Beautiful, large property in a gated community, amenities did not dissapoint.

Beautiful, large property in a gated community, amenities did not dissapoint.

The beach inside was dirty, many plants . The bartenders are not trained for preparing drinks, this happens on 3 bars.

The beach inside was dirty, many plants . The bartenders are not trained for preparing drinks, this happens on 3 bars.

Upgraded restaurants since our last visit. The food was great.

Upgraded restaurants since our last visit. The food was great.

Great experience Everyone very helpful and polite

Great experience Everyone very helpful and polite

Beautiful hotel, only thing is some waiters are not that nice

Beautiful hotel, only thing is some waiters are not that nice

Thank you.we love that resort.

The place is really big to get around be prepared to walk allot, its almost impossible to get food from the japanese restaurant.

Thank you.we love that resort.

The place is really big to get around be prepared to walk allot, its almost impossible to get food from the japanese restaurant.

The reasons I gave the hotel a 3 star rating was for the following reasons 1. The rooms are outdated. Even when they are cleaned the rooms still looks dirty 2. Mini fridge in our room didn’t work and beverages were room temperature besides being inside the fridge 3. There are water and ice stations to refill our glass bottle provided to reduce plastic waste. Great idea but ice machine never worked and water tasted horrible 4. Once you arrive to do the check in the staff at the front desk give you a welcome gift but after giving you the gift they want you to attend a 90 min meeting to talk about their new hotels. When we denied and told the lady we don’t want to waist our time she seemed upset and continues to push the meeting for us to attend. The next day they called our room to offer the same meeting and we continued to denied. The staff will continue to push for you to attend telling you they will do a complementary breakfast plush discounts in the hotel. The third day they dropped a paper in front of our door with the same offer/meeting. 5 most of all of the hotel’s restaurants are buffets and one we attended called the smoked house gave us the menus we tried to order but I the end our waiter told us he was going to bring a family style plate with everything in the menu for us to eat. It was 6 of us and the plate was small for the amount of people. They gave us one small plate of salad for 6. The plate of salad was a joke 6. Everything in the hotel’s store is expensi

The reasons I gave the hotel a 3 star rating was for the following reasons 1. The rooms are outdated. Even when they are cleaned the rooms still looks dirty 2. Mini fridge in our room didn’t work and beverages were room temperature besides being inside the fridge 3. There are water and ice stations to refill our glass bottle provided to reduce plastic waste. Great idea but ice machine never worked and water tasted horrible 4. Once you arrive to do the check in the staff at the front desk give you a welcome gift but after giving you the gift they want you to attend a 90 min meeting to talk about their new hotels. When we denied and told the lady we don’t want to waist our time she seemed upset and continues to push the meeting for us to attend. The next day they called our room to offer the same meeting and we continued to denied. The staff will continue to push for you to attend telling you they will do a complementary breakfast plush discounts in the hotel. The third day they dropped a paper in front of our door with the same offer/meeting. 5 most of all of the hotel’s restaurants are buffets and one we attended called the smoked house gave us the menus we tried to order but I the end our waiter told us he was going to bring a family style plate with everything in the menu for us to eat. It was 6 of us and the plate was small for the amount of people. They gave us one small plate of salad for 6. The plate of salad was a joke 6. Everything in the hotel’s store is expensi

Relaxing!

Relaxing!

There was a heavy smoke smell at night.

There was a heavy smoke smell at night.

Property was beautiful - like being in a rain forest. Loved seeing and hearing all the animals on the resort!

Property was beautiful - like being in a rain forest. Loved seeing and hearing all the animals on the resort!

The things we love in this place: Nice property located beach front. Local animals inside the property. Shows at night. Good food. Excellent staffs!

The things we love in this place: Nice property located beach front. Local animals inside the property. Shows at night. Good food. Excellent staffs!

Liked all the common areas and well-kept greenery. Alejandro, the entertainer was amazing and friendly. He was very funny and talented.

Liked all the common areas and well-kept greenery. Alejandro, the entertainer was amazing and friendly. He was very funny and talented.

Incredible location in the Maya Riviera Jungle on the beach! Friendly animals everywhere. Spotless accommodations. Great food options. Friendly and helpful staff.

Incredible location in the Maya Riviera Jungle on the beach! Friendly animals everywhere. Spotless accommodations. Great food options. Friendly and helpful staff.

As reflected in my rating, I'm a bit disappointed with this hotel. We couldn't make it on the first day due to airport disruptions following the worldwide software collapse, and we informed the hotel about this. However, the hotel was not willing to grant us a refund for that first night. The hotel is large, well-designed, and family-friendly, with a wide range of activities and entertainment options. The swimming pool area is spacious, and the beach is clean. There is some room for improvement in the service. For instance, the safe in my room ran out of battery. The front desk assured me that someone would be sent to fix it. Naturally, I had to be present in my room when this person arrived. I spent several hours one afternoon waiting with my children and had to call the front desk multiple times to remind them to send help. Overall, I'd probably consider other hotel options for my next trip to Playa del Carmen.

As reflected in my rating, I'm a bit disappointed with this hotel. We couldn't make it on the first day due to airport disruptions following the worldwide software collapse, and we informed the hotel about this. However, the hotel was not willing to grant us a refund for that first night. The hotel is large, well-designed, and family-friendly, with a wide range of activities and entertainment options. The swimming pool area is spacious, and the beach is clean. There is some room for improvement in the service. For instance, the safe in my room ran out of battery. The front desk assured me that someone would be sent to fix it. Naturally, I had to be present in my room when this person arrived. I spent several hours one afternoon waiting with my children and had to call the front desk multiple times to remind them to send help. Overall, I'd probably consider other hotel options for my next trip to Playa del Carmen.

Great resort, excellent dinner options. We had a wonderful time!

Great resort, excellent dinner options. We had a wonderful time!