We loved the area. The ocean and the entertainment is amazing. However, the customer service is very poor. When we went to the table to ask about our dinner reservation, the lady rolled her eyes at us....so rude! When we ask to go around the property in one of the golf cars (because they have a special one that guide you through the property) the guy said......really? You want to do that?.... and he didn't show any effort to take us. We felt not welcome! So sad, such a beautiful place but the people..... too rude. Once there, but never again!

not very pleasant experience. Stuff at the reception was rude. Room was in a bad condition, AC wasn't working, toilet and shower were broken, keys(card) to the room were not working properly.

Staff in general is great. Waiters , entertainment, bar tenders , etc are great. The smell in the dining room is horrible, the buffet room location is Terrible at Bavaro, we could not eat there even one day, smells as sewerage. We had to jumped into Punta Cana restaurant. Hope you can take this in consideration and they fix this ! Thank you

-Mosquitoes everywhere. I had to sleep with bug spray on as the maids leave the doors open when cleaning and they all swarm in. If you use the public restrooms you will have a swarm above your head at all times. -Beaches we're very crowded and people reserved the chairs for the whole week with their towels overnight so there wasn't anywhere to sit other than the sun. -Very poor communication. Events were cancelled and we were not notified. They have an app but the Wi-Fi is so bad on the resort you cannot access it. -They only give you 3 dinner reservations for the entire week and the rest of the meals you have to eat in the buffet which smelled like sewage water -The beds were so hard it will give you back issues. I had to use the couch cushions underneath the sheets to get a decent night's sleep -Seaweed filled beach water and beaches. You get wrapped with seaweed and it scratches your skin when you try to swim in the crowded water. -The trolleys to and from the beach average about 5 minutes which was not too bad compared to other resorts. All in all I am not sure what else I expected from a budget resort but will not come back to this one in the future.

Actual resort very good maintained. Green and pretty. But rooms are old, sewer smell in the buffet, and cockroaches in the entertainment room and buffet as well.

A great trip! Get a room by the pool if possible

For the most part everything was good. The buffet at the lobby was amazing. One of the showers in our suite was malfunctioning, laundry service was not all too friendly, concierge service took forever to assist you. Besides that no other complaints really.

The hotel is very good. It has good places, good conditions, the food is delicious, the staff is friendly all of the time, we only had a problem with a membership type package that it is not safe. To any offer to take them to a private room, say no.

Excellent will definitely book again

Good

If we have a few more places where to eat, we wouldn’t have to walk that far, but this isn’t complaint it’s like a suggestion.

The beach is absolutely beautiful!

I liked everything

Calls itself “All-Inclusive” but you can’t eat at any/all of their restaurants. Some are reserved for certain hotels, there’s also a rule (WHICH IS NOT ADVERTISED) that you are allowed to eat at restaurants at a 2:1, so if you stay there for 6 nights you have 3 vouchers to eat at a restaurant throughout your stay, the other 3 nights you eat at the buffet, which is good but not what I want at an all-inclusive.

people were nice and easy to get along with

Had a ball

Mosquitoes were terrible!! Awful smell in the buffet dining area. Rooms were outdated and unclean. Food was good & the pool areas were nice. Lots of potential to be nice but would not go back.

Some friends, my partner and I recently stayed at this resort, visiting from US. The grounds were beautiful and well groomed daily. Rooms were a little dated but overall weren’t bad. The beach was immaculate! Super clean and lots of beach chairs. The pool was great too! Very clean and not too busy. The pool bars were slow and most of the employees are not very helpful/friendly. Not all, some were quite lovely. Had it not been to getting disregarded anytime we would ask questions I would rate this place higher. Also, we did a birthday dinner on the beach. They sat us in between all the beach chairs and wasn’t much every put into that.

We were put in a whole section where it has not been renovated (so were 2 other families i traveled with) our rooms had lots of black mold all over the bathrooms, walks, anove bed, air conditioning units broken, shower heads are broken, black mold right next to mini fridgerator and solied, stained pillows and comforters!!! Yes soiled!! I took pictures of everything. Never going back! Tried callibg Expedia to tell them. No luck!! There is no actual way to tell them. I have tried every avenue. Hopefully this one works waste of money!!! Pools great! Entertainment more for kids, Entertainment by pool great.

The staff at the Bavaro. It was excellent. Good location , Employees at the dinning area at the Buffet Burganvilla Sergio has a really good customer service and a good passion for his job. The spa Maria us the Best she those a excellent job I do recommend this Hotel.

The resort is old. WiFi is not work. The lock for the door very hard to open, it’s old not reading the card well. The staffs are friendly

Nice

The staff was extremely friendly and kind, excellent service. However, the coffee machines were broken most of the time, the power left a few times in middle of the night. .that was scary. The toilet didn't flush well and many spots of the hotel were only for "club members". Drinks were okayish, not great

The Bahia Principe Grand Bavaro was not the best place to stay. I’ve never been to a resort where the staff was nasty at the beach due to limited sitting they value premium members more than others at the beach. The staff did not know how to give clear directions of how to get somewhere they would say “go there”, instead of specifying. Also, my room was invaded with ants, I had to go and complain twice about phone service as the phone outlet was yanked from the wall. The food was mildly terrible either buffets I went to the food was not good. The waitress service was not the best there were times I went to eat the table that was set had no glasses for water and they would pass right by you and would not offer anything I had to constantly call them and they seem upset. Also, I went in with two phone chargers that were working before and during my stay at the hotel. The day before check out both chargers were not working I came back home to find out that the hotel had burn my outlet as I have to purchase new charges due to the inability to charge. I tested the chargers at home and didn’t work so I purchased a new one and that one started charging my phone. Overall, I have been to many resorts in different countries as well as punta cana and I’ve never experienced such bad service from the food to the staff. I would not be going back to this resort neither will I recommend it.

This was my second time visiting Bahia Principe, and I was shocked to see the decline in service and overall experience. On the first day the staff sent us to rooms that had serious issues (broken locks, no safe or AC, etc.), gave us keys to the wrong room, and ultimately wasted 5 hours of our time in which we had to drag our luggage through the heat from room to room until one finally was safe to stay in. The staff were incredibly rude and instead of giving us any compensation for our troubles, they repeatedly attempted to make us sign a contract removing any and all liability from the hotel for the entirety of the trip in exchange for a cheap 25 minute massage. After refusing to sign the form for safety reasons, guest services continued to call and come to our room attempting to intimidate us and insisting that we sign. The grounds of the property and the entertainment staff were very nice, but the service and lack of hospitality at the front desk is unforgivable. They said that if we had booked directly with the hotel rather than through Expedia we might have had better service. Loved Bahia last year but seems that management has worsened. I'm sure that they will just reply to this message with a "sorry you feel that way" and do nothing about it...

We spent a week at the Esmeralda portion of the resort. We were booked at the Grand Bavaro, but given a free upgrade. The pools at the Esmeralda were beautifully maintained and warm. The staff was friendly, rooms were nice and it’s close to the beach. The only negative was the food. It wasn’t bad, but repetitive in the buffet. We did eat at three speciality restaurants. The Italian was terrible, but Yurta and Makado were both good and fun. People that went to other resorts also mentioned the food wasn’t great.

It was a beautiful place, and I can’t wait to return!!!

The beach that this hotel is located at is fantastic! A MOST SEA! one of a kind!! The hotel is nice, a la carte restaurants are amazing with lots of options and buffets were good with plenty of varieties! The service was great. We were very grateful with the trolly service that buses you to and from the beach as the hotel is quite big. The Employees are friendly and very accommodating. Estarlys at the swim up bar in Pool 4 was simply the best! Me and my family (10 of us) loved this vacation! We only have 2 complains. 1. A lot of the hotel is reserved for “privilege club” only and you couldn’t upgrade without changing hotels. It included large sections at the beach’s that were empty most of the time. Leaving limited room for everybody else. 2. The rooms are outdated and need some improvements and renovation. I would also suggest they open the beach buffet for breakfast as well! All in all we recommend this hotel!

roaches everywhere but mostly in dining area, saw roaches in grill area and one stuck dead in a muffin, lost my appetite, hair and sand all over rooms, bed bugs biting, need to ask for toilet paper and soap , pools green not blue, too many people all over, no chairs or loungers available, lack of clean plates in dining area, waiting forever for a glass of water or coke, nice staff though, drinks very watery, huge lines to get a drink, staff unable to deal with so many people, limited entertainment but that's ok, mosquitos unbearable Seems as if Bahia lost its reputation, used to be much better, I am disappointed

We had a great time at the hotel. The staff were very polite and helpful. The only downside was the very bad smell at the entrance of the bufet.

Room wasn't clean when we checked in and didnt like that part. Liked the pools, beach, food options...

Staff people is amazing! And a lot option of food . It’s so delicious. Hopping around different pool is awesome