No water 2 nights after returning from entertainment district and wanted to brush my teeth and shower before I went to bed. Room is not sound proof I could hear the bells from the cathedral ringing every hour from 7:00 am - 12:00 pm on Sunday and Wednesday mornings. I could also hear the people in the next room and they could hear me because they were banging on the walls. From the first day my key card to enter the room did not work properly I had to swipe it 5 - 10 before door would unlock. I asked front desk about fixing the problem but they said it was me so I asked them to come to my room and try and it did not work for them either. It was on the 10th day of my stay before someone came to fix the door. They have a spa and fitness centre that are not open for use by guests. The area is dangerous walking back late at night. After 2 issues with people trying to rob and hustle me I paid a armed security guy from the entertainment area to escort me back to the hotel and he would only take the pedestrian streets and main road. The door man at this hotel is even armed with a hand gun. The room is a little worn and beat up. I booked a room with queen size bed and got a room with 2 twin beds pushed together that kept separating while I slept. There are better options for a stat in Santa marta. I was not happy and left the hotel 4 days early and went to a better hotel.

No water 2 nights after returning from entertainment district and wanted to brush my teeth and shower before I went to bed. Room is not sound proof I could hear the bells from the cathedral ringing every hour from 7:00 am - 12:00 pm on Sunday and Wednesday mornings. I could also hear the people in the next room and they could hear me because they were banging on the walls. From the first day my key card to enter the room did not work properly I had to swipe it 5 - 10 before door would unlock. I asked front desk about fixing the problem but they said it was me so I asked them to come to my room and try and it did not work for them either. It was on the 10th day of my stay before someone came to fix the door. They have a spa and fitness centre that are not open for use by guests. The area is dangerous walking back late at night. After 2 issues with people trying to rob and hustle me I paid a armed security guy from the entertainment area to escort me back to the hotel and he would only take the pedestrian streets and main road. The door man at this hotel is even armed with a hand gun. The room is a little worn and beat up. I booked a room with queen size bed and got a room with 2 twin beds pushed together that kept separating while I slept. There are better options for a stat in Santa marta. I was not happy and left the hotel 4 days early and went to a better hotel.

Nice place to stay Good breakfast and beds are comfortable. The staff was really nice and helpful This hotel is walking distance to the beach but the beach is a seaport . Not really a swimming beach but the locals do swim there

Nice place to stay Good breakfast and beds are comfortable. The staff was really nice and helpful This hotel is walking distance to the beach but the beach is a seaport . Not really a swimming beach but the locals do swim there

Hotel is nice for the price with good location

Hotel is nice for the price with good location

The expectations were high but it wasn’t what I was expecting. The humidity in the room was really bad ( the smell), exposed electrical cables in the shower head in the bathroom. However the service was very good as well as the staff.

The expectations were high but it wasn’t what I was expecting. The humidity in the room was really bad ( the smell), exposed electrical cables in the shower head in the bathroom. However the service was very good as well as the staff.

Was further away from tourist area… in the evening walking back from the beach ( which is not far) there is nothing open / felt unsafe. Should have stayed by the beach area. Power went out. Didn’t bother to offer an explanation. I wouldn’t stay there again.

Was further away from tourist area… in the evening walking back from the beach ( which is not far) there is nothing open / felt unsafe. Should have stayed by the beach area. Power went out. Didn’t bother to offer an explanation. I wouldn’t stay there again.

We had just 3 days at the Hotel Catedral Plaza and were SO disappointed to leave. The staff were all VERY friendly and accomodating. We were especially impressed with Gladys, a restaurant and bar server. Breakfast was impressive, with plenty of hot and cold choices - all included in the price. And what can I say about the pool? Absolute heaven - from places to sit to the amazing view!

We had just 3 days at the Hotel Catedral Plaza and were SO disappointed to leave. The staff were all VERY friendly and accomodating. We were especially impressed with Gladys, a restaurant and bar server. Breakfast was impressive, with plenty of hot and cold choices - all included in the price. And what can I say about the pool? Absolute heaven - from places to sit to the amazing view!

Hotel is located right in downtown Santa Marta and within walking distance to the beach and restaurants. I would recommend this hotel to other travellers visiting this beautiful city.

Hotel is located right in downtown Santa Marta and within walking distance to the beach and restaurants. I would recommend this hotel to other travellers visiting this beautiful city.

Great hotel. Fantastic rooftop pool and a perfect locatiob

Great hotel. Fantastic rooftop pool and a perfect locatiob

Short stroll to beach and restaurants. Comfortable hotel with very helpful staff. Good breakfast included and restaurant serves lunch and dinner, too.

Short stroll to beach and restaurants. Comfortable hotel with very helpful staff. Good breakfast included and restaurant serves lunch and dinner, too.

The property has a beautiful view. However, the location is not the best.

The property has a beautiful view. However, the location is not the best.

Very good option in Santa Marta and great staff attitude

Very good option in Santa Marta and great staff attitude

Very good option in Santa Marta, great staff attitude

There is road construction in front of the hotel as well as long to Main Street adjacent to the hotel

There is road construction in front of the hotel as well as long to Main Street adjacent to the hotel

Staff were very helpful when we needed to move rooms due to noise. Great views of the cathedral, but road works currently happening in all the historic centre. Clean spacious rooms.

Staff were very helpful when we needed to move rooms due to noise. Great views of the cathedral, but road works currently happening in all the historic centre. Clean spacious rooms.

Can't fault this property. Had a great stay. Staff were lovely. Location is in a convenient part of the historic centre. Would definitely go back.

Can't fault this property. Had a great stay. Staff were lovely. Location is in a convenient part of the historic centre. Would definitely go back.

Excellent customer service, the hotel team was super friendly and helpful. The hotel location is very convenient and has a lot of options of food and historic places to visit.

Excellent customer service, the hotel team was super friendly and helpful. The hotel location is very convenient and has a lot of options of food and historic places to visit.

Friendly staff, a great location, and a really good breakfast!