We would not recommend this hotel. Better to go to a hostel with shared shower and it will be cheaper. Our shower flooded and would not drain. The room smelled like pet urine, and it was not posted that this hotel allowed pets. One of our blankets did not cover the feet. The carpet was dirty. The restaurant was also more expensive than other areas.

We would not recommend this hotel. Better to go to a hostel with shared shower and it will be cheaper. Our shower flooded and would not drain. The room smelled like pet urine, and it was not posted that this hotel allowed pets. One of our blankets did not cover the feet. The carpet was dirty. The restaurant was also more expensive than other areas.

Nicer location with a heart view.

Overall I loved Switzerland, and while this hotel offers an amazing and convenient location in Wengen just a couple minutes walk from the train station and numerous bars / restaurants, there are a couple things to keep in mind. - My biggest reason for the low rating is the condition of the overall building. It was built in the early 1900s, and while the exterior is very charming, there is virtually zero noise insulation inside. My experience was that it didn’t matter what time I wanted to wake up, I was going to wake up whenever my upstairs neighbor decided to get up. Every single foot step leads to a loud wood crackling sound. If you’re a deep sleeper, then MAYBE you’ll be okay, but I found it maddening. I would highly recommend trying to secure a top floor room. - When I arrived the shower drain was clogged. I initially reported the issue right away on my first day, but then 3 days went by with no solution. After I brought it up a 2nd time, it was fixed. - The hotel does not have air conditioning, which this alone is fine and normal for the area, but when opening windows during summer, keep in mind there are no screens to help keep bees and other bugs out. In summary if you’re on a budget, are a deep sleeper, and can get a top floor unit, the hotel is worth it. Otherwise, I would spend extra and stay somewhere else.

Overall I loved Switzerland, and while this hotel offers an amazing and convenient location in Wengen just a couple minutes walk from the train station and numerous bars / restaurants, there are a couple things to keep in mind. - My biggest reason for the low rating is the condition of the overall building. It was built in the early 1900s, and while the exterior is very charming, there is virtually zero noise insulation inside. My experience was that it didn’t matter what time I wanted to wake up, I was going to wake up whenever my upstairs neighbor decided to get up. Every single foot step leads to a loud wood crackling sound. If you’re a deep sleeper, then MAYBE you’ll be okay, but I found it maddening. I would highly recommend trying to secure a top floor room. - When I arrived the shower drain was clogged. I initially reported the issue right away on my first day, but then 3 days went by with no solution. After I brought it up a 2nd time, it was fixed. - The hotel does not have air conditioning, which this alone is fine and normal for the area, but when opening windows during summer, keep in mind there are no screens to help keep bees and other bugs out. In summary if you’re on a budget, are a deep sleeper, and can get a top floor unit, the hotel is worth it. Otherwise, I would spend extra and stay somewhere else.

The restaurant in the hotel lobby had poor food quality and expensive

HIGHLY DISAPPOINTING STAY for the price we paid due to the lack of hospitality, outdated facilities, and poor service. Do yourself a favor by avoiding this place at any cost. When we arrived at 1:30 PM, we knew check-in was at 2 PM, but the staff completely ignored us. Three staff members walked by without any greeting or eye contact. Instead of offering assistance, we were left waiting until a fellow guest helped us store our bags so we could explore the area. Returning at 2 PM, I again waited at the reception, but the staff in the back ignored us until I called them over. Even then, they gestured they’d come in a few minutes. When the receptionist finally arrived, she didn’t greet us or apologize, and her checking her watch felt particularly rude. There was no elevator—something we were warned about but still inconvenient. Worse, the room wasn’t ready when we entered. As we were settling in, a cleaning staff member barged in without knocking and left quickly without apologizing, slamming the door behind her. The bathroom was cramped and outdated, making it uncomfortable to use, especially for larger people. No cleaning service or fresh towels were provided during our stay, and we returned both nights to find the same used towels still hanging. The room locks were also old and awkward to use. Finally, at check-out, there was no goodbye or acknowledgment, just a request to leave the keys and a cold retreat to the back.

There was a patio outside. We had a room booked non-smoking, but that was a common patio people were smoking outside as soon as you go into your room you can feel it. It’s like a secondhand smoking inside the whole room. We decided not to stay in that room whole day.

There was a patio outside. We had a room booked non-smoking, but that was a common patio people were smoking outside as soon as you go into your room you can feel it. It’s like a secondhand smoking inside the whole room. We decided not to stay in that room whole day.

Nice location

Nice location

Wengen is so lovely. Bathroom is bit small.

Wengen is so lovely. Bathroom is bit small.

what a beautiful place. fantastic all around!

what a beautiful place. fantastic all around!

Bathroom is too small.

Bathroom is too small.

The hotel is conveniently located near railway station and to edge of village centre. Hotel and room are looking a bit tired but clean and overall comfortable. Restaurant was great with nice staff and comparatively reasonably priced menu.

The hotel is conveniently located near railway station and to edge of village centre. Hotel and room are looking a bit tired but clean and overall comfortable. Restaurant was great with nice staff and comparatively reasonably priced menu.

A great balance between comfort and value in the expensive resort of Wengen. Lovely view from our balcony!

A great balance between comfort and value in the expensive resort of Wengen. Lovely view from our balcony!

Quaint

No private bathrooms for all rooms

No private bathrooms for all rooms

Quaint

We really enjoyed our stay at the hotel. They are very welcoming with our dog, and even the restaurant allowed her in, and provided her with a bowl of water. Although it’s quite dated in terms of decor, it’s quirky and unique, and great value for money (in Wengen). It’s in an amazing location, within really short walking distance to everything, and we’d stay again. Thanks for a fab stay.

We really enjoyed our stay at the hotel. They are very welcoming with our dog, and even the restaurant allowed her in, and provided her with a bowl of water. Although it’s quite dated in terms of decor, it’s quirky and unique, and great value for money (in Wengen). It’s in an amazing location, within really short walking distance to everything, and we’d stay again. Thanks for a fab stay.

The hotel is at a very convenient area! Only a couple of walking minutes from the metro.

The hotel is at a very convenient area! Only a couple of walking minutes from the metro.

The apartment was great. Would have liked to have some cups mugs and plates in the kitchen but we made due with all of the pots and pans that were available. Overall very good. We enjoyed our stay very much

The apartment was great. Would have liked to have some cups mugs and plates in the kitchen but we made due with all of the pots and pans that were available. Overall very good. We enjoyed our stay very much

The room and hotel were nice, by Swiss mountain lodge standards. And there is no place more beautiful than Lauterbrunnen and Wengen sits on the ridge just above the Lauterbrunnen valley. The family suite was large enough for all 4 of us and was comfortable, even without a fridge, A/C, and other amenities many hotels offer. The only reason I am giving the property middling ratings is the way we were treated by the couple who are the hosts/owners of the hotel. Actually, my dealings with her were OK, but he treated me like I was a bother from my very first contact with him via e-mail. We had a long day driving here and I noticed they required check-in prior to 6pm. I contacted them to let them know we would not make it by then and was rudely told that I would need to give them a specific ETA on the day of check-in. So, on that day I called to let them know we would be arriving around 8pm. With a very bothered tone I was told there would be no one here at that time. and that I would have to pay a fee to have someone there to check us in and upon arrival we were told again how inconvenient our arrival time was for them. Throughout our stay, anytime I had to ask a question of him I was treated like a nuisance. This man has no business being the the hospitality industry. Many family lodges in Europe have limited times for staff to check you in, but every one has coded lockboxes outside or some other method of accommodating later arrivals, why haven't they figured this out?