First the good things: clean room and breakfast in room (due to COVID). Now what should be corrected/amended by the hotel to improve the customer experience. They don't send any pre-stay emails informing guests at all about their rules/conditions (how can we know if they don't inform us beforehand??). In all websites they say they offer parking (paying parking, not free), but that's not correct. We arrived at night (23:00) due to a problem we had with the car and Palermo is not an easy city to drive in or find parking spots. We called them to ask about our parking and the woman on the phone didn't help much, she said they didn't have parking and that she doesn't know where we can park. I asked about ZTL (zona tráfico limitata) as you can get fined if you drive the car into the hotel streets without a permission and other hotels in Palermo have always helped us with the ZTL permission. They didn't help with this either. Luckily we found a parking spot 5 minutes away from the hotel and we walked there. When we arrived no smiles, no nice faces. I asked and they said that their paying parking lot closes at 20:00 and it was 23:00 (they never informed us before) that their ZTL permission is expired and only lasts 6 months, which is weird because again all B&Bs we stayed in Palermo have always helped with that. I wouldn't recommend this place to stay. There are many places to stay at this price in Palermo and you will get welcomed with a smile and good assistance.

First the good things: clean room and breakfast in room (due to COVID). Now what should be corrected/amended by the hotel to improve the customer experience. They don't send any pre-stay emails informing guests at all about their rules/conditions (how can we know if they don't inform us beforehand??). In all websites they say they offer parking (paying parking, not free), but that's not correct. We arrived at night (23:00) due to a problem we had with the car and Palermo is not an easy city to drive in or find parking spots. We called them to ask about our parking and the woman on the phone didn't help much, she said they didn't have parking and that she doesn't know where we can park. I asked about ZTL (zona tráfico limitata) as you can get fined if you drive the car into the hotel streets without a permission and other hotels in Palermo have always helped us with the ZTL permission. They didn't help with this either. Luckily we found a parking spot 5 minutes away from the hotel and we walked there. When we arrived no smiles, no nice faces. I asked and they said that their paying parking lot closes at 20:00 and it was 23:00 (they never informed us before) that their ZTL permission is expired and only lasts 6 months, which is weird because again all B&Bs we stayed in Palermo have always helped with that. I wouldn't recommend this place to stay. There are many places to stay at this price in Palermo and you will get welcomed with a smile and good assistance.

It was a really good stay! It’s a great hotel for the price you pay. For the check-in I would only improve the communication in English but overall we understood each other.

It was a really good stay! It’s a great hotel for the price you pay. For the check-in I would only improve the communication in English but overall we understood each other.

Everything is perfect, the service is super, and the position of the Albergo is close to the old city centre

Everything is perfect, the service is super, and the position of the Albergo is close to the old city centre

Not a bad room. Location was close to the train station which was good, but the hotel is on the 5th floor. Elevator took us to the lobby but we still had to navigate a very narrow stairway with our luggage. We managed. It was just for one night.

Not a bad room. Location was close to the train station which was good, but the hotel is on the 5th floor. Elevator took us to the lobby but we still had to navigate a very narrow stairway with our luggage. We managed. It was just for one night.

The bedroom and toilet is huge and the whole place is so clean ! Although the lady who tended to me does not speak English , we both somehow understand each other. It is close to the train station as well as a short walk to all the sights ! Well located

The bedroom and toilet is huge and the whole place is so clean ! Although the lady who tended to me does not speak English , we both somehow understand each other. It is close to the train station as well as a short walk to all the sights ! Well located

A pleasant and welcoming B&B that's as close to the train station as you can get. Our room was generously sized and was very clean. Breakfast was delivered after submitting an order the night before, which was an interesting twist after the recent continental breakfasts we had been having till then. The host is lovely and kind. The area around the station is a bit scuzzy so do make sure you're aware of the directions and surroundings. The stairs to our room were *very* narrow so definitely make sure you're not bringing heavy or bulky luggage. The shower cubicle is small, but this is Europe!

A pleasant and welcoming B&B that's as close to the train station as you can get. Our room was generously sized and was very clean. Breakfast was delivered after submitting an order the night before, which was an interesting twist after the recent continental breakfasts we had been having till then. The host is lovely and kind. The area around the station is a bit scuzzy so do make sure you're aware of the directions and surroundings. The stairs to our room were *very* narrow so definitely make sure you're not bringing heavy or bulky luggage. The shower cubicle is small, but this is Europe!

Everything was great. Nice room and location! Close to Central station.

Everything was great. Nice room and location! Close to Central station.

We had a great stay in this family-run hotel. The service is excellent and you get very helpful tips. Usually areas close to stations are neither the cleanest nor the safest, but it is different here. Ideally located at the central station, at the entrance to the historic centre and also close to the old harbour. Breakfast is brought to the room, coffee and various types of croissants were of good quality, as you would expect in Italy. I can only recommend this friendly place.

We had a great stay in this family-run hotel. The service is excellent and you get very helpful tips. Usually areas close to stations are neither the cleanest nor the safest, but it is different here. Ideally located at the central station, at the entrance to the historic centre and also close to the old harbour. Breakfast is brought to the room, coffee and various types of croissants were of good quality, as you would expect in Italy. I can only recommend this friendly place.

No complaints at all. Very pleasant clean room. Great breakfast. Helpful, friendly reception.

No complaints at all. Very pleasant clean room. Great breakfast. Helpful, friendly reception.

How lovely to be in a small, family-run business and not a chain. I really felt that I was in Sicily and getting glimpses of family life. It is so near to Palermo Centrale station that as a couple that don't fly but travel everywhere from England by train it was the perfect find. Although on the fifth floor there is an ancient lift that transports one to reception and a smiling Maria who, no matter what time of day or night, seems there to check one in. We'd asked for a quiet room and that's exactly what we got with a glimpse of the sea. It was huge with comfortable bed, desk, chairs and wardrobe. The bathroom was spacious too with large shower space and hot, hot water. The whole B&B is absolutely spotless and, if one pops back, at any time one sees the family working so hard to make ones stay perfect. Breakfast of cornetti and coffee was delivered to our room at a time we specified. If one turns left out of the front door and left again on the main street one can walk down to the Botanical Gardens and the sea. Turn right on the main road and right again a little further up than opposite the station and one is in a fantastic street market and then further on into the old town. We ate both nights at 'Trattoria Trapani' near the station and had very good meals. It only opens from 7 p.m. until 9 p.m. and the owner is charming. I would thoroughly recommend staying at Albergo Cavour for a slice of Sicilian hospitality.

How lovely to be in a small, family-run business and not a chain. I really felt that I was in Sicily and getting glimpses of family life. It is so near to Palermo Centrale station that as a couple that don't fly but travel everywhere from England by train it was the perfect find. Although on the fifth floor there is an ancient lift that transports one to reception and a smiling Maria who, no matter what time of day or night, seems there to check one in. We'd asked for a quiet room and that's exactly what we got with a glimpse of the sea. It was huge with comfortable bed, desk, chairs and wardrobe. The bathroom was spacious too with large shower space and hot, hot water. The whole B&B is absolutely spotless and, if one pops back, at any time one sees the family working so hard to make ones stay perfect. Breakfast of cornetti and coffee was delivered to our room at a time we specified. If one turns left out of the front door and left again on the main street one can walk down to the Botanical Gardens and the sea. Turn right on the main road and right again a little further up than opposite the station and one is in a fantastic street market and then further on into the old town. We ate both nights at 'Trattoria Trapani' near the station and had very good meals. It only opens from 7 p.m. until 9 p.m. and the owner is charming. I would thoroughly recommend staying at Albergo Cavour for a slice of Sicilian hospitality.

This is a basic but very comfortable hotel, close to the station, just off via Roma. Palermo is easily walkable, and the historic centre is about 15 or 20 minutes along via Roma or via Maqueda.

This is a basic but very comfortable hotel, close to the station, just off via Roma. Palermo is easily walkable, and the historic centre is about 15 or 20 minutes along via Roma or via Maqueda.

Clean, easy, inexpensive, a congenial and helpful concierge, a neat old elevator, what’s not to like?

Clean, easy, inexpensive, a congenial and helpful concierge, a neat old elevator, what’s not to like?

The hotel is in a good position: less than a minute away from Central station and a few minutes from the city centre. Large and clean room with sea view. Some problem with water and shower. Free but not fast wi-fi. Simple but tasty breakfast. Very cheap price!

The hotel is in a good position: less than a minute away from Central station and a few minutes from the city centre. Large and clean room with sea view. Some problem with water and shower. Free but not fast wi-fi. Simple but tasty breakfast. Very cheap price!

A great budget hotel located in central Palermo near the railway station.

A great budget hotel located in central Palermo near the railway station.

Nice Hotel nearby the central station on the top floor with an elevator. 24/7 reception and parking for free in the street possible. We had a nice little balcony and a lovely room with high ceilings and nice furniture.

Nice Hotel nearby the central station on the top floor with an elevator. 24/7 reception and parking for free in the street possible. We had a nice little balcony and a lovely room with high ceilings and nice furniture.

The best localisation in the city, clean and no noise.

The best localisation in the city, clean and no noise.