Ceep cleaned

The property has the best location on West Bay as it is fronted by the best part of the beach. The furnishings need an update as they are quite aging, but the highlight of this place is the bar area. The bartenders are very friendly and they can make you feel like family. I enjoyed my stay because of them. Marya and Frank are excellent!

The property has the best location on West Bay as it is fronted by the best part of the beach. The furnishings need an update as they are quite aging, but the highlight of this place is the bar area. The bartenders are very friendly and they can make you feel like family. I enjoyed my stay because of them. Marya and Frank are excellent!

This was my 3rd trip to this hotel and I an always satisfied with the service and attention.

Great stat

Great stat

Tofo

Tofo

The furniture in the livingroom area is very worn, needed to be replaced 4 years ago when I stayed there, were surprised this time that the same one were still there. The vertical blinds were broken, they kept falling out when trying to open or close them.

The furniture in the livingroom area is very worn, needed to be replaced 4 years ago when I stayed there, were surprised this time that the same one were still there. The vertical blinds were broken, they kept falling out when trying to open or close them.

This is a perfect place to stay when visiting Roatan. The location and hotel are beautiful. They have upgraded many things and keep the place clean. The staff are friendly to everyone and are always willing to help. I LOVE Infinity Bay Spa & Beach Resort. This is my vacation place when I visit Roatan. It is safe and worth every penny.

This is a perfect place to stay when visiting Roatan. The location and hotel are beautiful. They have upgraded many things and keep the place clean. The staff are friendly to everyone and are always willing to help. I LOVE Infinity Bay Spa & Beach Resort. This is my vacation place when I visit Roatan. It is safe and worth every penny.

The property has been ungraded with a 2nd pool from my last visit and they are presently doing some property upgrades. The issue I had with my room within the bathroom was quickly addressed by the maintenance crew which I was pleased with. The only negative I can recall now is that the ice dispenser on the fridge was not working properly so I just had to manually retrieve the ice from inside the fridge.

Excellent staff and courteous

We had a family trip to Infinity Bay. We came two years ago to Infinity and had a great experience. This time around it was honestly a two out of five. Poor customer service unless you are a “frequent traveler” to their resort. We had our rooms changed twice due to maintenance (our door lock stopped working and next room TV and fridge stopped working). They are to corporate and policy driven that they ah e lost the Roatan friendliness and welcoming attitude that has brought us back the last five years.

The property has been ungraded with a 2nd pool from my last visit and they are presently doing some property upgrades. The issue I had with my room within the bathroom was quickly addressed by the maintenance crew which I was pleased with. The only negative I can recall now is that the ice dispenser on the fridge was not working properly so I just had to manually retrieve the ice from inside the fridge.

It was a bittersweet experience. The place is beautiful but the food was disgusting. My family and I got sick idk what their food has but we got a infection and that made our vacation a total nighmare

It was a bittersweet experience. The place is beautiful but the food was disgusting. My family and I got sick idk what their food has but we got a infection and that made our vacation a total nighmare

Excellent staff and courteous

We had a family trip to Infinity Bay. We came two years ago to Infinity and had a great experience. This time around it was honestly a two out of five. Poor customer service unless you are a “frequent traveler” to their resort. We had our rooms changed twice due to maintenance (our door lock stopped working and next room TV and fridge stopped working). They are to corporate and policy driven that they ah e lost the Roatan friendliness and welcoming attitude that has brought us back the last five years.

The check in process is absolutely horrible. We walked in on a Monday evening, they were dead and after we booked our room even though they have rooms available they made us wait atleast an hour and a half for the room. They said had to clean the room and also then be inspected. If you have rooms availble doesnt this mean they are clean. I was not happy with this since my husband was not feeling well. The pool is hot during the day and not fun, but in the evening it feels nice. They should not heat the pool. Food was good and the drinks were good. A bit pricey for what you get.

The check in process is absolutely horrible. We walked in on a Monday evening, they were dead and after we booked our room even though they have rooms available they made us wait atleast an hour and a half for the room. They said had to clean the room and also then be inspected. If you have rooms availble doesnt this mean they are clean. I was not happy with this since my husband was not feeling well. The pool is hot during the day and not fun, but in the evening it feels nice. They should not heat the pool. Food was good and the drinks were good. A bit pricey for what you get.

Awesome facility and staff.

Awesome facility and staff.

Will definitely be going back. 10 stars

Will definitely be going back. 10 stars

Beautiful beach access with nice snorkeling. Pool was fantastic. Food was excellent. Everything was clean. Staff helpful and friendly.

Place was nice and would consider staying here again. Be sure you check closely the cost / person when booking... casue when you arrive they will charge you extra for additional person, even if the hotel room says its for X number of people. Typically when i book a suite i assume 3 people can stay at that price- not the case. So be sure you check the pricing per person.

Place was nice and would consider staying here again. Be sure you check closely the cost / person when booking... casue when you arrive they will charge you extra for additional person, even if the hotel room says its for X number of people. Typically when i book a suite i assume 3 people can stay at that price- not the case. So be sure you check the pricing per person.

The property never disappoints. The new pool was amazing! The only concern was that I could not locate how to turn on the jets for the jacuzzi and there was no pool attendant for me to ask. Danery Fisher at the reception desk was exceptional! Her customer service was impeccable. Thanks for yet another great stay! Will definitely be back!

I absolutely loved the resort and the area. Unfortunately the reason why I gave my rating is because the front reception staff was terrible, our refrigerator water and ice machine was broken throughout our whole stay. We were promised it would get fixed same day we placed the request and a week later it was never fixed. One of the staff told us that they would send over a gallon of water as courtesy for the inconvenience but we never received it when we went to ask for it we were informed that they don’t give free water. We had to complain 9 times regarding fixing the fridge and it was never fixed. The poor customer service only applies to the front reception area that seemed like it was an inconvenience when they were asked a question, constantly on their cell phones . The bar staff and waiters were super accommodating and nice. For the amount we paid I would expect friendlier better trained staff.

The property never disappoints. The new pool was amazing! The only concern was that I could not locate how to turn on the jets for the jacuzzi and there was no pool attendant for me to ask. Danery Fisher at the reception desk was exceptional! Her customer service was impeccable. Thanks for yet another great stay! Will definitely be back!