How could anyone think it's OK to rent out, *IN THE MIDDLE OF A MEXICAN SUMMER HEATWAVE*, a room on a rooftop with no AC? I got there at midnight after a VERY long time travelling from Hong Kong, so it was too late to go looking for other hotels at that hour, but, even at midnight, it was still like an oven when I opened the door. It's a cement greenhouse. After an hour of having the doors and window open, the temperature barely changed, but every mosquito in the state if Querétaro was in my room. It was a horrible night, and I was barely able to sleep, even in the exhausted state I was in after travelling so long; I'm glad Expedia allowed me to cancel the second night I had booked for a refund, but I shouldn't have paid money for that horrible night that I stayed there -- if anything, I should be compensated for it. This hotel touts itself as being "green" or "eco-friendly" just because it doesn't have air-conditioning in the rooms. To rent out that rooftop room in a summer heatwave isn't green or eco-friendly: it's unconscionable and unethical.

How could anyone think it's OK to rent out, *IN THE MIDDLE OF A MEXICAN SUMMER HEATWAVE*, a room on a rooftop with no AC? I got there at midnight after a VERY long time travelling from Hong Kong, so it was too late to go looking for other hotels at that hour, but, even at midnight, it was still like an oven when I opened the door. It's a cement greenhouse. After an hour of having the doors and window open, the temperature barely changed, but every mosquito in the state if Querétaro was in my room. It was a horrible night, and I was barely able to sleep, even in the exhausted state I was in after travelling so long; I'm glad Expedia allowed me to cancel the second night I had booked for a refund, but I shouldn't have paid money for that horrible night that I stayed there -- if anything, I should be compensated for it. This hotel touts itself as being "green" or "eco-friendly" just because it doesn't have air-conditioning in the rooms. To rent out that rooftop room in a summer heatwave isn't green or eco-friendly: it's unconscionable and unethical.

The room had black mold and no ventilation, no windows and no air conditioning. It was a literal cement oven. I had to check out after the first unbearable night and went somewhere else.

The room had black mold and no ventilation, no windows and no air conditioning. It was a literal cement oven. I had to check out after the first unbearable night and went somewhere else.

II had recently knee surgery and they don’t have availability rooms in the first floor My knees feel so bad to many stars for the room I don’t want to return to this place

II had recently knee surgery and they don’t have availability rooms in the first floor My knees feel so bad to many stars for the room I don’t want to return to this place

I don’t get it, how Expedia can promote this property. Rooms has mold, unfinished electrical Windows can not close, furniture is damaged floors are damaged The bathroom in the second room they give us, is a box, without any ventilation We reserved for 3 nights, and we stayed only one because we have no choice. So far is the worst hotel we ever stayed

I don’t get it, how Expedia can promote this property. Rooms has mold, unfinished electrical Windows can not close, furniture is damaged floors are damaged The bathroom in the second room they give us, is a box, without any ventilation We reserved for 3 nights, and we stayed only one because we have no choice. So far is the worst hotel we ever stayed

Recomendable

Recomendable

Great location and price in historic center. Very safe with 24/7 staff at front desk. Room was clean but a bit dark. It did not have electrical outlet in bathroom but had a common bathroom with outlet for hair dryer, straightener and shaver. Great value.

Great location and price in historic center. Very safe with 24/7 staff at front desk. Room was clean but a bit dark. It did not have electrical outlet in bathroom but had a common bathroom with outlet for hair dryer, straightener and shaver. Great value.

The property is an old construction which was adapted to be a hotel. It keeps the old architecture intact and it is really beautiful and unique. The rooms are huge, the bed is really comfy and the staff was really nice.

The property is an old construction which was adapted to be a hotel. It keeps the old architecture intact and it is really beautiful and unique. The rooms are huge, the bed is really comfy and the staff was really nice.

The room was very clean and quiet

The room was very clean and quiet

Loved this place

Loved this place

Good

Good

Felt very safe as there was always someone at the front desk.

Felt very safe as there was always someone at the front desk.

Good price, decent area, stairs are a bit uncomfortable, over its good/ fair for the price.

Room 107 had humidity smell, due to this problem the paint was peeling of and falling near the headrest. The room is very dark due to the high ceiling. The room has a table out side next to the door and people were sitting and chatting after midnight. I thought the add said Parking included. But the facility doesn’t have a parking but they have an option to purchase for $6 for 24hrs. They do have a great location and they staff was great, they tried to swap out room but they were full. They were also kind to storage our piece of cheese in their fridge.

We love it...the staff very friendly.

We love it...the staff very friendly.

Xxxxxxx

Great location but my bathroom made noise, staff was great,house keeping as well

Very good, clean, well located and non pretentious place

Very good, clean, well located and non pretentious place

Great please, different

WARNING!! Do not use this hotel. this place is home of thieves!! They will steal your credit card information. At the time of checking in, they ask for all your credit card info., saying that they have a credit card machine somewhere else and can not process at the check in counter. Couple days later I get a call from my credit card company that they have found some suspicious transactions. Each transaction, the amount is small, like 95 pesos, or 115 pesos, 135 pesos and such, seemingly charged for google games, according to the security division of my credit card company. Why am I so sure? Because these transaction is done in Pesos, which I have never done before. It was my first night in Queretaro, Mexico, using this credit card for the first in Mexico. Couple days later, when I tried to use them for the 2nd time in Mexico,it was all locked, thanks to my credit card company's quick action. There have been already numerous false transactions before my card was locked and deactivated. I repeat do not even step inside of this building! I am going to file this to the Mexican Police, fortunately a friend of mine happens to be Police Officer in Mexico. It may take some time before as I have to do this from overseas, but definitely not letting these thives get away with this.