Best stay, great staff.

The hotel is very unique and beautiful super clean like literally super clean staff respectful professional Location of the hotel is in the heart of the city I give it a 5 Star Rating

The hotel is very unique and beautiful super clean like literally super clean staff respectful professional Location of the hotel is in the heart of the city I give it a 5 Star Rating

I arrived at the hotel early and decided to have lunch there. I ordered my meal and a bottle of water. The waitress asked me if i wanted cold or room temperature water and I went with room temperature. She returned some time after and informed me they didn't have any room temperature water, which is very bizarre. Why even ask then...? I finished my meal and went to see if my room was available. It was about 2:40 so I knew it might still not be ready. Reception politely informed me that it was still not available, which was fine of course. 3:05 I returned to the desk and requested to check in but I was informed that the room was still not ready. This seems to be in breach of their own policies, so was very disappointing. I was offered tea, which I declined. I was able to check in a few minutes later, finally. After a day of exploring the city, my companion wanted to dry a few items of their clothing on the radiator in the bathroom, which you could manually turn on. Some time later, the lights in the bathroom disappeared and would not turn back on. We went to reception and it was explained to us that the little radiator in the bathroom caused an electric circuit failure and that they will repair it. Repairs were performed swiftly but I find it hard to believe that this hasn't happened before... At breakfast, my companion ordered decaf coffee. Waiter returned some time after and advised they are out. Next morning we ordered decaf again and were advised that they're out, again.

I arrived at the hotel early and decided to have lunch there. I ordered my meal and a bottle of water. The waitress asked me if i wanted cold or room temperature water and I went with room temperature. She returned some time after and informed me they didn't have any room temperature water, which is very bizarre. Why even ask then...? I finished my meal and went to see if my room was available. It was about 2:40 so I knew it might still not be ready. Reception politely informed me that it was still not available, which was fine of course. 3:05 I returned to the desk and requested to check in but I was informed that the room was still not ready. This seems to be in breach of their own policies, so was very disappointing. I was offered tea, which I declined. I was able to check in a few minutes later, finally. After a day of exploring the city, my companion wanted to dry a few items of their clothing on the radiator in the bathroom, which you could manually turn on. Some time later, the lights in the bathroom disappeared and would not turn back on. We went to reception and it was explained to us that the little radiator in the bathroom caused an electric circuit failure and that they will repair it. Repairs were performed swiftly but I find it hard to believe that this hasn't happened before... At breakfast, my companion ordered decaf coffee. Waiter returned some time after and advised they are out. Next morning we ordered decaf again and were advised that they're out, again.

We had an a very comfortable stay at the hotel Pacai,the staff was very friendly and the food was very good.

We had an a very comfortable stay at the hotel Pacai,the staff was very friendly and the food was very good.

Great location, beautiful and modern interiors. Highly recommend it.

Great location, beautiful and modern interiors. Highly recommend it.

Great Hotel in Vilnius

Great Hotel in Vilnius

Great staff an beautifully done hotel.

Great staff an beautifully done hotel.

The staff is the star of the hotel

The staff is the star of the hotel

It was a great hotel. Awesome breakfast.

Beautiful rooms, great breakfast included, lovely spa. Gym is very basic and doesn’t have much

Beautiful rooms, great breakfast included, lovely spa. Gym is very basic and doesn’t have much

It was a great hotel. Awesome breakfast.

Breakfast was not so big, but it was really really good. The “SPA” was not good, thay only have 2 souna. Parking the car just outside the entrance is way too expensive, 85EUR/day. It’s a big ripoff.

Breakfast was not so big, but it was really really good. The “SPA” was not good, thay only have 2 souna. Parking the car just outside the entrance is way too expensive, 85EUR/day. It’s a big ripoff.

complete hotel for vacation and business. stayed several times always that cosy and friendly. Only improve could be to have some more equipment in the gym, but it is so small that it does not fit. No swimming pool.

complete hotel for vacation and business. stayed several times always that cosy and friendly. Only improve could be to have some more equipment in the gym, but it is so small that it does not fit. No swimming pool.

Terrific hotel; great staff; perfect location

Terrific hotel; great staff; perfect location

Perfect location for a walking exploration of Vilnius. The facilities are impeccable, and the staff are outstanding in every way. The breakfast was great. It is highly recommended. It is worth knowing that the only parking is Valet (50 Euro/day)—no easily accessible public parking.

Perfect location for a walking exploration of Vilnius. The facilities are impeccable, and the staff are outstanding in every way. The breakfast was great. It is highly recommended. It is worth knowing that the only parking is Valet (50 Euro/day)—no easily accessible public parking.

Incredible. Staff are super helpful, knowledgeable about the local area, and very proactive. I will absolutely definitely be staying here again - it is one of the best hotel experiences I have enjoyed travelling, anywhere. Thank you, PACAI staff.

Incredible. Staff are super helpful, knowledgeable about the local area, and very proactive. I will absolutely definitely be staying here again - it is one of the best hotel experiences I have enjoyed travelling, anywhere. Thank you, PACAI staff.

The staff were amazing, super helpful throughout the stay.

The staff were amazing, super helpful throughout the stay.

Very clean rooms, great service, good food, very friendly and pleasant personal. I would come back to that hotel.