The weather was amazing the hotel was in a prime location with a beautiful sea view , all the staff were helpful and professional it was exceeding my expectations .

The weather was amazing the hotel was in a prime location with a beautiful sea view , all the staff were helpful and professional it was exceeding my expectations .

The front desk was extremely rude to me and said that they did not have my reservation, all the rooms are fully booked and told me to find somewhere else to stay. After a while of me not leaving because I already paid, they gave me a manager to speak to on the phone who told me I had to pay and extra 160 euros (on top of what I already paid through expedia) then they can give me a room. The room they offered was not even the room with a balcony sea view that I originally booked through Expedia. I would never recommend anyone to stay here again based on how they took advantage of the fact that I am a solo female and was in no way prepared to look for another hotel after I had come from a long flight. The staff had zero knowledge on customer service (which is something I noticed in most places in Budva).

The front desk was extremely rude to me and said that they did not have my reservation, all the rooms are fully booked and told me to find somewhere else to stay. After a while of me not leaving because I already paid, they gave me a manager to speak to on the phone who told me I had to pay and extra 160 euros (on top of what I already paid through expedia) then they can give me a room. The room they offered was not even the room with a balcony sea view that I originally booked through Expedia. I would never recommend anyone to stay here again based on how they took advantage of the fact that I am a solo female and was in no way prepared to look for another hotel after I had come from a long flight. The staff had zero knowledge on customer service (which is something I noticed in most places in Budva).

A nice hotel, but there was an error around my booking. All was fine (acceptable to me) until they showed up at my door just before checkout time to indicate they would be charging me for an extra night. Not ideal, but they purposefully waited until checkout to tell me this trying to squeeze me for another night. If you can’t smile and enjoy these little hustles once and awhile what can you do?

A nice hotel, but there was an error around my booking. All was fine (acceptable to me) until they showed up at my door just before checkout time to indicate they would be charging me for an extra night. Not ideal, but they purposefully waited until checkout to tell me this trying to squeeze me for another night. If you can’t smile and enjoy these little hustles once and awhile what can you do?

I enjoyed my stay here, the room is spacious and well thought out. The location couldn't be better. It was very comfortable, great staff and no issues with anything but the noise. My room with a city view was pretty noisy until 1am and started again about 6:30am. I was there at the beginning of the offseason in mid November.

I enjoyed my stay here, the room is spacious and well thought out. The location couldn't be better. It was very comfortable, great staff and no issues with anything but the noise. My room with a city view was pretty noisy until 1am and started again about 6:30am. I was there at the beginning of the offseason in mid November.