When I first arrived at 8pm, there was no one at the desk. There was a sign that, in large print said "I'll be right back. I'm assisting another guest." After I waited for about 10 minutes someone who had already checked in returned to the lobby and knew that I actually had to call on the lobby phone for an employee (who was just through the door in the back behind the desk) to come out and help. When I went to check out around 8:30 am, a wooden shutter was rolled down at the front desk and instructions to call on a cell phone. Luckily the maintenance person came in the main door as I was puzzling on what to do and offered to take the room cards and check me out of the hotel. I don't know if it was accomplished or not and had no way to get a printed receipt.

When I first arrived at 8pm, there was no one at the desk. There was a sign that, in large print said "I'll be right back. I'm assisting another guest." After I waited for about 10 minutes someone who had already checked in returned to the lobby and knew that I actually had to call on the lobby phone for an employee (who was just through the door in the back behind the desk) to come out and help. When I went to check out around 8:30 am, a wooden shutter was rolled down at the front desk and instructions to call on a cell phone. Luckily the maintenance person came in the main door as I was puzzling on what to do and offered to take the room cards and check me out of the hotel. I don't know if it was accomplished or not and had no way to get a printed receipt.

The floors were filthy and when I told the front desk, they indicated it was hard to clean the floors. Roaches came from the outlets in the kitchen and bathroom, and I stopped to tell the front desk at 10 AM and the window was closed. There was no iron or board in the room. We checked out.

The floors were filthy and when I told the front desk, they indicated it was hard to clean the floors. Roaches came from the outlets in the kitchen and bathroom, and I stopped to tell the front desk at 10 AM and the window was closed. There was no iron or board in the room. We checked out.

Clean place

Clean place

No one on front desk to receive the guest.

No one on front desk to receive the guest.

Room was clean and completely acceptable. Mattress was not comfortable at all and bed springs where noisy.

Room was clean and completely acceptable. Mattress was not comfortable at all and bed springs where noisy.

Loud. Rooms were sterile and uninviting. The beds were uncomfortable and was unable to sleep (sheets felt like plastic). Disappointing overall.

Loud. Rooms were sterile and uninviting. The beds were uncomfortable and was unable to sleep (sheets felt like plastic). Disappointing overall.

The big complaint would be the door to the hotel where you had to use your key card to get in. Took several tries each time but it was safe area and wonderful staff. Beds were not the best but comfortable

The big complaint would be the door to the hotel where you had to use your key card to get in. Took several tries each time but it was safe area and wonderful staff. Beds were not the best but comfortable

I was pleased with the helpfulness of the night staff.

I was pleased with the helpfulness of the night staff.

Very convenient location for Oak Mountain Amphitheatre. Price wasn't bad, but very much a no frills hotel with a lot of run down stuff and "unique" smells

Very convenient location for Oak Mountain Amphitheatre. Price wasn't bad, but very much a no frills hotel with a lot of run down stuff and "unique" smells

Should change the sheets every morning. I do not know if it is a hotel or extended kind of place for people to stay for more than few days at a time. Still need to change out clean sheets and towels.

Should change the sheets every morning. I do not know if it is a hotel or extended kind of place for people to stay for more than few days at a time. Still need to change out clean sheets and towels.

RUDE customer service; she sat behind the door for 10 minutes to continue her phone conversation before checking us in; key never worked to let us in the main door; I had to wait for guests to let me in every time; bed felt like rocks; a/c was ridiculously loud all night

RUDE customer service; she sat behind the door for 10 minutes to continue her phone conversation before checking us in; key never worked to let us in the main door; I had to wait for guests to let me in every time; bed felt like rocks; a/c was ridiculously loud all night

It was horrible from the check in til waking up to smoke filling the hallway fire alarm blaring

It was horrible from the check in til waking up to smoke filling the hallway fire alarm blaring

Had to wait 10-15 mins for front desk attendant to come to front desk. Hotel smelled of tobacco.

Amphitheater behind hotel with rap concert

We arrived at nearly 2am to check in after a very long day, exhausting day. Walked in to find the reception desk closed with a wooden partition pulled down. There was a phone with a note on the wall that said to call a number for service. The phone on the wall didn’t work so we had to use our cell phone. The lady that answered said she would be there in 10 minutes. we waited and nearly 10 minutes later we were “greeted” by an incredibly rude lady. She went through the motions of checking us in. Gave us keys that didn’t work. We couldn’t even get into the door to the hotel, we were still in this little lobby area. She took the keys and ran them through the machine again. This time they worked. We got to our room and the keys didn’t work. We walked back to the lobby area to find she had already closed the wooden partition again. We knocked and said hello very loudly and she barely cracked the partition open. Took the keys and ran them through the machine again. Then she tried them herself on the door to the laundry room. We walked to our room a few doors down and of course our keys didn’t work again. This time she saw and she abruptly walked toward us and practically shoved me out of the way to use the master key that was around her neck. She opened the door and turned around without saying a word. I said to my friend that I hope we don’t need to leave the room and get back in. I sarcastically said to the night clerk Thank you for your assistance. Sorry you had to do your job.

We arrived at nearly 2am to check in after a very long day, exhausting day. Walked in to find the reception desk closed with a wooden partition pulled down. There was a phone with a note on the wall that said to call a number for service. The phone on the wall didn’t work so we had to use our cell phone. The lady that answered said she would be there in 10 minutes. we waited and nearly 10 minutes later we were “greeted” by an incredibly rude lady. She went through the motions of checking us in. Gave us keys that didn’t work. We couldn’t even get into the door to the hotel, we were still in this little lobby area. She took the keys and ran them through the machine again. This time they worked. We got to our room and the keys didn’t work. We walked back to the lobby area to find she had already closed the wooden partition again. We knocked and said hello very loudly and she barely cracked the partition open. Took the keys and ran them through the machine again. Then she tried them herself on the door to the laundry room. We walked to our room a few doors down and of course our keys didn’t work again. This time she saw and she abruptly walked toward us and practically shoved me out of the way to use the master key that was around her neck. She opened the door and turned around without saying a word. I said to my friend that I hope we don’t need to leave the room and get back in. I sarcastically said to the night clerk Thank you for your assistance. Sorry you had to do your job.

It was a great stay. The employees were fantastic!

It was a great stay. The employees were fantastic!

Booked online and went to checkin at 8:30pm and the front desk was closed for the night… Took over an hour to get rebooked at another location

Booked online and went to checkin at 8:30pm and the front desk was closed for the night… Took over an hour to get rebooked at another location