Best staff

Best staff

This was the best experience I have had with a hotel. Staff and service are unmatched, as well as their attention to detail and thoughtfulness. Room was clean and spacious and the private onsen was an amazing experience.

This was the best experience I have had with a hotel. Staff and service are unmatched, as well as their attention to detail and thoughtfulness. Room was clean and spacious and the private onsen was an amazing experience.

We had an amazing time at Kinnotake Tonosawa - the experience from beginning to end was excellent. The staff were extremely friendly and accommodating throughout the stay, and went above and beyond to make sure we got back to Odawara station for our Shinkansen reservation. The accommodations were top notch and the private room onsen was perfect. The multi-course dinner and breakfast services were amazing dining experiences and the chefs accommodated our food preferences. Highly recommend this property!

We had an amazing time at Kinnotake Tonosawa - the experience from beginning to end was excellent. The staff were extremely friendly and accommodating throughout the stay, and went above and beyond to make sure we got back to Odawara station for our Shinkansen reservation. The accommodations were top notch and the private room onsen was perfect. The multi-course dinner and breakfast services were amazing dining experiences and the chefs accommodated our food preferences. Highly recommend this property!

The property has some great points to it, top-notch facility, beautiful aesthetics, Bazar, delightful and very clean. The staff works incredibly hard, but also is challenged a bit, no bartender during the evening, hard to get dinner times, just some simple things that I think with proper leadership and management could be fixed. Clearly, the weekday staff seem to be more talented than the weekend staff, but they all tried very hard. I would recommend the hotel, but we also went during cherry blossom season, and the price did not match the value.

The property has some great points to it, top-notch facility, beautiful aesthetics, Bazar, delightful and very clean. The staff works incredibly hard, but also is challenged a bit, no bartender during the evening, hard to get dinner times, just some simple things that I think with proper leadership and management could be fixed. Clearly, the weekday staff seem to be more talented than the weekend staff, but they all tried very hard. I would recommend the hotel, but we also went during cherry blossom season, and the price did not match the value.

My partner and I had an unbelievable time at this hotel and it exceeded our expectations. The staff were friendly, attentive and kind. We truly enjoyed our time and plan to return soon! Shout out to Sei for taking excellent care of us!

My partner and I had an unbelievable time at this hotel and it exceeded our expectations. The staff were friendly, attentive and kind. We truly enjoyed our time and plan to return soon! Shout out to Sei for taking excellent care of us!

Amazing and attentive service!!

overall enjoyable stay, the food is a highlight. There were a few hiccups with service along the way. If reliant on public transport to get there it can be a bit complicated. Only downside is the hotel is right next to a road and railway line so there is notable traffic noise (no different to any of the other hotels in the area). The spa services were 10/10.

overall enjoyable stay, the food is a highlight. There were a few hiccups with service along the way. If reliant on public transport to get there it can be a bit complicated. Only downside is the hotel is right next to a road and railway line so there is notable traffic noise (no different to any of the other hotels in the area). The spa services were 10/10.

Amazing and attentive service!!

Everything was fantastic, but recommend getting there by taxi and pre-book taxi.

Everything was fantastic, but recommend getting there by taxi and pre-book taxi.

Good

Good

Absolute tranquility, wonderful food, incredibly hospitable staff. And the onsen!!! Loved it. Worth every cent.

Absolute tranquility, wonderful food, incredibly hospitable staff. And the onsen!!! Loved it. Worth every cent.

My stay at this hotel was an absolute delight from start to finish. The hospitality was top-notch, with the staff going above and beyond to ensure I felt welcomed and valued throughout my visit. The ryokan experience wasn't traditional but was still relaxing and worth it. My favorite part during this stay was their cuisine. Their breakfast and kaiseki meals were a culinary masterpiece!

My stay at this hotel was an absolute delight from start to finish. The hospitality was top-notch, with the staff going above and beyond to ensure I felt welcomed and valued throughout my visit. The ryokan experience wasn't traditional but was still relaxing and worth it. My favorite part during this stay was their cuisine. Their breakfast and kaiseki meals were a culinary masterpiece!

Great getaway

Great getaway

Good

Good

Amazing stay here. Convenient to the tourist attractions, food was amazing as was the service.

Amazing stay here. Convenient to the tourist attractions, food was amazing as was the service.

Best private onsen experience!

Best private onsen experience!

The staff was attentive and provided great English service. Dinner and breakfast were amazing and the experience was enjoyable all around.

The staff was attentive and provided great English service. Dinner and breakfast were amazing and the experience was enjoyable all around.