I'll start with the pros: location is great and our room was beautiful. The cons: We only stayed one night- after taxes, fees, parking, the cost at checkout was about $300 more than the listed nightly price. If you're going to charge $700 per night, my expectation of the level of service is going to go WAY up- so it's not that the service was bad, it just wasn't to the level I would expect for such an expensive hotel. Part of the fees we paid was a $150 pet fee. Kind of ridiculous to me to charge a flat rate fee as opposed to a nightly fee- so we had to pay an extra $150 to bring the pup for one night.. On top of that- the room had nothing cute/special for the dog- not even a water bowl in the room.. I wrote a review on their website and included this critique, and it does seem that they have no added some pet amenities to the rooms. I also felt there was a lack of transparency about the pet fee- they literally sent 3 emails reminding me that parking was not included and we would have to pay $40/night to park on site- but the pet fee is not included in the cost when you book and it's also not mentioned in these emails. I looked back and it is listed under 'policies,' but felt it could have been made more clear at the time of booking or before we got onsite. I probably would've booked somewhere else had I know how much the taxes and fees would add up to.

I'll start with the pros: location is great and our room was beautiful. The cons: We only stayed one night- after taxes, fees, parking, the cost at checkout was about $300 more than the listed nightly price. If you're going to charge $700 per night, my expectation of the level of service is going to go WAY up- so it's not that the service was bad, it just wasn't to the level I would expect for such an expensive hotel. Part of the fees we paid was a $150 pet fee. Kind of ridiculous to me to charge a flat rate fee as opposed to a nightly fee- so we had to pay an extra $150 to bring the pup for one night.. On top of that- the room had nothing cute/special for the dog- not even a water bowl in the room.. I wrote a review on their website and included this critique, and it does seem that they have no added some pet amenities to the rooms. I also felt there was a lack of transparency about the pet fee- they literally sent 3 emails reminding me that parking was not included and we would have to pay $40/night to park on site- but the pet fee is not included in the cost when you book and it's also not mentioned in these emails. I looked back and it is listed under 'policies,' but felt it could have been made more clear at the time of booking or before we got onsite. I probably would've booked somewhere else had I know how much the taxes and fees would add up to.

Beautiful hotel with friendly, helpful staff

Beautiful hotel with friendly, helpful staff

Excellent experience. Hotel is quite unique, great amenities, and wonderful location. I will definitely visit again.

Excellent experience. Hotel is quite unique, great amenities, and wonderful location. I will definitely visit again.

Felt very comfortable there. Hotel & Restaurant staff provided excellent customer service. Location was perfect. Easy access to Restaurants & shops.

Beautiful, clean and upscale hotel in a very central downtown SLO location. Loved staying here.

Beautiful, clean and upscale hotel in a very central downtown SLO location. Loved staying here.

Gorgeous hotel. Unique room layout. Awesome shower. Lovely details throughout the hotel. Rooftop pool is fantastic.

Gorgeous hotel. Unique room layout. Awesome shower. Lovely details throughout the hotel. Rooftop pool is fantastic.

This unique modern hotel was very clean & beds so comfortable. I’d come back.

This unique modern hotel was very clean & beds so comfortable. I’d come back.

First, while the hotel is located in a great place near all the restaurants, it is geared more towards a younger crowd. They do not take any cash, making tipping the valet hard to do. They cannot make change to make it easy to leave a tip to the maid. It is nuts. Second, there is no sign at all other than one far away from the gym and pool - especially the gym - and none for which way to walk to the valet. Everything is very poorly marked, so you have to go explore to find anything. Last, I had a so-called "city view" but it was of the HVAC units on the buildings in front of the hotel window. It was really ugly. And the room layout was odd - you walk into the bathroom - I kid you not! The TV was not made to be watched from the bed as it was off to the left of the bed. Last, the pool is around four feet deep, and trash cans in the bathrooms were around four inches high. Very expensive hotel, decorated nicely, but not comfortable.

First, while the hotel is located in a great place near all the restaurants, it is geared more towards a younger crowd. They do not take any cash, making tipping the valet hard to do. They cannot make change to make it easy to leave a tip to the maid. It is nuts. Second, there is no sign at all other than one far away from the gym and pool - especially the gym - and none for which way to walk to the valet. Everything is very poorly marked, so you have to go explore to find anything. Last, I had a so-called "city view" but it was of the HVAC units on the buildings in front of the hotel window. It was really ugly. And the room layout was odd - you walk into the bathroom - I kid you not! The TV was not made to be watched from the bed as it was off to the left of the bed. Last, the pool is around four feet deep, and trash cans in the bathrooms were around four inches high. Very expensive hotel, decorated nicely, but not comfortable.

The room is very clean and comfortable. It sits in the middle of SLO downtown, and is very convenient for shopping. The only problem is across from my room there is a pub, and it played loud EDM music all night until 1:30am, and their were talking so loud that I can hear them talking on third floor.

The room is very clean and comfortable. It sits in the middle of SLO downtown, and is very convenient for shopping. The only problem is across from my room there is a pub, and it played loud EDM music all night until 1:30am, and their were talking so loud that I can hear them talking on third floor.

Beautiful property. Downtown location very walkable.

Beautiful property. Downtown location very walkable.

Love this hotel! Perfectly located next to many nice restaurants. We enjoyed hanging out by the pool and the service staff was amazing. We had a nightcap at their restaurant and bar downstairs before getting a good nights rest. We took the bikes for a ride the next day before checking out. We’ll be back!

Love this hotel! Perfectly located next to many nice restaurants. We enjoyed hanging out by the pool and the service staff was amazing. We had a nightcap at their restaurant and bar downstairs before getting a good nights rest. We took the bikes for a ride the next day before checking out. We’ll be back!

Great hotel right in the heart of SLO

Great hotel right in the heart of SLO

Most friendly staff and always someone there when you need them!

Most friendly staff and always someone there when you need them!

Valen, the desk clerk when we checked in was excellent. The morning desk clerk with a mustache should look for a career where he does not interact with people.

Valen, the desk clerk when we checked in was excellent. The morning desk clerk with a mustache should look for a career where he does not interact with people.

Contemporary, boutique, intimate vibe Close to shops, restaurants,

Contemporary, boutique, intimate vibe Close to shops, restaurants,

This was a great find! And it's nice to know it's part of the Bonvoy/Marriott family. Over the past several years, we have only stayed at The Granada Hotel while visiting SLO, unaware of this property. The location was perfect for us, as we like walking around town. With valet parking, it was easy to forget we had a car. The rooms were beautiful. The living garden used by the restaurant was lovely, the pool was refreshing, there were many beautiful sitting areas, and the food at the restaurant was delicious. The only annoying issue is that the property is cashless, so everything has to go to your room or a credit card. I tried to get a change for $20 to give the valet and housekeeping a tip, but they couldn't do that because they were cashless. We would have kept small bills on us if we had known that. Management should keep a little cash so that tips can be left by those trying to check out and get on the road.

This was a great find! And it's nice to know it's part of the Bonvoy/Marriott family. Over the past several years, we have only stayed at The Granada Hotel while visiting SLO, unaware of this property. The location was perfect for us, as we like walking around town. With valet parking, it was easy to forget we had a car. The rooms were beautiful. The living garden used by the restaurant was lovely, the pool was refreshing, there were many beautiful sitting areas, and the food at the restaurant was delicious. The only annoying issue is that the property is cashless, so everything has to go to your room or a credit card. I tried to get a change for $20 to give the valet and housekeeping a tip, but they couldn't do that because they were cashless. We would have kept small bills on us if we had known that. Management should keep a little cash so that tips can be left by those trying to check out and get on the road.

Hotel Cerro was great. Facility was very clean and highly secure. Staff very friendly and helpful. Close to downtown market which we appreciated.