Great service with very helpful staff. Hardware and infrastructure of the hotel is excellent as well. However, it’s far away from everything (basically have to take taxi if you want to go anywhere)

Great service with very helpful staff. Hardware and infrastructure of the hotel is excellent as well. However, it’s far away from everything (basically have to take taxi if you want to go anywhere)

Let me share my bad bad experience with this hotel. I booked a plan which offers me free room upgrade and free breakfast.When we checked in the front desk staff didn't even mention about the room upgrade, however actually I totally forgot about it, so there was not any issue at that time.And next morning, we went to the top floor restaurant for breakfast and as soon as we started eating, one female staff approached me and requested me to pay breakfast fee. I was so embarrassed and told her to check again, and she left for a while and came back and insisted the same thing.I was so sure that she misunderstood so told her again to reconfirm.And she finally admit our plan was included breakfast, however she said that's the substitute for room upgrade. I couldn't understand so asked her what she was meaning.She said actually we could choose either room upgrade or breakfast, and we didn't choose room upgrade, so we can have breakfast for free...This made me rather mad and even angry, because I thought I could be offered both of them, but she is now saying like that. And even nobody explained clearly about the choice of room upgrade or breakfast.I don't know and even am not interested in whose's mistake or fault, hotel side or booking agency side, but what made me most unhappy was 1. the attitude of the staff, she didn't even say a word "I am sorry for your inconvenience" 2. they didn't explain clearly about the rate plan when I checked in 3. nobody followed up afterward

Let me share my bad bad experience with this hotel. I booked a plan which offers me free room upgrade and free breakfast.When we checked in the front desk staff didn't even mention about the room upgrade, however actually I totally forgot about it, so there was not any issue at that time.And next morning, we went to the top floor restaurant for breakfast and as soon as we started eating, one female staff approached me and requested me to pay breakfast fee. I was so embarrassed and told her to check again, and she left for a while and came back and insisted the same thing.I was so sure that she misunderstood so told her again to reconfirm.And she finally admit our plan was included breakfast, however she said that's the substitute for room upgrade. I couldn't understand so asked her what she was meaning.She said actually we could choose either room upgrade or breakfast, and we didn't choose room upgrade, so we can have breakfast for free...This made me rather mad and even angry, because I thought I could be offered both of them, but she is now saying like that. And even nobody explained clearly about the choice of room upgrade or breakfast.I don't know and even am not interested in whose's mistake or fault, hotel side or booking agency side, but what made me most unhappy was 1. the attitude of the staff, she didn't even say a word "I am sorry for your inconvenience" 2. they didn't explain clearly about the rate plan when I checked in 3. nobody followed up afterward

very good! Staffs were kind and professional. thank for the cakes on my wife's birthday.

very good! Staffs were kind and professional. thank for the cakes on my wife's birthday.

Over all i had a good eperience but i will not come back to book in that Hotel.

Over all i had a good eperience but i will not come back to book in that Hotel.

It was a pleasant spacious hotel. will go again

It was a pleasant spacious hotel. will go again

Everything was great except the phone needs some new battery

Everything was great except the phone needs some new battery

The hotel itself including the manner of the staffs is factastic.The room is nice and clean. However the location is not good enough so far. The area is developing now so in few years, it will be a good location I guess. So you need to wait for the taxi.

The hotel itself including the manner of the staffs is factastic.The room is nice and clean. However the location is not good enough so far. The area is developing now so in few years, it will be a good location I guess. So you need to wait for the taxi.

SO CLASS HOTEL , SO GOOD BUT THE QUALITY TO UNDERSTAND FOREIGNER IS SO POOR … THEY CAN JUST SAY SORRY … I HEARD MORE THAN 200 TIMES SORRY IN MY DAYS STAY , WELL THEY DONT HAVE A TAXI SERVICE IN THE HOTEL , SO WHAT EVER Y ARE YOU HAVE WAIT FOR THE TAXI , OR INFORM PRIOR , I FEEL SAD FOR THE HOTEL OWNER WHO MIGHT BE A BILLIONAIRE , BUT HAVE A UNDERSTANDING OF THE PROBLEM OF THE HOTELS , THEY DONT CARE WHO COME AND GOES ITS SAME DAY STORY SORRY , SO IF U ARE TRAVELLING WITH FAMILY IF U ARE FOREIGNER , PLEASE I ADVICE DONT STAY IN THIS HOTEL AS PER MY EXPERIENCE , AND THEY DONT HAVE OPTION FOR FOODS AS WELL …A HOTEL LIKE CONRAD DOES NOT HAVE A INDIAN CHEF , FOR BREAKFAST U HAVE TO LAND DOWN TO HOLTON RESTAURANT WHICH IS THE SAME , 2 BUILDING WHICH IS VERY COMPLICATED … TO DEFINE ..

SO CLASS HOTEL , SO GOOD BUT THE QUALITY TO UNDERSTAND FOREIGNER IS SO POOR … THEY CAN JUST SAY SORRY … I HEARD MORE THAN 200 TIMES SORRY IN MY DAYS STAY , WELL THEY DONT HAVE A TAXI SERVICE IN THE HOTEL , SO WHAT EVER Y ARE YOU HAVE WAIT FOR THE TAXI , OR INFORM PRIOR , I FEEL SAD FOR THE HOTEL OWNER WHO MIGHT BE A BILLIONAIRE , BUT HAVE A UNDERSTANDING OF THE PROBLEM OF THE HOTELS , THEY DONT CARE WHO COME AND GOES ITS SAME DAY STORY SORRY , SO IF U ARE TRAVELLING WITH FAMILY IF U ARE FOREIGNER , PLEASE I ADVICE DONT STAY IN THIS HOTEL AS PER MY EXPERIENCE , AND THEY DONT HAVE OPTION FOR FOODS AS WELL …A HOTEL LIKE CONRAD DOES NOT HAVE A INDIAN CHEF , FOR BREAKFAST U HAVE TO LAND DOWN TO HOLTON RESTAURANT WHICH IS THE SAME , 2 BUILDING WHICH IS VERY COMPLICATED … TO DEFINE ..