at the start on which room I had. The video could be clearer. It is unfortunate there is no air conditioning in the room, but I guess that is standard for the UK. Amazing views and great access to restaurants below. Room was clean, housekeeping was great and overall a good stay.

A little confusion at the start on which room I had. The video could be clearer. It is unfortunate there is no air conditioning in the room, but I guess that is standard for the UK. Amazing views and great access to restaurants below. Room was clean, housekeeping was great and overall a good stay.

I never got to stay there because the property owner never gave check in instructions 24 hours prior even though he was supposed to. He never even picked up the phone or called back when i left him a message check in time. I was completely ignored for over a day past the time he was supposed to send instructions. Then later that night at 11pm he gives me check in instructions. Too late. Way too late. Our whole trip is ruined because of this. Now he doesnt even want to give a full refund even though its his fault for not sending us instructions! He broke the contract. This is ridiculous and highly unproffessional. 0 stars. Do not stay. Avoid at all costs.

I never got to stay there because the property owner never gave check in instructions 24 hours prior even though he was supposed to. He never even picked up the phone or called back when i left him a message check in time. I was completely ignored for over a day past the time he was supposed to send instructions. Then later that night at 11pm he gives me check in instructions. Too late. Way too late. Our whole trip is ruined because of this. Now he doesnt even want to give a full refund even though its his fault for not sending us instructions! He broke the contract. This is ridiculous and highly unproffessional. 0 stars. Do not stay. Avoid at all costs.

Our favourite place to stay when we go to Cardiff!

Our favourite place to stay when we go to Cardiff!

Staying for one night between Bluestone and home - and to visit Home, and this was the ideal location. We were very (pleasantly) surprised by the quality of the area, and the super accommodation. The view over the sea and Penarth pier makes it very special. The road is quite busy during the day, but the windows are effective at cutting out the noise. I suspect that parking would be very difficult during the summer, but we had no problem.

Staying for one night between Bluestone and home - and to visit Home, and this was the ideal location. We were very (pleasantly) surprised by the quality of the area, and the super accommodation. The view over the sea and Penarth pier makes it very special. The road is quite busy during the day, but the windows are effective at cutting out the noise. I suspect that parking would be very difficult during the summer, but we had no problem.

Lovely room , the one I had was looking out to the sea ,very comfortable with everything of good quality - easy to find and get into , highly recommended

Lovely room , the one I had was looking out to the sea ,very comfortable with everything of good quality - easy to find and get into , highly recommended

I was made welcome. I was visiting family in Penarth. I would certainly stay there again. Thank you Beachcliff.

I was made welcome. I was visiting family in Penarth. I would certainly stay there again. Thank you Beachcliff.

Lovely room, beautiful view of the sea and pier… loved sleeping with the window open and hearing the waves crash. Communication was great and the room had everything you could need. Would absolutely stay here again.

Lovely room, beautiful view of the sea and pier… loved sleeping with the window open and hearing the waves crash. Communication was great and the room had everything you could need. Would absolutely stay here again.

Paid Expedia for the room then had to paid beachcliff again for the key code. I’m still waiting for a refund after paying twice. Will never use Expedia again.

Paid Expedia for the room then had to paid beachcliff again for the key code. I’m still waiting for a refund after paying twice. Will never use Expedia again.

Lovely clean room and excellent 2nd floor view. There is a lift that goes to the ground floor and accessable via the back of the Tapas Bar, otherwise you would have to drag heavy bags up one flight of stairs!

Lovely clean room and excellent 2nd floor view. There is a lift that goes to the ground floor and accessable via the back of the Tapas Bar, otherwise you would have to drag heavy bags up one flight of stairs!

Another amazing night here. Will be back soon